A simple solution to fix workplace miscommunication | Melissa M. Mikus ｜TED Business

If you call my cell phone and I don't pick up, you're guaranteed to get my voicemail greeting.

It says, if you're trying to leave me a message, I won't listen to it.

I don't check this inbox.

You can text me.

You can email me.

You can send me a note via carrier pigeon, but you can't reach me here.

This has been the case for a while now.

I was spending a lot of time fielding calls, being spammed, listening to voicemails, and talking on the phone.

And I realized that wasn't where I did my best or most direct communicating.

And more than that,

It was cutting into time I wanted to use for contemplating, that quiet, uninterrupted zone where your mind can really chew on some difficult ideas.

I decided that if people didn't know the best way to communicate with me, I should just tell them.

I'm Madhupa Akinnola.

This is TED Business, a podcast from TED.

Our speaker today is leadership expert Melissa M. Mikas.

And she's here to say that miscommunication and misunderstanding in the workplace isn't just a nuisance.

It's often expensive.

But luckily, she has a simple, effective solution to clearing up the chaos.

A communication style tag.

Then after the talk, I'll ask you how you like to best communicate.

But first, a quick break.

And now, Melissa M. Mikas takes the TED stage.

So I'm sure everyone here has been on the giving or receiving end of a workplace communication failure.

Is that fair?

Well, I want to share a time when I sent a message to my team that created countless hours of wasted effort, a few sleepless nights, and maybe even some tears.

That message was, sure.

Yep, that's it.

One word, four letters, no punctuation, no emojis, just sure.

I bet you were expecting something a little bit more controversial or spicy.

So here's what happened.

My team was working on an important presentation for an upcoming board meeting.

And right on deadline, the project manager, Charlie, sent me an email with a presentation and said, are we okay to send this to the board chair for feedback?

I reviewed the presentation that evening while simultaneously making dinner, but I was delighted.

It was spot on, key messages, graphics, so much so that I didn't even have any feedback.

But as water's boiling over on the stove and my dog's trying to sell chicken off the counter, I just forgot to respond to the email.

The next day, Charlie sends me a quick Slack.

Are we okay to proceed?

I was on another call, but I didn't want to delay my response further, so I just said, sure.

Well, the next morning, I checked my inbox, and I have this detailed email from Charlie with a whole new presentation attached, and I was confused.

I called him up on the phone, and I said, hey, Charlie, what's going on?

Defeated, he admitted that he interpreted my sure to mean, meh, this is okay, I guess.

That simple sure spun out my entire team.

And that's just one small example of miscommunication, but think about the bigger ones.

How many times have you or your team gone down the wrong path on a project or felt frustrated by lack of progress or maybe even spent hours or days in a disagreement that wasn't even a disagreement in the first place?

So you're not alone because employees and executives, 86% of them blame workplace failure on ineffective communication.

And U.S. businesses alone lose $1.2 trillion, trillion dollars a year as a result of miscommunication.

So this isn't just about being nice and diplomatic.

Miscommunication is expensive.

It hurts employee morale, it stalls progress, and it increases turnover.

So I want to provide a simple solution to address this.

It's minimal effort.

We all like that.

You can do it today.

And it's low-cost, maybe even free.

Are you ready?

The best way to enhance communication effectiveness is to tell people how you best communicate and how best to communicate with you.

It's pretty simple.

But how do we do this in real time and in a way that the information is accessible to those that we engage with?

So most of us have an email signature, a social profile, an internal directory profile that typically includes name, title,

Contact information?

What if we normalize adding another highly visible piece of information?

A communication style tag that covers two critical pieces of information.

One, how we best communicate, email, phone call, text, Slack, and any workplace norms you've set for yourself like working hours or protected focus time.

And two, how we show up as our best selves or avoid getting tripped up.

For example, my communication style tag thrives best in morning meetings, provide detailed context in advance for fastest decision making.

Now, I want to share another story, communication mishap if you will, that'll show how I brought this into play with my team.

A few years ago, I joined a fintech startup, and my first task was to put together a strategic roadmap for the CEO.

I didn't know much about the product yet, but lucky for me, a brilliant woman named Kate on my team had worked at the company since day one, and I thought I should talk to Kate.

Now, I'm an extrovert.

I love a brainstorm.

Get in a conference room with a whiteboard, throw ideas against the wall, let's see what sticks.

So I throw a meeting on Kate's calendar, roadmap discussion, very detailed I know, and I wait for the meeting.

I show up, I start excitedly spewing ideas left and right, and I am met with total blank stare.

I don't know if Kate is disinterested or totally terrified of me, but I awkwardly end this meeting and leave a bit frustrated.

But later that day, Kate sends me an email, and that email has five very well thought out, brilliant ideas that she brought to the table.

I realized that this spontaneous brainstorm was in my communication comfort zone, not so much for Kate.

This was a turning point for me.

To be a leader of highly effective teams, you need to invest in understanding their communication styles and share your own as well.

So I got them together at a team meeting and I asked them to create their communication style tags.

Now, we can't accommodate everybody's preferences 100% of the time, but the information is knowledge that gives us power to make better choices and to adapt if possible.

Perhaps unsurprisingly, Kate is an introvert.

She prefers asynchronous communication so that she can thoughtfully process her ideas.

Kate's communication style tag is email for fastest response during the day, prefers written comms to enable thoughtful, clear responses.

Then there's my colleague Mike.

Mike would never respond to the messages I would send him on our internal messaging system.

He would just ghost me.

He wouldn't respond for days, hours, sometimes just not at all.

So I could testify as the situation, and I said, what's wrong with me?

Does Mike not like me?

Does he think my questions are silly?

Like, what is going on here?

Turns out Mike's an extrovert.

He has to turn off Messenger during the day.

Otherwise, he would just chit-chat with colleagues all day long.

It wasn't me.

Mike's communication style tag is text for urgent matters, adaptive to communication styles, but prefers a live interaction.

Most extroverts do.

So that's just two examples.

By now, I hope you're starting to think what is your communication style tag.

Think about the two key ingredients and how they apply to you.

How do you best communicate?

Is it over email, live phone calls, text, et cetera?

Do you do your best thinking in the morning like me, or do you protect Fridays for focus time?

How do you show up as your best self?

Do you need time for thoughtful written responses like Kate?

Or do you respond better to visual cues and prefer live interaction or videos?

I'll give you a few more rapid-fire examples, see what resonates.

My colleague Kelly, she was ghosting meeting invites until I asked what was going on.

She told me that an agenda-less meeting gave her anxiety.

So she just didn't show up.

Well, we fixed that.

Kelly's communication style tag is, checks email twice daily, agendas required.

An analyst, Matt, would balk at shorthand messages over Slack or Teams or other shorthand communication tools.

He lived in detailed spreadsheets and 1500 word emails.

Matt's communication style tag, email deep diver, full context only.

My friend Liz loves a voice memo.

You send her a text message, she is sending you back a voice memo.

Her communication style tag is voice memo enthusiast, send brief messages for quick updates, avoid long texts.

And then a project manager I worked with, Louis, he would hold daily stand-ups with his team, but he refused late afternoon meetings.

He needed that time to think.

His communication style tag is morning meeting maven, books everything before lunch, afternoons are for thinking.

So if you're a team leader, a manager, or just somebody tired of workplace friction, go first.

Create your communication style tag, normalize it with your teams, and do it in a highly visible way so that people have this information on a day-to-day basis.

Share it with your clients, your colleagues, your friends.

The more people that adopt this change, the more effective it will be.

Think about how it could apply to your personal life.

My partner Charles turned to me a couple months ago on a Sunday evening and said, I got an email invite for us to go on a whitewater rafting trip.

We have to RSVP tonight.

Are you in?

Well, I had about a million questions.

Is this a glamping trip?

Are there showers there?

Who's actually going on this trip?

Now, he should probably know me better by now.

That's a whole other TED Talk.

But maybe this subtle reminder that I need advanced context to make fast decisions would be better for our relationship too.

And this isn't just a nice idea.

This information is data.

Data helps you make better informed decisions which drives better outcomes.

And when we tell people how best to work with us, we not only increase communication effectiveness, we build trust, we move faster,

We feel less strained, and we build teams that actually work.

So what's your communication style tag?

Thank you.

That was Melissa M. Mikas at TEDxBCG.

Melissa reminds us that sometimes the most simple answers are the most effective.

There's so much unnecessary guesswork and social error that goes into trying to back channel

What we actually need and want

What if you just came out and told people plainly what works best for you

And what if you don't quite know the answer to how you like to communicate

Well taking inspiration from some of melissa's examples i want you to ask yourself

What time of day do I like to have uninterrupted thinking time?

What time of day do I prefer to have meetings?

Do I prefer email or text message or talking over the phone?

Do I like bouncing ideas off of a group in an open-ended setting or having a fixed agenda?

These are just some questions to get you started.

But pay attention in the coming weeks to the modes of communication you prefer.

And don't be shy to share them with your coworkers and your family and your friends.

They might really appreciate the heads up and share with you some preferences of their own.

That's it for today.

TED Business is part of the TED Audio Collective.

This episode was produced by Hannah Kingsley Ma, edited by Alejandra Salazar, and fact-checked by Julia Dickerson.

Special thanks to Maria Latias, Farrah DeGrunge, Daniela Balarezo, Tansika Sangmanivang, and Roxanne Heilash.

I'm Medupa Akinola.

Thanks for listening.

[解決職場溝通混亂的簡單策略：溝通風格標籤]-[A simple solution to fix workplace miscommunication | Melissa M. Mikus ]

📋 Summary

職場溝通失敗的代價與根源

解決方案：溝通風格標籤（Communication Style Tag）

實踐中的溝通差異

結論：從職場延伸至生活

🎯Key Sentences

📝Key Phrases

📖 Transcript