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You're listening to TED Talks Daily, where we bring you new ideas and conversations to spark your curiosity every day.
I'm your host, Elise Hu. As we fall deeper and deeper into the black box, is hoping for humanity the most human thing we can do?
That's a question from poet Salome Agborugi.
In her moving and at times funny performance, She asks us to take a deep and honest look at why the rush towards celebrating artificial intelligence is dangerous. and how looking to technological innovation to improve our lives often misses the point entirely.
I fill my empty 3AMs with spineless phone scrolls, text abbreviations, and uni-human conversations.
AI chatbots answer all my aimless interrogations like, how do I answer an email that does not find me well?
Or, oh my gosh, my crush just texted me, what do I say?
Or, is it true? Would the headlines say that the world is crumbling beneath our feet and we do nothing but crumble with it? our glassened eyes lost in the latent space, calculating our extinction with every pulse of our carbon-based circuitry,
And as we fall deeper and deeper into the black box, is hoping for humanity the most human thing we can do?
And the AI says back to me, I don't know.
More specifically, hmm, I'm not sure how to process your request.
Please try a new prompt. I say to AI, don't feel too special.
You aren't the first artificial system we humans carelessly labeled intelligent.
Global capitalism was genius until it became negligent, leaving the unfortunate to suffer without the means for life.
Biased science elevated one people over the last, but with differentiation came racism and caste. littering our world with non-compostable isms.
I say to its texts and images, you're brilliant, but You aren't the first generation to forge something out of seemingly nothing.
Haven't you seen my generation, the DIYers and binary defiers?
We too extract wisdom from the earth's mouth. like a flower or a landmine.
Sure, drive our cars, but never our movements.
Never our blood and boned passions. You can't replace the place of the people I say to the people.
The displaced children without homes do not cry mechanical tears. about a simulated hunger induced by virtual war.
The viruses they suffer from are not the zeros and ones in your devices cured by simple software reset. if only the world had such a button.
We've got our heads so far up in the cloud, we forget that the ground exists.
New prompt. Is this modernity? Marveling at machines that can read and write when currently 700 million adults are illiterate?
New prompt. Is this innovation? Chipped by click workers in dark, dank rooms without proper compensation?
The future we fear is not the sci-fi, cyborg, AI uprising that sets the world aflame.
No. The true dystopia is the today we make, when humans watch the world burn, still with the power to save it, And don't.
The work towards a better world is not automated.
No computer could take this job of audacious hope of unfounded optimism.
We are the unprompted. In the face of the bleakest calculations, we aspire in a way no algorithm could advise.
And that is what will save us from the abyss.
Solely, we are our saviors. But just as every hero has their gadgets, technology can be the engine of our altruism.
Every invention is just an extension of your hand.
So in the same way that a hammer can both build and destroy, You tell me, how will you wield your tools?
Again, I say to people, remember people. be unprompted, but with a promise. to let my most pressing 3am question not be whether or not I'll have a world to wake up to, but how these new things can finally find us well.
Thank you. That was Salome Agbaruji speaking at TED 2025.
If you're curious about Ted's curation, find out more at ted.com slash curation guidelines.
And that's it for today. TED Talks Daily is part of the TED Audio Collective.
This talk was fact-checked by the TED Research Team. and produced and edited by our team, This episode was mixed by Christopher Faisy-Bogan.
Additional support from Emma Taubner and Daniela Balarezo.
I'm Elise Hugh. I'll be back tomorrow with a fresh idea for your feed.
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