My dad works in B2B marketing, but I never really knew what that meant.
Then one day my dad came by my school for career day and told everyone in my class he was a big MQL man.
Then he just kept saying things like, The more MQLs the better, over and over.
My friends still laugh at me to this day.
I think it means marketing qualified lead.
One thing's for sure, I'll be known as the MQL man's kid for the rest of my days.
Why couldn't you just be a fireman or a lawyer?
Why? You ruined my life dad.
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Welcome to Before Breakfast, a production of iHeartRadio.
Good morning. This is Laura.
Welcome to the Before Breakfast podcast.
Today's tip is about how to respond to feedback about improving your work.
Start by saying, thank you for bringing that to my attention.
Whether you intend to do anything about the feedback or not, this phrase keeps things courteous and makes the person giving the feedback feel heard.
Whatever your field, it is likely that you sometimes get feedback about what you could do differently, perhaps from a boss or a client or from a trusted colleague, but it could also be from a person you've never met who just wants to share his or her opinion.
Sometimes this feedback is phrased nicely and sometimes it's just blunt.
You know how this goes.
I had a hard time hearing you during that presentation.
You really need to use a mic next time.
Or you use the phrase, you know, way too often, you really should practice more to get rid of it.
Or this signage is so confusing, I'm surprised anyone can find your office.
Or my appointment was an hour ago and I haven't even laid eyes on the doctor yet.
Whatever the nature of the feedback and whoever is offering it, thank you for bringing that to my attention.
It can be a great response.
For one thing, if you receive the feedback in person, simply saying, thank you for bringing that to my attention, saves you from the awkward moment of figuring out a good immediate response.
You have a pocket phrase ready to go.
Thank you for bringing that to my attention also strikes a collaborative tone, not a defensive one.
Getting defensive tends to raise the temperature on a situation quickly.
And especially if you are dealing with an aggravated customer, turning down the temperature can be incredibly important.
This phrase communicates that you heard the person and that you appreciate and are receptive to their suggestion.
You position the person offering the feedback as on your team.
You are both motivated to make your work better.
And ideally that is the case.
You are both hoping that any situation can be better.
Sometimes people truly do offer helpful feedback, even if they are blunt.
Lots of offices could improve their signage.
Sometimes emergencies happen.
But sometimes people are late because of bad systems that could be improved.
I probably do say, you know, too much in my interviews.
On the other hand, sometimes feedback is really more about the person who offers it venting.
And sometimes, even if the suggestion is spot on, you might not have the power to implement it.
When that is the case, the added benefit of the phrase, thank you for bringing that to my attention, is that you are not promising to do anything.
You are thanking people for their concern.
And then you are free to do whatever makes the most sense.
If you try using the phrase, thank you for bringing that to my attention to respond to feedback, I hope you'll let me know how it goes.
I'd also love to hear any other pocket phrases you find useful.
I am always looking for more ideas.
You can reach me. at Laura, at Laura Van Der Kim .com.
In the meantime, this is Laura.
Thanks for listening.
And here's to making the most of our time.
Hey everybody, I'd love to hear from you.
You can send me your tips, your questions or anything else.
Just connect with me on Twitter, Facebook, and Instagram.
at BeforeBreakfastPod.
That's B -E, the number four, then breakfast, P -O -D.
You can also shoot me an email at beforebreakfastpodcast .com.
That Before Breakfast is spelled out with all the letters.
Thanks so much. I look forward to staying in touch.
Before Breakfast is a production of iHeartRadio.
For more podcasts from iHeartRadio, visit the iHeartRadio app, Apple Podcasts, or wherever you listen to your favorite shows.
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