Are you able to give any ballpark for previous numbers?
Let's just say ridiculous.
I think that's a good ballpark, right?
When you are introducing yourselves, what do you even say?
Because you've done so many different things that I don't even know what you take credit for most or what you hang your hat on.
Well, it all depends on the audience.
If I'm talking to a bunch of car nerds, I talk about winning Le Mans.
If I talk to a bunch of programmers, it's all about Ruby and Rails.
And if it's a bunch of entrepreneurs, it's usually about building Basecamp and 37signals.
Have you ever said Basecamp's revenue?
No, we've never disclosed the full revenues nor full profits.
I think we've said tens of millions or something.
I don't even know.
That's one of the great privileges of being a private company.
It certainly served us well for many, many years when we had the entire project management space in SaaS to ourselves.
And we were laughing all the way to the bank because clearly someone else must have realized this was a highly profitable, not even niche, but category of software.
And it just took a decade until anyone else woke up to the idea that this could be a good business.
And then we had competition.
So very much enjoy the privilege of being a US private company and not having to disclose that goddamn thing.
Sam, have you ever been to?
If you go to 37signals website Sam, have you ever clicked at the bottom?
There's this little tab that just says 1999.
Have you ever seen this?
No, I'm going to it now.
What's it say?
It's amazing.
So in general, I feel like you guys have done an amazing job of like planting your flag in the ground.
I'm like, yo, this is what we believe.
And Rework was a fantastic book.
Your website right now is basically kind of like Rework.
It's just 30 chapters of shit we believe rather than trying to sell you on our software.
Like, let me tell you our philosophy as founders and entrepreneurs.
But if you click 1999, Sam, what do you see?
I see a website, a page that looks sort of like it's from the year 1999 and it's all white and it says 37 Signals Manifesto and it's a 37 chapter book in plain text.
And there's chapters like chapter 24, my cousin's buddy.
And it says, my cousin's buddy is a web designer.
And then you guys wrote, then let him do it.
The money you save having your cousin's buddy build your website will be nothing compared to the cost of time, money to undo his mistakes.
And so, like very much this, like this, blast from the past um, you guys have been doing this for, like you know, whatever 27 years or something of saying what you feel unapologetically and having that be something that like leading with the philosophy rather than leading with like hey, here's our features and here's our products.
Please use us.
Yeah, so a lot of it is simply based in the fact that neither Jason and I can shut up about what we believe.
So it is a natural byproduct of us existing and working that we keep coming up with takes on different topics in our industry how to build a company, how to run a company, how to do technology, how to do design.
And it would be an awful waste, in my opinion, if we didn't try to capture some of those observations and lessons and distribute them more broadly.
But there's certainly also a more economic side to it.
When we got started, I think it's in rework.
There's a chapter about how to out teach rather than outspend the competition.
And that was really our operating paradigm since the beginning, because we never raised VC.
We never had more money than anyone else.
We always had to earn the money we wanted to spend first.
And that meant a whole host of constraints on how we could run our business, and certainly how we could run marketing.
Because if you don't have a bunch of money to buy ads and awareness that way, you have to earn it.
And the way to earn it is simply to be interesting.
Now, I don't set out to be interesting as a objective.
I try to be ruthlessly honest and very forthright in everything that I learn.
And that, in turn, turns out to be interesting to some people some of the time, because so much of business advice is either being given by people who aren't doing.
We're observing and deducing.
And there's an entire category of that usually padded to fit exactly 300 pages.
And maybe it has a funny exclamation point in the word instead.
Like, I think that's the most popular genre right now of, I don't quit my job or something.
That's what I see at the airports all the time right now.
Or it is from entrepreneurs who are active but very often have all sorts of liabilities in terms of what they can say, because they have investors or they're publicly listed or whatever.
And basically, Jason or I had none of those constraints.
We were in the thick of it, are in the thick of it, running our own business, having to make more money than we spend.
And also, we don't have any of the constraints.
We don't have anyone who can tell us no.
Now some days I wish there were people who could tell me no when I tweet out something stupid or write something harebrained.
But the net sum, the moving average of that arrangement of doing something that is successful enough that people care about what you have to say and then not having that coarse filter of oh, I wonder what my investors are going to think about.
This has produced, over the last 25 plus years, a steady stream of observations, mission statements, crazy attempts to do this, that or the other thing that very often ended up not being what everyone else was doing, partly because we weren't consuming the same water.
Now, neither Jason or I have been In Silicon Valley, we're not products of that.
However much I have tremendous respect for everything that's come out of that place, it does have a tendency to produce uniform thinking around a whole host of big topics.
And 37signals was born in Chicago at a time where that had zero tech potential.
Community of note.
It wasn't until much later and Groupon and all these other things that some life was bred into the Chicago tech scene.
But when we were coming up, there was no one there.
So we just had the luxury of distance to everyone else's eco chamber, which meant that original thought was possible.
I'm not going to claim that the original thought was good, but I will claim that, if you look back upon some of the things that we wrote now 20 years ago getting real, the first book, that manifesto from 99, rework from 2010 a lot of that stuff still holds up because it's focused on fundamentals and focused on extracting lessons from our work, producing something that was worthwhile and lasted.
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Now, let's get back to the show.
So 20 years ago, you were in your 20s, and I don't know how successful you were.
I would imagine mildly successful, but still had a lot to go.
And yet you were giving advice.
I think a lot of people listening myself included when I hear you talk about teaching versus spending.
I think that's great advice.
But I'm like I don't want to give advice when there's so many people that are more successful than me.
They should be giving advice.
You know, this sort of imposter syndrome stuff.
How did you justify teaching fundamentals, teaching advice and writing a book on work when you're still in your 20s and there's probably a thousand people that were above you?
That could have been like what the hell does this guy know?
Part of it, I think, is genetics.
I've been blessed with a completely irreverent personality that thrives in exactly those kinds of circumstances.
I don't give a damn what people think I can and can't say.
I'm going to call it like I see it when I see it, whether I'm 19 or 15 or 46 or 37.
And the other aspect of that is that both Jason and I did spend quite a long time working for other people.
Now, long time in the grand scheme of things.
Did we spend 20 years?
No, but I'd been working since I was 15.
Well, even earlier than that, but I'd been working for other people directly in the sense of I have a boss since I was 15.
So by the time I'm 26, I've been in business to whatever degree that is, either as an employee or running myself for a decade.
Now, I don't even think you need that.
I think what you need is exposure to novel terrain with enough sort of influences and being informed somewhat of what other people think.
And then, like your token generation machine, will start producing.
If you are of the kind of constitution that I am which is one of the ways I try to internalize the best lessons from what I'm going through is to share them.
Is the old adage that nothing makes you learn a subject better than trying to teach it?
It's very much true when it comes to this.
Now, the other fact of that is, there's this great paradigm of liquid versus crystallized intelligence.
If you look at Nobel Prize winners who win in physics and chemistry and math and so on, They all do their formative work in their 20s basically.
Then there's a decade of application in their 30s, and then they get the Nobel Prize for that work they did in their 20s in their 40s.
Part of that is just biology.
I mean, I remember when Mark Zuckerberg said this, and it was hugely controversial.
I think this was in the 2000s.
He said something to the effect of young people are just smarter.
And everyone was like, you can't say that like that is just so wrong.
Well, it's not wrong in a certain category of intelligence, this form of liquid intelligence smart, fast signups, firing stuff.
Young people are smarter.
Just like they run faster, right?
Like you don't have a lot of, I don't know, 100-meter sprinters who are 42.
That's just not part of the human physique.
Now, you get the payoff when you get older that you have more of the crystallized intelligence.
You can make more connections.
If you look at Nobel Prize winners in history, I think the average age is like 80, right?
Like those connections come later.
I have tremendous respect for that liquid intelligence that's at once both very smart, very quick and also totally ignorant.
Has no sense of the broader world, has no sense of what you're allowed to do and not allowed to do, have no sense of Someone knows more.
Therefore, I should shut up.
Right.
I look back upon that time and go like I am so glad I embraced all that ignorance with the hubris of early 20 somethings.
Like that's how we change the world in a very literal sense.
The new ideas very often come from that vector.
Nobody loves a cautious 20-year-old.
The co-founder of HubSpot came on this podcast and he talked about in his first company he was making everything up.
And in his second company, he said, oh, now I know how I'm going to do everything differently.
And it totally failed.
And he goes, just because I was ignorant doesn't mean I was wrong.
And there's something to that idea of you can be both ignorant and correct.
I'd go so far as to say that ignorance is a benefit For a huge class of problems that you are cursed when you've been through the loop once.
When you know too much, you cannot unseat.
In the same way, you will be locked into paradigms and thought patterns, and
If you want to break those paradigms, if you want to break those thought patterns, you kind of got to start from a clean slate.
Now that's not universally true in all cases, but I do think it describes the case that Jason and I went through, that we had some input which was working for other people, working at a crazy time in our industry maybe second craziest time next to right now which was the dot-com boom and bust.
Both of us went through it, both on the way up and on the way down, and saw all the dynamics play out where I think if you compress those years from, let's say, 97 to 2001, like that's only four years.
That was instruction worth a decade, at least maybe two, because there was just so much happening.
You got all the explosion of here's the Internet.
What are we going to do with it?
Build it into the wild castles in the sky that came tumbling down in 2001 as the dot-com boom burst.
So we had all those inputs, right?
Like all those experiences.
And then we kind of started in the desert when Jason and I got going with Basecamp.
This is back 2003.
We start working on it.
It's still a wasteland, right?
The dot-com bust have exploded everything.
You got programmers going back to being chefs or gardeners or whatever.
There was simply no work to be had because the whole industry blew itself up.
And in that wasteland, we just go like, do you know what?
We now have to be scrappy.
We now have to rely on ourselves.
We have to be tremendously productive because we can't hire a team of 50.
We can't buy tons of servers.
We have to use open source because we can't afford licenses for Oracle databases.
All of those constraints apply themselves to our situation and then just produces an explosion of creativity.
Because that very often happens.
When you are deprived in all the right ways, you will find out, oh, there's a better way to do this.
You will find out the optimizations.
A parallel to today is the big scary moment for the U.S.
AI industry was when DeepSeek put out R1.
And some of this is mythology, some of it is bullshit.
But the storyline at the time was they could not buy NVIDIA CPUs due to export restraints.
They trained the whole thing on 5 million.
I know there's reservations and asterisks behind that.
But the fundamental principle was, they came up with some novel new techniques of using vastly less compute to still get quite far.
And I think that applies very much to our situation at the time.
We didn't have millions of dollars.
We had a consulting business that we had to make pay for all these experiences we wanted to do.
And therefore, we just had to be radically more productive.
I mean, this, in my case, on the technical side, was the birth of Ruby on Rails.
I could not use the same technology as everyone else was using because I had a 10th 100th, 1000th of the capacity.
Therefore, I had to use something else.
I had to use something or come up with something that allowed me as an individual programmer and technical person in the whole operation, to build Basecamp by myself on the technical side.
I am forever grateful that these were the constraints we were under.
If we had raised I don't know 20 million and hired 100 people, we would just use the same shit as everyone else and we would never have come up with Ruby on Rails.
Do you guys want to hear a crazy stat?
Nobel-winning prize scientist are 22 to 25 times more likely to be in some type of performing class.
So acting, magicians, singing, or some type of art, like drawing or whatever.
Is that right?
22 times more likely.
I read about that in Bill Gurley's book, and then I just looked it up, and it's like a study.
And the reason I'm bringing this up is I've been obsessed over that fact.
That just seems astronomical.
And then you brought up the idea of crystallized versus liquid knowledge.
Yeah.
And it just solidifies that.
It kind of adds to that.
Isn't that a crazy stat?
That is wild.
And do you know what's funny?
I mean, we all read in whatever we want into factoids like that.
But when I was a kid, what I really enjoyed being was the dungeon master.
So I played Dungeons and Dragons and other role-playing games.
And most people, they just wanted to be a character.
I wanted to run the world.
So I think there was some sort of...
Early indicators that I like to sort of world build, but also in game.
My favorite game of all time is Civilization 1, the original Sid Meier's game, which is obviously about world building.
So some of those things were present early on and having positive experience.
Building and bootstrapping with others.
Having to convince others, before you even have money to pay them salaries, that they should go in your direction and we should work on this thing together and you should come into my dungeon is, I think, exceptionally good preparation for running communities, running open source, running a company.
You know who else's favorite game was Civilization?
Mark Zuckerberg.
You know who else?
Elon Musk.
Oh, no way.
Yeah, both of them have talked a lot about playing Civilization early on.
And I feel like they almost had to stop talking about it for a while when the PR got kind of bad and it's like they want to play God a little bit.
But now it's cool again.
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Speaking of Facebook and Zuckerberg, you've gotten a lot of things right.
You know, I think you guys were really early to remote work as a concept.
And you know obviously, you know being profitable as a strategy.
Is that you know was?
You know somehow contrarian at the time?
But one thing you got wrong famously was you wrote this post called Facebook is not worth 33 billion.
And you wrote this great post in 2010.
I think Facebook had probably just gone public or was close to it.
And you basically said, Facebook's a great success.
500 million people use it, but it's not worth 33 billion.
He laid out this case as to why that was not true.
Looking back on this now, I guess, do you just look at that as, I got it wrong?
Actually, I think the kernel of what I was saying was right, but I guess, how do you think about this blog post now?
I love that blog post, and it's funny because people often... pull it forward to dunk, right?
Like, hey, look, 17 years ago, you got a thing wrong.
And what I love even more is it's often VCs, right?
You're like, hey, wait a minute, isn't your business to be wrong nine out of 10 times?
Wasn't your last fund just wrong on the vast majority of all the investments that you made?
Oh, okay.
Well, let's start from that premise.
But I don't even care.
I don't even care.
I love that article because it's both a good example of being wrong and accepting that in terms of outcomes, yet trying to draw better conclusions than just like I got it wrong at the gambling table right.
Like I should have bet on Facebook.
If I'd bought stock at that time rather than say they weren't worth it, I would have made so much money right.
And a great term that I learned from this poker book is called resulting.
And in poker, there's this concept of You analyze – well, not just analyze.
You know what the odds are.
Given the cards, that you have the cards at the table.
What are the odds that you're going to make, whatever hand you're trying to do right?
And if you delude yourself into thinking I should keep playing 16 hands, I should just go all in on 16, because do you know what?
I won the last three.
You're an idiot and you're going to lose all your money.
That's not how to win in poker.
The way to win in poker is to make sure you predominantly play hands that have the best odds.
Just as much
If you call in on a hand that has 87 percent odds of success and you lose, you're an idiot.
If you draw the conclusion that you shouldn't have gone in on that hand, totally should have gone in on that hand.
So resulting is evaluating your decision on the basis of the outcome alone.
Now, obviously, you can't divorce those two things, but you've got to do it on a longer trend line.
Everyone is going to miss a shot, not just one shot.
That's going to miss 100 shot, a thousand shot, a million shots over the course of their careers.
In fact, this is why the VC parallel is so important.
VCs have gotten tremendously rich being right 10 percent of the time.
I mean, isn't that?
I mean, that's an incredible stat for me that you're able to build such wealth on being so wrong so often.
But let's even dig into the merits, because I love the case of that, too.
When I did that analysis on Facebook, they did not have a monetization strategy.
What they had was a lot of traffic.
And I pair or I pattern matched that traffic on under this is two world.
But there was something called Blue Mountain.
I think back in 2002.
Is that the e-cards website?
Yes.
Yes.
They were tremendously popular at the time.
They had a ton of traffic, right?
And all the traffic brought them was ruined because they did not have a mechanism for turning that traffic into gold.
It was just trash.
It was trash traffic.
It was just people who wanted an e-card.
And what are you going to do with that?
Maybe today you could make it work.
They certainly couldn't at the time.
My analysis was, Facebook is trash traffic.
It's just a bunch of people talking about all sorts of shit that isn't intentional in the way that a Google search, for example, is.
At the time, the surveillance capitalism paradigm was probably already under well under construction, but not widely distributed like that.
This was the alchemy that was going to turn absolute trash traffic into gold, because surveillance capital flipped it on its head that it did not matter whether intent was there.
If we know everything about everyone at all times, All that matters is eyeball time, because now we can pinpoint whether an ad should be shown or not shown on the basis of who they are, not what they're talking about.
So they could be talking about the most deranged stupid stuff and we can make better ads happen because we can target those individuals than a golf magazine online can do on golf ads.
I don't know if that person is currently having buyer's intent for buying a new set of clubs.
But you know what?
Facebook probably knows whether you're within 10 miles of the golf store right now.
You're driving towards whether you could be swayed one way or the other.
So I didn't see that.
I did not realize the power of that alchemy.
And, by the way, nobody else did either, because if they did, they would have gone like holy shit.
Facebook has invented alchemy.
Why are they only worth 33 billion?
They should be worth Half a trillion.
Let's just go all in, bet the house.
No one did that, right?
So anyway, I love it for all these things.
I love it for resulting.
I love it for this example of alchemy.
When someone really does figure out like a complete unlock on the entire internet business in that right moment, when they also have all this trash traffic that would otherwise have been worthless, and then i just loved.
You know what i was wrong and i remind myself about that on like at least a yearly basis, sometimes more often than that.
When some bc needs to dunk and pulls out a 16 year old blog post, i just sit back and smile.
Yes, you should have some humility about your predictions.
Can i tell you guys about a uh a funny interaction i had with your business partner jason, So heycom.
So if you guys are listening, go to hey.com.
That's one of my favorite landing pages.
You guys are wonderful at writing copy.
You're obviously great at design, but like copy, which I think is like the forgotten skill set in internet internetting, copywriting is sort of like a lost art.
You guys have not lost it.
You and Jason both have it.
And I texted him and I go, hey, I'm working on a new landing page for my thing.
And I'm using hey.com as inspiration.
What's the conversion rate of your landing page?
Because it looks great.
It sounds great.
Is it effective?
And he goes, you know what?
I haven't really looked at it.
And I was like, what do you mean?
You don't look at the conversion rate?
You don't know if it's working?
He's like, no, I've never really thought about it.
I just know that it felt good.
And I think it's good.
Therefore, we just ran with it.
And I was I was in awe of that reply.
That was the opposite of what I would have expected.
Can you talk a little bit about the tension between good taste, which I think you have, and also following data, because you have bills to pay and you want a good outcome and you want to be great.
You race race cars, data and the weight of your car.
I don't know anything about racing.
Precision matters.
Data matters.
And yet you seem to be a follower of taste first.
This is the luxury of margins.
We have had the luxury of margins since day one because we built something people liked and we did not balloon the company to follow that interest.
We grew the company as we needed, exactly to the point where we were not deadly frustrated by our lack of progress on the ideas that we had, which meant that, right from the early days and Through some period of times, we had ridiculous margins.
I mean truly.
When I was telling in confidence others about our margins, they were like no no, you got to mean gross, right.
And I'm like, no, that's net.
And they were like, what do you mean?
I've never heard of a business like that.
Are you able to give any framework or any ballpark for previous numbers if you're comfortable?
So we understand.
Not really.
I mean, let's just say ridiculous.
I think that's a good ballpark, right?
And certainly if you compare to any of the public SaaS companies, like as we were in a different industry right.
Like often industries have a tendency to coalesce around a certain profit margin.
And it seems like Public market SaaS has coalesced around like I don't know.
Minus 10 or something, minus 20.
Ridiculously long stretches of unprofitable growth, partly because there's all these other hacks of how you get money out of the business while leaving nothing for the shareholders, like stock-based compensation and so forth.
But that's a different discussion.
Our focus from the beginning was the more margin we have, the more freedom we have.
The more freedom we have, the more we could just focus our time on what we like to do.
And you know what?
It just so happens to be that neither Jason or I love running minutiae AP tests to squeeze out 0.01.
And that's very often what's needed if you want to tweak something.
You run a thousand of these experiments, right?
Like not two.
You just stick to it and you keep grinding away.
And I think grind is actually a good word here, because this is something I often hear entrepreneurs talk with such pride in their voice.
Yeah, I grind.
Like this is why I'm working 100 hours a week or 120 hours a week.
I'm just grinding, grinding, grinding.
I'm like, okay, I don't want to do that.
My life is far too interesting to waste it grinding.
Grinding is the stupid shit you do in World of Warcraft when you're a peon.
No, thank you.
I don't want to do that.
So can we just get to a place where our intuition affords us the success?
Of our intuition affords us to just do whatever the hell we want, whenever the hell we want it?
That'd be a great place to be.
And we arrived at that place very early on in the life cycle of the company.
But I will also say what's interesting about this is that I like numbers.
I actually like statistical analysis.
I like rigor.
I like the confidence intervals, not to the point that I want to run these A-B tests myself, but to the point that I have great respect for the statistical tradition.
And we for many years had essentially a data scientist sort of on staff, someone who would crunch those numbers, do those reports, try to eke it out, And after trying that for over a decade, Jason and I finally came to the conclusion, in honesty, that we never did what the numbers told us to do.
What we would do was we would do whatever the hell we wanted to do.
And then if the numbers supported that, we'd go like, those are good numbers.
And if the numbers didn't support that, we'd go like, yeah, I don't know.
There's probably some fact that you haven't calculated in.
And we just thought at the end.
Why are we doing this?
Well, partly why we're doing this is because we listened a little too much to other people telling us this is how you're supposed to do things.
Now, I am not saying that this doesn't work for some definition of work.
I'm saying we didn't need it.
And that is a much nicer place to be.
And if you are able to get there, you should embrace it with full gusto.
If you have the margin to not Waste the precious hours you have allotted on this earth doing shit that would bore you mindless.
Don't.
We never had the obligation to squeeze the lemon for its last drop.
We never had the investors going like, hey, why is this quarter 14.79%?
You promised me 16.25%.
Go get the last two percentage points for me.
We never had that.
We never had that pressure.
And therefore, we got to act reckless in some definition of prudent business operations.
And I'm immensely proud of that recklessness.
First of all because we have outlasted about seven generations of competitors and others in the SaaS space who did all of that right.
Who did all the statistical analysis?
Who squeezed the lemon in all the ways?
Who debased their copy because for a hot second it converted slightly better?
And we didn't and we're still around.
So part of what I take away from that is, A, what a nice run.
B, maybe all the statistical analysis is a bit of hocus pocus.
And the reason I say it is not because the numbers aren't right or the math doesn't math, but because very often the missing ingredients to getting to the capital T truth is unknown.
When you keep drilling down on a set of data that is highly limited and does not describe the world as it exists, you're going to steer yourself blind on that.
You're going to think you found the truth and you're not hearing from all the customer's who's not signing up.
You're not hearing from the word of mouth that takes 18 months to materialize because those things can't get computed.
But isn't that an absolute?
I mean, I think your way works wonderfully and I identify with it and I want to copy you, but you're on the board of Shopify.
Uh, they probably break so many dogmas or rules that you believe in and it's worked out really well.
This is the great thing.
Um Zizek.
Is this Polish or Czech, I think?
Philosopher has this great monologue about how he hates wisdom.
I'm like, how can anyone hate wisdom?
And the reason he says that is for every wise axiom you can find another that says the opposite.
That also sounds wise.
And both of them were extracted from moments of success for that individual in those circumstances.
And that's a bit of A deflating thing, because it can very easily sort of descend into nothing matters, nothing is true and everything is just postmodern.
I don't believe those things at all.
But I do believe that wisdom is very contextual.
This is all the way back to Newton and –
Einstein and the theory of relativity.
When you go fast enough, like all the neat physics rules that are really helpful for calculating the apple dropping on your head, they just start breaking.
And suddenly time and space and everything is relative.
So you got to know your universe.
You got to focus on, like your set of circumstances and what works in your context, and what works for a startup and a other small companies is not going to be the same as what works for a Shopify.
What's the most interesting thing you've learned from being in the Shopify business or Toby?
You know, if I just said what are the biggest kind of like lessons takeaways, that anytime you let a smart person go experience kind of a new novel environment, I'm always curious like what's the one or two things that stand out to you.
Good question.
Some of it is just awe.
Like Shopify last year grew almost 30% year over year.
I'm like I would have been happy to go 30 year over year, like I don't know very early on in our life cycle.
They're doing it from a base that's just unfathomable.
Like the law of big numbers gets kind of wacky, right?
When you're already doing billions and billions and you're growing at that rate.
It just it feels like you found a glitch somewhere.
In the matrix somehow.
And what I love even more about it is you can come up with all sorts of reasons for why that is.
But you know what?
Even at the board, even Toby, we don't really know.
Like why did it take Shopify?
What is it going to be 22 years to get to this moment where it just had its best year since the craziest of the peak COVID years?
Isn't that fascinating?
Like in many ways, the company is doing what it's done since Toby created Snowdevil.
I just want a toolkit for me to create a great looking store rather than be in the bazaar of Amazon, right?
Like pretty simple mission.
And they've just been chipping away that for like 20 plus years.
Suddenly the charts just go like, don't, don't, don't.
And yeah, All these theories are just that.
Like, we don't actually know.
The amount of stuff that people don't know is amazing.
I mean, I wrote a blog post a while back, basically putting that to the point of nobody knows anything.
And I think that's a good general take on the big questions.
Nobody knows anything.
Whether we're talking about climate change, or what AI is going to look like in two years, or why Shopify is able to grow 30 every year in year 22, no one knows anything.
We can have all these theories very, very literally. in the sense of a math equation.
We can talk about this board of directors of Shopify Forever.
It's so fascinating.
On Toby's bio for board of directors, the last sentences, he says that he was on the core team for Ruby on Rails.
So I assume that you've known him for close to 25 years.
Is there any cool stories that you've had about him or leadership lessons that we can learn?
Because it's very rare.
I mean, he's built like the 17th largest company in the world.
That's rare.
It's also very rare where he's been at the helm the whole time.
Is there anything cool about the evolution of a computer nerd to being a proper CEO of a 10000 person company?
Is there anything cool that I can learn about that?
What's funny to me is that you posited that as he went from one form to another form.
Not true at all.
He's still a computer nerd.
Absolutely.
As much as I'm a computer nerd, actually, he's more of a computer nerd than I am most days.
The direction of travel, of him sending me cool tech stuff and me sending him cool tech stuff.
I think it's in Toby's favor.
So he's still that person.
Now obviously, what he is also is now the head of this giant corporation that is responsible for I think I saw something like 15 of, I mean world e-commerce a notable share of world GDP.
I mean that's mind-blowing in a way that I'm really happy that Toby at least doesn't give any appearance of internalizing into his character composition.
He's very much still the computer nerd.
And I think this current phase that we're in with the AI and the agent explosion is Just demonstrates that to a T.
He was incredibly early on this stuff.
Some of the public memos that are out from Shopify.
You can check their dates and then you can check Toby's predictions.
And I just got to give immense respect to that because I was not that early.
In fact, Toby helped drag me into the light on some of this.
And some of it was also just like I had to see with my own eyes the agents do what they're now capable of doing before I fully flipped on it.
But he was just really early on it.
And so much of that came from that nerd perspective.
Most we've had a lot of really amazing people on here.
And, like the ballers, like Dharmesh from HubSpot, they will reference Toby as like he's the guy of doing that, of like being able to see a little bit into the future and behaving in such a way that is, he's just right a lot.
Totally.
And I mean, some of it is because he's really smart.
Some of it is because he's got that nerdy personality.
I think similar to what I have.
I'd like to believe that we're similar in many ways and that's why we get on so well.
We've known each other for 20 plus years.
Is that a little bit of isolation, maybe because of that nerd upbringing that you have the whole world telling you X and you actually go like, let me just check under the cover.
Oh, do you know what?
It says Y. I'm going to bet on Y even if the whole world is in on X.
And to see that continuity, as you say, is incredibly rare.
And I think part of that is the answer to why now would Shopify add?
You know what?
Compounding determinism over 20 some plus years has a tendency to add up.
And it adds up in irregular ways where it sometimes takes quite a long time before people the inflection point comes.
Now I mean we say this, but Shopify went public, I mean over a decade ago, at a 1 billion valuation.
I mean, that's a Hall of Fame early investment you could have made, because Shopify didn't do as so many other companies do now, which is essentially reserve all the upside to insiders and their VCs and then go public when it's already kind of plateaued right.
Like From where they were to where they are now.
An amazing ride for the public investor.
If they were alone for it.
But, yeah, I mean, tremendous respect.
It's funny because, I mean, I just joined the board a year and a half ago.
And it came out of a conversation actually where I was making the argument to Toby that boards are bullshit.
And that all the boards I've ever been on were boring snooze fests dealing with minutiae to rubber stamp things for auditors and whatnot.
And he was like, I don't know.
I think we have a pretty good board.
I was like, OK.
And we started talking and then we had talked for a few hours or five.
And then suddenly I did come to realize, you know what?
Yeah, I probably just been bored because I've been dealing with things at a scale too similar to my own and I'm not learning anything.
Shopify is dealing in a universe apart in terms of scale, while still using some of the same things that I'm passionate about.
Shopify is the biggest Ruby on Rails shop in the world.
Obviously, I'm very passionate about that.
Many of the other aspects of it has great overlap, but I don't know that scale.
I'm like, that sounds like a fun challenge.
Let's just do it.
And Of course, Toby was right.
Like, is there bullshit on a board of that scale?
Of course there is.
But it's actually a small minority.
And most of it is just really interesting stuff dealing with problems I would never see day to day in my own business.
You mentioned with AI, you're like, Toby kind of dragged me into it a little bit.
What's been your evolution with AI?
So, you know, a couple of years ago, what was your opinion?
What were you playing with?
And then now what do you see?
I thought it was amazing since day one and been a chat GBT user since the first days of that interface and just loved that we were able to make computers do this right from the get-go.
I really like computers.
I just like them for their own sake, not even always for productive purposes.
I just like computers.
Some of my favorite time is just sitting in front of the computer, doing computer stuff, learning computer things, even if it's not directional towards a specific goal.
And this even from the get go, even when chat GPT was dumb as rocks and couldn't count the R's and strawberries, which is fascinating.
I'm like, I still don't get it.
I mean, now I look into a lot of it.
Now Transformers works and whatever back forth and temperature and all of it.
I'm like, I still don't fully get it.
Like, how is it?
Yes, I know next token, but how does it turn into this?
How does it cosplay so well as an intelligent being?
Maybe the reason I'm surprised is because I have the wrong model of human consciousness.
Maybe human consciousness is far closer to token prediction than any of us would have cared to admit or even investigate seriously before.
And The models as we have them as they came to be were quite close to that.
And we have discovered intelligence in some sense.
But the timeline is still that from the get-go, awesome, love it.
It's not changing my day job.
And the reason I say that is I'm very particular about how code looks and what it feels like, and I was about to say correctness.
That's not even like at the top part of it.
I'm like, I'll get to correctness when I love the aesthetics.
And on aesthetics alone, the models are just not that good for a really long time.
That's one part of it.
The other part of it was the early eight, not even agents because they weren't agents.
They weren't doing tools.
The early LLMs, the early AI was autocomplete, right?
You're in your editor and then it tries to complete the rest of it.
And I hated that.
It was like having someone interrupt my train of thought every five seconds to usually be wrong.
And I say wrong not in a factually correct way of does this program execute, but wrong in the sense of, like this is not the code I want to write.
And I don't like what you're producing.
So I didn't like that form of using AI and therefore didn't really use it that much for quite a long time.
I used it as a pair programmer, as a better Google, as a better stack overflow, as a.
Here I have a problem.
Can you have a look at it?
Oh, you taught me what the solution was.
Let me go off and write it.
And this takes us all the way up to the interview I did with Lex Friedman in the summer of last year, where I was essentially giving this spiel right.
Like, Hey, I don't like what it produces.
I'm extremely impressed.
You'd be a fool not to take this super seriously and as a directional path for where we're going.
But it's not yet.
It's not in my business yet.
And then I even, I think early December I did another interview at, had some revisions on it and then from there it was like those realms could have been a decade apart.
Because the models that dropped in late November I think Opus 45 was November 27 or something that class of intelligence suddenly switched from.
I don't like what it's making to holy shit what.
How?
Okay, I'm gonna merge.
So The last three months, I'd say, has been the most churn in my mental approach to computers in the entire time I've been using them.
More deep questions and more workflow changes have entered my personal life, my day-to-day life, my eight hours in front of that little screen, than in any time before that.
And now I'm probably and thoroughly pilled.
And I don't necessarily say that with like, because that also means like I'm actually now in the herd right.
Like the herd certainly out of Silicon Valley is like AGI is imminent.
And even between now and AGI we're going to go through such an intelligence explosion that hold on to your socks, right.
Yeah, I'm actually now in the consensus on that, which I'm always a little skeptical about.
I always want to Try to look for the other angle, but it's just undeniable.
At some point you just got to admit that the math maths and that the agents are incredibly capable programmers.
I thought when I talked to Lex last summer.
That it was going to turn everyone into a project manager of the old type.
The kind of project manager who's not really doing the things.
Just telling other people what to do.
And then you got this little churn.
And then you get the feedback.
And I realized that's not true at all.
It is more like I've grown 18 arms and 7 more brains.
And I'm operating 22 screens.
And I'm still doing all of it.
Even if I'm not typing every character myself.
And my progress, when the stars are just right, is just unbelievable and incredibly addictive, and that's in some sense a little bit like that facebook thing.
Do you know what i was wrong about?
How quickly this was going to radically change everything, like i thought it was going to happen.
Um, i thought like we gotta have a few years right and then suddenly, from December onward, we live in a completely different world.
I have to thank you for that Lex Friedman podcast.
A, great podcast, six hours long.
B, I bought three ads with Lex Friedman for my company Hampton.
The first ad went on like, he doesn't tell you what it's going to go on.
The first ad went on like, Iran war thing.
And I was like, that's not going to work.
The second one was like, a Jeffrey Epstein video.
The third one was you.
And I was like, yes, got it.
And so your episode actually made our ad profitable.
So thank you for that.
Boom.
Here we go.
So I read your work.
I've read your books.
I think it's great.
I copy a lot of your stuff.
I'm inspired by your stuff because I want to build a company like you.
What about what you guys have built today? do you think is foolish?
Or what have you built over the last 20 years that a lot of people admire?
A lot of entrepreneurs and business owners admire.
That you think is silly to replicate today.
And you would advise someone who has a 2 or 3 million company if you want to be a bootstrapped, 50 million or whatever you guys are company a year and be as profitable as we are and have this life, don't actually copy what you see now, because that won't work today.
I don't have a straight answer to that.
And partly it is because I can see some of the things we've historically been doing work less well than they had.
And some of it is exactly this that being able to generate attention is not as transferable to business outcomes as it used to be.
And there's a great, Gary Vee has this book, Jab, Jab, Right Hook.
Love the book.
Love the concept.
In basis is give, give, give, jab, jab, jab a hundred times.
Just give.
Be kind.
Go out there.
Share all this stuff.
And then occasionally you give it a right hook.
You call to action.
Buy my stuff.
Right.
And that's what pays the hundred jabs is that occasionally there's a right hook that lands.
What I've seen and some of it is just a reflection of the dynamics of social media is that the right hook doesn't travel anymore because all the main media outlets or social media outlets X in particular, where both Jason and I are strong the algorithm is just never going to show you stuff.
It used to be that having a ton of followers meant that a ton of people just saw your stuff.
Now, the great irony here is that this is what People complained about on Facebook back in like 2012.
I have all these followers, but I can't reach him unless I buy ads.
Yeah, that's the demise of BuzzFeed and all these huge companies.
That's not actually quite what's happening now because, from what I can tell, ads on X still don't really work.
We tried them a bit.
Maybe they work better now.
Never worked for us.
What works is viral. right?
Like what works is sharing really interesting stuff.
I don't mean viral actually in a negative connotation.
It also has that, but it also is something positive.
You sharing something novel with people who are interested and they engage with it.
But the trickle down has kind of stopped.
So that trickle down of like, I share a lot of interesting stuff on a daily basis.
And then occasionally I'll ask you to check out my new product or something else.
Then to check out my new product, like that stopped working.
So I'm not sure our historic long run strategy of build a large audience and then good things will happen is necessarily true anymore.
I think there's still something to it, but is it viable as your sole strategy being someone new?
I don't think it converts or works as well as it once did.
So that's the thing that doesn't work.
Now, I still wouldn't say that.
I still think just for your own edification, you should try to share interesting things.
That's actually how you learn more.
When you try to teach what you've internalized, you make it sink in deeper.
And I also think it's just good to share for the sake of it, regardless of the outcomes.
But I can also see what happens to people who share, share, share and never see something back.
The odds of that person ending up bitter is pretty high.
One of the things that both me and Sam love is anybody who sort of plays their own game by their own rules.
And I think whenever we had Jason on or you on, like that's one of the things that we like and respect the most.
In fact, I almost joined 37 Signals when I was very young.
I was applying to two jobs.
One was in San Francisco and like the tech world.
And the other one was going to be with 37 Signals.
I went to San Francisco instead.
Did you get the interview, Sean?
I did get the interview, but I got the other job first, and so I never even went forward with it.
That's awesome.
But it was a company I was studying.
It was like, if I'm going to join one company, I like these guys.
I like how they roll.
I like that they have their own drumbeat.
You guys have, for a long time, just done things your way.
I think both For you.
I think you're kind of like an engineering hero for a lot of me and Sam are not developers, but I think a lot of developers respect you because you have a strong opinion.
In a way, you roll technically.
I think there's the 37 signals part of things.
And then there's the outside of it, right?
Like doing the races and just living life a certain way.
We talked to Jason about his houses and how he's like a craftsman and he's got taste and things like that.
I'm curious, who... kind of inspired you.
So who are people that you kind of liked something in their blueprint, either how they ran their company or how they had these side quests outside of their work.
That was cool.
That maybe made you want to do the races and dedicate in that sense.
Is there anybody that you've looked up to that you've stolen a little bit from their blueprints?
Completely.
I mean, in fact, my entire early career was just finding people who I really liked and looked up to and said I'm just going to copy the motions.
Like I don't even know if I fully understand it, but if I move my hands in the same way and dance the same dance, maybe I'm going to get a little bit of that magic.
One of the ones that I think maybe Jason has cited as well is Ricardo Semler, who wrote a book called Maverick.
I think it was published in the 90s.
Oh, with the Brazilian guy?
Yes.
I've seen that book title.
Can you tell us about it?
Like, I know a couple.
Yeah.
What's his story?
Amazing book.
Amazing story.
So Ricardo Semler, I think, inherits or takes over this huge industrial business.
Brazilian company that makes pumps for, I think, oil tankers or something.
Like the last company you would imagine being innovative on work practices and so forth.
And he just approaches that company with an irreverence to how things are done.
That would make both Jason and I blush.
And we try to be relatively radical, I think, in what we try to prescribe.
But he really gave us he certainly gave me permission to think very different ways about how to do things.
He has.
One of the examples I remember is like how to look at employees and the value that they bring over a much longer period of time.
And he gives the example of this one guy.
He has that on almost every week Sits at his desk with a newspaper open and does nothing.
He's just there.
And you're like, why would you pay a guy to sit at his desk and reach a newspaper?
Well, it just so happens to be that occasionally some of these pumps fail in really spectacular ways in far flung places.
And he's the guy having that capacity to get some oil tanker out of some predicament immediately.
One of those will pay for a salary seven times over.
Now, I love that anecdote because it's one I've struggled to implement at 37 Signals, which is the best kind right.
I've been practicing this for literally two decades of divorcing this sense of of I don't know Protestant work ethic, of like.
Why are you not moving your hands 40 hours a week?
That's not the value this individual brings to the corporation.
So I love that.
He has a million suggestions on how to run a company.
We took a fair bit of inspiration for both getting real and for rework.
Not quite the form.
He tells more of a story, a narrative, which is great.
Huge fan of him.
Another one is Kent Beck.
So Kent Beck is the author of Extreme Programming, one of the heretical software methodologies back in the 90s when everyone was stuck on rational or the waterfall method or big upfront designs like large manuals before you write a piece of code.
Kent Beck was one of the absolute pioneers on completely different way of working, the agile way of working.
Now that word has stopped meaning almost anything, because today it just means software development.
No one is going to tell you they're not agile, except for the really edgy people who've now started to turn towards that, which is fun to watch.
But the mainstream agile got mainstream.
It wasn't in 99 or early 2000s, and i saw ken beck on stage in 2001 at a Danish conference, have complete and utter command of the room as he delivered his sermon on software methodology, and I was just in awe.
By the way, his LinkedIn is hilarious.
His bio says of the handful of people who have shaped how we build software.
Kent is the raised middle finger.
And he's giving a—it looks like he's giving a university graduation speech and he's wearing a tie-dyed Oxford button-down shirt.
Amazing.
I love Kent and everything he's contributed to software development, both in terms of his methodology but also in terms of his—.
My favorite book on the nitty gritties of programming is a small book he wrote in the 90s called Small Talk Best Practices.
It's a quite short book and it is the most influential book on how I write software that I've ever read.
Now.
It's funny because I've mentioned this book many times over my career.
And at one point, I think it was not available yet as an e-book.
You could only find the print versions and managed to create so much demand that I think at one point it went for forty five hundred dollars for edition.
Now it is available online.
You just buy the PDF.
It still totally holds up in this day and age from a language most people are not.
Programming in.
Small talk is incredible, and kent wrote not just that like a craftsman's book about craftsmanship, but then also reshaped how all of software methodology is done.
And then finally, i'd say uh mats, who created ruby back in the 90s and opened my eyes to rearranging the priority list when i got into programming, Most programming languages were sold on like well, I'm the fastest.
I'm the most correct.
I have the least memory usage.
I'm the most like C. I'm the most safe.
All those adjectives.
And I think, yeah, that makes sense.
I should pick the fastest, the least amount of errors.
And then maths comes in and says like, no, no.
Ruby is designed to make the programmer feel good.
Like what?
Wait, what did you just say?
It's about programmer happiness?
Yeah.
What hippy-dippy bullshit is this?
How are we going to get our correct programs?
That makes us lots of money if we're focused on programmer happiness.
That was a real mind-blown explosion and it was also the infliction point of my professional career as a programmer.
I'd been using a bunch of other things before as tools, looking at like what's the most efficient and how do I get the fastest?
And then suddenly I discover Ruby and realize that writing it can be this intensely satisfying experience, just getting it beautiful.
We talked a little bit about those aesthetics earlier, and why I didn't like AI autocompletion for so long was because it interfered with that massaging of the Ruby poem.
And I've now spent well over 20 years just absolutely loving the Ruby programming language because some guy in Japan rearranged the priorities of what was permissible to care about as a software developer.
We have this thing, David, I'm now going to call it the MFM lean.
Sean, do you want to show them the MFM lean?
You had us both.
Whenever we sit like this, we're just like, you have got us to fall down.
If you're listening on Spotify, you got to go on YouTube and hear this part.
But you've gotten us to fall down your slippery slope.
What do you do with the money once you've already made it?
This is a question Sean and I ask our successful guests all the time.
And the reason we ask it is because if you are successful, if you do have a little bit of money, information on how to spend or invest your money, it's actually really hard to come by.
And I know this because inside of Hampton, which is my community of founders, people ask this question all the time.
People have made 10 or $50 million.
How do you spend it?
How do you invest it?
And so, to help solve this problem and answer this question, I actually interviewed 80 plus founders, guys like Scott Galloway, Alex Ramosi, Brian Johnson, people who are worth 50 100, even billions of dollars.
And we got them to reveal everything.
So their net worths, how much they pay themselves, their monthly expenses, their portfolio, things like that.
And we turn these 80 interviews into one document.
And I don't think you can find this type of information literally anywhere on the internet.
And it's completely free.
So if you want to see behind the net worths of people who are worth billions of dollars and their portfolios, their expenses, everything you go to joinhamptoncom slash reveal.
Again, joinhampton.com slash reveal.
Check it out.
You uh, you made a comment about longevity uh, which is pretty cool.
You talked about um.
You know, all these people tried all these tactics.
It didn't work, but you know, we didn't, we weren't too trendy, and now we're sitting here and we still have lasted and you built this amazing company that has made I don't know how much, hundreds of millions, billions in cumulative revenue.
Is there anything that you do on a day-to-day basis within your company where you are making decisions to last five or 10 years out, or longevity decisions versus short-term decisions?
Do you actively think about that on a regular basis?
Or maybe I could even ask you the other way around, whichever is easier.
What decisions would you make differently if you were just trying to get in and get out?
Good question.
I think on the longevity front, the number one objective both Jason and I is to ensure that 37signals is still a place we want to work.
Not just want to work, but like to work is our favorite place to work.
I see and talk to a lot of entrepreneurs who are in a hurry because they managed to build a company they don't like and they would love to get out of it.
And I find that tremendously sad, not because they can't achieve other objectives in their life.
Like maybe they have a tremendous exit and then they grit their teeth for the two to five year exit period.
They're on hold up and earn out.
And then they go on living merry good lives.
Great.
Lovely.
I am glad for you.
That's not what I want.
I want to arrive at a station in life where I don't have to do things I don't want to do if they're not in service of a meaningful burden I have chosen to carry.
And work is full of individuals, even at the highest levels the CEOs, the founders who are stuck in these loops that they actually kind of hate.
And The only reason they're doing it is because of some begrudging obligation to investors or outcomes, or whatever else have you?
And Jason and I from the get-go just set the objectives like we're not going to fall into that.
We're not going to be instrumental about how we built this business because we're seeking the after.
We're committing to the now.
And the now has lasted for 27 years.
And in my case, for 25 years, I joined up in 2001.
So that seemed to actually counterintuitively work for longevity.
But do you still go through quarters or months of angst where you're like we're right in the middle of this?
This is frustrating to me.
I don't want to be doing this, but we have to do it.
Or does that not even exist in your world?
No, it's never been there.
I'm not saying I've never been stressed.
I certainly have stress points.
Not that many.
I mean, I can literally remember almost all of them.
But it's not because I'm grinding towards some outcome.
It's usually those moments of stress because external forces have conspired against us for a hot moment and we got to figure our way out.
And that actually well, that's surprising.
Like, even when you went to launch hey, you're not like, you know, we have a.
We said we want to launch on this day.
We would let's get all of our ducks in a row and make sure this launch is good, and if it doesn't feel good, i feel like it's shocking that.
No, that's amazing.
I think that that's an important point, because a we were fortunate enough to have early enough success that many, many years ago, we reached escape velocity on.
If this thing implodes, I'm not going to be out on the street.
That to me, that baseline.
I mean I grew up in Denmark working class where I did have occasionally like it's near the end of the month
There's no more money.
OK, well, great.
I guess we're eating at the grandparents for the next couple of days because that's just what it is.
I think if you grow up Under those circumstances, I mean – and I have actually no qualms about that.
Most of all of that was great, and I treasure having – being brought up that way.
But it did leave me with, for some period of time, this sense that I would like to be at a place where I don't have to worry about the end of the month, whatever that means.
And we just reached that quite early because in part that we were not just putting it all in.
We took money out from day one, almost, not quite.
Year two, at the very latest, we were pulling out profits.
And then we had Bezos buying secondaries from Jason Rye that just set a baseline.
They're like, all right, now we're pretty set.
And then the next couple of years were very nice.
And therefore, we ended up really early at a stage where I felt like we were in overtime.
We were in overtime in like 2008, where I'm like, it's all gravy.
I've already done the touchdown.
I've already secured the base here.
So if this stops tomorrow, I will look back upon the whole thing with immense gratitude.
What a privilege to be able to work on these projects incredibly satisfying products that customers really like to have kicked off, Ruby on rails.
To have been there at the birth of SaaS, to have seen everything.
Wow.
That is not something everyone can say.
And I got to do it.
So now I'm just in, I'm in fluffy land.
If this ends tomorrow, I can be at peace with the whole thing.
And I think actually having that Instrumental here I will use the word instrumental detachment from the outcomes of the business allowed us to be better business people, allowed us to have less ego attachment to specific outcomes that we did not have any power to influence anyway.
The vast majority of anxiety that wreck entrepreneurs and builders all the time are about forces outside of their control.
The best you can do is do the best you can do.
I don't have another 200 percent in me.
I know I found the steady state where I get maximum productivity out of myself.
And it's not by sleeping two hours a night for three weeks straight.
I know exactly where that road ends, Neil.
And it's not a place where I want to be.
I am going to be exhausted, stupid.
And four mistakes.
So we're going to build the setup in such a way that if Hay was going to flunk okay, we still have plenty of margin.
We still have Basecamp.
We still have a bunch of other legacy products that's paying the bills and way more than that.
So we get to have fun.
We get to have fun.
We get to chase our ideas.
We get to be ludicrously ambitious in our definition of it, which is let's go head to head with Gmail, a great product that's free to ask someone to buy an email system that we just came up with.
I mean, that is a ludicrous mission if I've ever heard one.
And it worked.
Hey is now, what are we on, year five? millions of dollars.
It's been a great success.
Quite a stressful birth, not because of anything we did up to launch, but what Apple did after launch.
But that's one of those scenarios I talked about where outside forces will apply stress to you.
And in fact, you should not shy away from that.
I look back upon that experience with Apple with, again, tremendous gratitude.
I'm so happy Apple chose to be such a greedy dick about it, because otherwise you have to give context.
The context is um, i think that you, you complained that they were taking a.
They had a 30 take from the app store.
Is that right?
Yeah, they.
We launched hey on the same premise that we'd always had base camp in the app store, which was this is a companion app to a web product.
Um, we're not selling anything here in this app store.
And apple, in the meantime, since we had launched base camp, had changed his mind.
He wanted More of more.
So we were met with this shakedown demand that unless we used in-app purchasing and therefore gave them 30 of our revenues, they would destroy our business.
And when you first hear that and you go like wait, we've been building this for multiple years now, invested millions and millions of dollars, and it could all disappear if Apple just decides that we shouldn't get to live.
Well, that sucks.
Sorry.
So what actually happened?
So they said so you have a button in your app that basically takes you to the web where you can pay for it.
Great.
We didn't.
You're saying.
We didn't.
Oh, you just had it where you sign up on the web.
There's a companion app.
And so we have to give context.
So hey.com or hey is a Gmail competitor.
So presumably you would need your customer to have hey at the bottom of their iPhone so they can click and read their mail.
Correct.
You're not going to be competitive with an email service if you don't have an iPhone app because, as it just so happens to be most of the people who spend money on mobile software and subscription, they're on the iPhone.
Therefore, this was the admission to market.
We did not have a viable business without this.
And we thought, hey, we know Apple wants to take 30% if you're selling something through the app.
So let's just not do that.
Let's just do the sale entirely on our own properties, so that we don't rely on Apple for any marketing or anything else where they could have a legitimate claim that they own some of our business.
And once people have signed up on Heycom for their new amazing email address, they will go to the App Store and download the companion app and they will log in with the credentials they already have.
And that kicked off this completely nonsensical battle with Apple where, At the bottom of it, they were just like no, I just want 30 of your business.
So what are you going to do about it?
And they of course assumed that we, like virtually every other software company that they've tried this shakedown tactic on, would just go like well, cost of doing business.
But because our circumstances are as they are in this, we've been discussing now for quite a while.
Jason and I just went like, no, f*** that.
We're not doing that.
I would rather burn down millions of dollars to build over two years than to pay the gangster shakedown.
So I think that took Apple – well, I know it took Apple by surprise, because we then entered into a two-week long very public skirmish over these terms and ended up in this place where Apple let us be and essentially rewrote the rules to fit the exemption around us and our email product, but not before causing a tremendous amount of stress in that two-year period.
But you won, right?
I mean, you got the outcome you wanted?
Largely, right?
We got what we launched when we thought we were Do right.
We thought we would do that.
You could launch a free app in the app store if you did no sales activity on that app.
And then you did all your own business, right?
Like Jason, I was like, we're not looking for a handout here from Apple.
We're not looking for Apple to give us a bunch of customers.
We will find our own customers.
Thank you very much.
But we want those customers to be able to use the computer in their pocket that they pay at 1000 to buy, to use the system with us.
How should Apple have a say in whether your personal pocket computer should be able to be used with hate?
That just seemed preposterous and very much the wrong end of where I wanted technology to go.
Because, if we just rewind a bit this entire business, my entire career is premised on two main things.
The internet, open source.
And what those two share is, is that there's no one to ask for permission.
If I use a piece of open source software according to its license, I can do whatever the hell I want.
If I publish a website on the internet and it's not exactly CSAM stuff, illegal things, selling drugs, I get to do it.
I don't have to ask anyone for permission.
There's a little bit more permission these days, but especially in the early days, no permission.
So no permission tech, no permission platform.
This is what me likes.
So this whole idea that now computing was going to be gate kept by two companies, Apple and Google, which is completely incompatible with what I want to see in the world.
So therefore, we had like we had all the margin to be able to do it.
This was a new product.
Yes, we'd invested millions of dollars, but we still had the other thing.
So we went to the map for the principles of it, for our own integrity, for our own goddamn indignation over just how wrong this was and how much of a betrayal it felt like, because i've been a mac super fan freaking 20 years, jason and i.
I don't know if you talked about this, but jason and i did an ad for apple.
You can still find it on youtube, i think in 2003 or something, where we were all about like Apple is amazing and we need these beautiful computers to do all our stuff.
And it was on the Apple website for quite a while.
So it's not like I came in with a grudge here.
I came in with like, there was a mistake.
This was how the whole thing started.
That turned out as well as it could have, but it did inspire me to explore new terrain.
And if I hadn't had that experience, would I build my own Linux distribution that is now used by tens of thousands of people?
Would I have discovered this wonderful new world of the Linux operating system, of Hyperland, of Arch, of mechanical keyboards and all this other computer stuff that exists outside of the walled Apple Garden?
No.
I would not.
What device are you taking this call on?
What are you on right now?
I'm doing this call from my framework desktop running Omachi and my delicious mechanical low-profile keyboard.
And it all just worked beautifully.
There is a piece of Apple in the equation.
I still have an Apple 32-inch monitor.
I bought three of those when they came out for different locations.
And they still work great.
In fact, they work better than a wonderful monitor.
And they work well with Linux.
So there's still a little bit of Apple.
You told that story with the veracity of the anger of a Shakespearean actor.
You know, like the way that your voice goes up and down, and There is definitely some fierce Viking blood being awakened here.
Your ancestors will be so proud.
I love this.
I hope.
This is amazing.
David, thanks for coming on, man.
We appreciate you doing this.
Everyone should follow you on Twitter, the blog.
Go use all your stuff.
You guys are awesome.
Like me and Sam said, we've been inspired by you and Jason for a very long time of you do things your own way.
And I think that's the highest compliment that we can give.
You said you were quoting someone.
You said, I hate wisdom.
And I can say that's a beautiful quote, but that it's not the truth how we feel about your wisdom.
So thank you so much.
Thank you.
That's it.
That's the pod.
If you made it this far, then you're going to love what I'm about to tell you.
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