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The resultwas, and explain how you felt about theexperience.
Roryhere.Rory, do you hear peoplecomplaining?
Frequently far too often to behonest.
Although Rory isn'tScotland, Scotland is close toBritain.
Right, so kindof... Scotland's inBritain.
It's in theNorth.Oh,Britain.
It's the Northern part of theisland.
Oh mygod, learngeography.
Although Rory isn'tScotland, England is close toScotland, and we know that people complain in England all thetime,like,eh,eh, likethis, theycomplain.
Yeah, this is how complainingsounds.
Do people complain in Scotland alot?
I've never really talked aboutit.
Well, think aboutit.Rory, tell us yourstory.
I don't usually make a habit ofeavesdropping, but sometimes at my localsupermarket, people more unfair a bit about the quality of theservice, provided it was automatedcheckouts.
Even justyesterday, when I wasthere, I heard a man complaining to a member of staff aboutit.
I could see where he was comingfrom,actually.
Fortunately, as could the member ofstaff.
The tills areunmanned, so people are expected to scan things forthemselves, but with some items like alcohol or energydrinks, you have to wait for a member of staff to approvethis, and it can take them ages to come since they're busy in other parts of thestore.
In this particularcase, the person who wascomplaining, theman, had been waiting for about five minutes solid before someone finally got tohim, and all he wanted was some kinds of energy drinks for later in theday.
It's funny because these tills are supposed to make things moreconvenient, but I think he would have been served a lot faster at a regular till rather than an automatedone.
Anyway, the lady who came to help him apologized and offered him this gesture ofgoodwill, and the guy seemed pretty happy withthat.
They were both very good-natured about the wholething, but surely it would be a good idea for someone in charge of monitoring the things on a more regular basis to savetime.
Betteryet, maybe they could bring back the old-fashioned tills to savetime.
Actually, those aren't just mysuggestions, those are the ones that I heard the personmaking.
I'm not sure how effective they wouldbe, but it would make a lot of difference to him and a big difference to the other people that gothere.
Eitherway, it was nice to see a resolution that ended well rather than people having a row over the wholething, and hopefully it'll happen less often in thefuture, although I'm not holding out a great deal of hope forthat.
And do you often hear peoplecomplaining?
I'm not really aware of them doing it alot, to behonest.
I'm not sure if it's a good idea to doit.
But I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
I think it's a good idea to doit.
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Hey, thankyou,Rory, for yourstory.
So,Dylissina, the topic is about describe andoccasion.
So, a time when you heard someonecomplaining.
So, you heard a person complaining aboutsomething.
So, I heard Rory complaining about thesoup.
Okay, it could be arestaurant, abank, ashop, a marketplace, anoffice, soanywhere, like a publicplace, maybe like a swimmingpool.
How kind of complaints do people have about a swimmingpool?
Swimmingpool. Youknow, it's toocold, it's toodirty.
The showers don'twork.
The rubbish iseverywhere, youknow.
You can complain aboutanything,Rory, especially in the swimmingpool.
Yeah,Bob, I'll take your word forit.
I've never heard people complaining in the swimmingpool.
I've heard people complaining in the swimmingpool.
They were ordering food and the food took ages toarrive.
And it was by the swimmingpool.
So, youknow, thisarea, a swimmingpool, arestaurant, like a cafe by the swimmingpool.
So, they complained about thefood.
So,Dylissina, choose yourstory.
Okay, Rory told us about a time when you heard someone complaining in a localsupermarket.
Okay? And if you're hearing what someone elsedoes, you can call iteavesdropping, because you are listening to theconversation, even though you are not part ofit.
No, but if you are standing in aline, and the person is complaining veryloudly, and you justlike, you just hearit, isit, isdropping?
It is if you're focusing on theconversation, when you shouldn'tbe, you should be minding your ownbusiness.
No, but usually everyone listensin,right?
I try notto, because I think it's lessstressful.
Andyou,Dylissina, do you always listen to suchthings?
Youdo,right?Okay.Yeah, I sometimeslisten.
Sometimes Idon't.So, eavesdropping is a very goodword.
So, twoeavesdropping.
So, the action of listening to someone's privateconversation, fromclose, the action of listening to someone's privateconversation, from closeby, withoutthem, nowing.
Okay, so usually if youeavesdrop, it's a privateconversation, and people who aretalking, people who you are listeningto, theyare, they don't know that you arelistening,okay?
And you can say that I don't usually make habit ofeavesdropping.
But, it's my localsupermarket, or in abank, and we could go a person moond aboutsomething.
So, people moan aboutthings, theycomplain.
So, moan is the same ascomplaining.
Yes,well, they're connected atleast.
What would the differencebe?
Complain as formal and moaning as informalfor,yeah, forcomplaining.
I can't think of another way to describeit.
Forexample, you can say once I heard a person moaning about hisfood,okay, or hisdelivery, complain about moan about the quality of theservice, or theproduct, and the constructionis, I heard a man complaining to a member of staff aboutsomething, or I heard a woman complaining to somebody aboutsomething.
And the member of the staff helpedthem, amanager, a seniormanager, helpedthem.
It was in theshop, so Rory told us about thetils.
So, what are thetils? The tils are these things that scan items and tell you what the priceis.
And then they add everythingup, and they tell you how much money you shouldpay.
Theoretically, this is all veryefficient, but if you have to ask for a staff member's approval for certainitems, then what's thepoint?
In the AmericanEnglish, they call it aregister.
So you go to a shop and it's like saying when they kindof, where they keep themoney, it's called aregister, like a cashregister.
So the person was complaining by thetils, or by the cashregister.
Thesedays, some tils areunmanned.
Because you gothere, you scan your goods and yourpay, and you just goaway,right?
So people are expected to scan things forthemselves.
So the tils areunmanned.
There is no man behindit.
But usually there is a manager around such tils to help youout.
There shouldbe.Yeah, there shouldbe.
But some items likealcohol,they, or even energydrinks, really inScotland, energydrinks.
Yeah, we need to prove for energy drinks inScotland.
It's reallyweird.Really?
Wow. And what kind of approval like children can't drink energydrinks?
I think if you're under 18 or under16, then you can't buythem.
So some items like alcohol or energy drinks have to beapproved.
So you have to wait for a staff member to approveit.
And it usually takes sometime.
And if it's a busyshop, it can takeages.
So in this particularcase, in this case that I'm going to tell you about theman, had been waiting for about fiveminutes, can youimagine?
Fiveminutes?Oh,wow. A half of hislife.
Andhere, DioEsna, you use passperfect.
Continuous. Because at thatmoment, he had beenwaiting.
Not has been because it wasn't thepast.
He had been waiting before somebody got to him and helpedhim.
And he wanted some cans of energydrinks, cans likethem.
Notbottles, but like a can ofCoca-Cola, like acan.
I feel like Cola is a softdrink.
It's more like monster energydrinks.
Monster, thank you for paying us for the freeadvertising.
So this man was served after this longwait.
And you are served by staff at a store or arestaurant.
So thelady, the member of the staff helpedhim.
She apologized and offered him a gesture ofgoodwill.
What does mean a gesture ofgoodwill?
I just know this isimportant.
A gesture of goodwill is something that a store does to saysorry, and they meanwell.
It's not the same ascompensation.
Compensation is something that you give people when you admit that you've done somethingwrong.
Those are two differentthings.
So there you haveit. That's the difference betweenthem.
And stores often give a gesture ofgoodwill, like maybe a voucher for shopping or something likethat, to encourage people to comeback.
Can I say that they paid for my bill as a restaurant as a gesture ofgoodwill?
So the restaurant actually covered my bill as a gesture ofgoodwill?
Yeah. And the guy seemed happy withthat.
They both of them were good-natured about the thing about thewaiting.
So they weregood-natured, everything wasfine.
AndRorya, but did the guycomplain?
Ohyes. He'd been waiting for fiveminutes.
And you can finish off with something like it would be a good idea if someone who is in charge can sort thingsout, morenetoring, things on a regular basis would be a goodidea.
So you can have to keep an eye on such deals which are automated to have a member of thestaff, buy these deals to helppeople, or to bring back the old-fashioneddeals, cashregisters, so everything endedwell.
Yeah, they didn't have arow.
They didn't have anargument.
They didn't have arow. A row when people start shouting at eachother, they start arguinglike,hey, butwhat?
You said that I saidthat.
And it was expensive and thisthing, so it means having arow.
If you heard someone complaining aboutsomething,aggressively, you can say thatyes, they had arow, they werearguing.
The person wasshouting, they were shouting at eachother.
I didn't see a niceresolution.
So they kind of didn't solve theproblem.
Ileft. I don't know how it ended or it didn't endwell,delicious.
Sometimes like people get reallyaggressive.
AndRoy, could you give us some negative words if I hear someone complaining about somethingaggressively?
They wereshouting,yelling, screaming aboutsomething.
All of these will be aboutsomething.
So they were sending negativevibes,vibrations,dicks.
Excellent. So decide on yourstory.
If you've never heard anyone complaining aboutanything, imagine usually people complain aboutfood, or forexample, there's a mistake in thebill.
Okay, so they haven't ordered thissalad, but it was included in thebill.
Like a typicalstory. Make sure you choose your storywisely.
Something easy for you to talkabout.
Thank you very much forlistening.
And we'll get back to you in our nextepisode.
Okay?Bye! Subscribe and occasion when you heard someone complaining about something in arestaurant, astore, or other businessplates.
You should say when and where ithappened.
What the person was complainingabout, what the resultwas, and explain how you felt about theexperience.
I don't usually make a habit ofeavesdropping, but sometimes at my localsupermarket, people moan a fair bit about the quality of the service provided at those automatedcheckouts.
Even just yesterday when I wasthere, I heard a man complaining to a member of staff aboutit.
I could see where he was comingfrom,actually.
Fortunately, as could the member ofstaff.
The tills areunmanned, so people are expected to scan things forthemselves.
But with some items like alcohol or energydrinks, you have to wait for a member of staff to approvethis.
And it can take them ages to come since they're busy in other parts of thestore.
In this particularcase, the person who wascomplaining, theman, had been waiting for about five minutes solid before someone finally got tohim.
And all he wanted was some kinds of energy drinks for later in theday.
It's funny because these tills are supposed to make things moreconvenient, but I think he would have been served a lot faster at a regular till rather than an automatedone.
Anyway, the lady who came to help him apologized and offered him this gesture ofgoodwill.
And the guy seemed pretty happy withthat.
They were both very good-natured about the wholething, but surely it would be a good idea for someone in charge of monitoring the things on a more regular basis to savetime.
Betteryet, maybe they could bring back the old-fashioned tills to savetime.
Actually, those aren't just mysuggestions.
Those are the ones that I heard the personmaking.
I'm not sure how effective they wouldbe, but it would make a lot of difference to him and a big difference to the other people that gothere.
Eitherway, it was nice to see a resolution that ended well rather than people having a rower over the wholething.
And hopefully it'll happen less often in thefuture, although I'm not holding out a great deal of hope forthat.
And do you often hear peoplecomplaining?
