Welcome to English as a Second Language podcast, number 74, Reserving a Rental Car.
This is English as a Second Language podcast, episode 74.
I'm your host, Dr Jeff McQuillan, coming to you from the Center for Educational Development in beautiful Los Angeles, California.
This episode is about making a reservation for a rental car.
Let's get started.
I will be in Chicago next week and need a rental car.
I called up bargain rental car and made a reservation.
After I got through the phone tree, I spoke with a reservation agent.
Welcome to bargain rental car.
I'd like to reserve a rental car.
Chicago.
Hmm.
I'm not sure.
Is there a downtown location?
Sure, we have an office at 401 State Street Is that near Prairie State College?
I really don't know.
That's okay, I'll go ahead and make a reservation for that location.
For what date and time?
For November 11th, around 7 p.m.
Returning to the same location?
No, I'd like to drop it off at the Chicago O'Hare Airport.
Okay.
On what date and time?
It'll be that Sunday, November 13th, around the same time.
What size car would you like?
A compact, midsize, or full size?
I'd like the most economical.
That would be the compact.
The rental fee would be $32.25 a day, giving you a grand total of $62.50 for the two days.
Does that include taxes and fees?
No.
With all applicable taxes and fees, your grand total comes to $77.40.
Okay.
That's fine.
Your last name?
McQuillan.
M-C-Q-U-I-L-L.
And your first name?
No, J-E-F, as in Frank, F. What credit card will you be using?
I'll be using a MasterCard.
Okay.
I have a compact reserved for pickup at our downtown location on November 11th at 7 pm, returning November 13th at 7 pm at Chicago O'Hare.
Is there another reservation I can help you with?
No, that's all.
Thanks.
It's my pleasure.
Have a good afternoon and thank you for calling Bargain Rental Car.
Our dialogue begins with me saying, I will be in Chicago next week and need a rental car.
Chicago is located in the central part of the United States, in the state of Illinois.
I called up bargain rental cars and made a reservation.
Bargain rental cars is just a made-up name, not a real company that rents cars.
A bargain is a good deal, a low price.
I called up this rental car company and made a reservation.
A reservation is when you make some arrangement to use a service or perhaps to use a physical object for a certain amount of time.
Here, I'm reserving a car.
I want to use a car when I am in Chicago.
After I got through the phone tree, I spoke with a reservation agent.
The term phone tree refers to a system of announcements that you hear when you are trying to get a hold of someone, when you are trying to contact someone in a large company.
A lot of companies, when you call the phone number for the company, do not have a live human being answering the phone.
Instead, you hear a message.
Typically, the message will say something like, if you'd like information on this topic, press 1.
If you'd like information on this topic, press 2.
And then you have to keep pressing different numbers or saying different numbers until you get to the information or the person you want.
That's a phone tree.
I say, after I got through the phone tree, after I found the right option, I spoke with a reservation agent.
An agent.
A-G-E-N-T is a person who works for a company, who is responsible for talking to customers.
The president of the company doesn't have time to talk to every customer, so they hire people to work for the company, called agents, who talk directly to the customer when the customer has questions.
You can have a customer service agent.
That's a person who deals with the customers and gives them service, gives them help.
Some companies call them by a special name.
Here we use the term reservation agent.
That would be the person who is going to help me make a reservation.
The agent answers the phone, welcome to bargain rental car.
That's a very formal way that a company might use to answer the phone.
I say, I'd like to reserve a rental car.
The agent then asks me, what city will you be picking up from?
To pick something up from somewhere is to go to a particular location in order to get something.
Here she's asking where I will pick up the car, where I will get the car.
I may pick up at one location and drop off at a different location.
We'll talk about dropping off in a minute.
Picking up a car means getting the car the first day so that you can drive it and use it.
I tell her that I'll be picking it up in Chicago.
She then asks which airport location.
She's asking which place I want to pick it up, since in many big cities there is more than one airport.
Los Angeles area, for example, has at least three large airports and several small airports.
The agent asks if I want to pick up the car at O'Hare or Midway.
Those are the names of two large airports in the Chicago area.
I say, I'm not sure.
Is there a downtown location?
Now I'm asking if I can pick up my car not at the airport but somewhere in the central part of the city.
The agent says, sure, we have an office at 401 State Street.
That's the place where I could go and pick up a car downtown.
I then ask the agent, is that near Prairie State College?
I'm asking if the place where I can pick up the car is near to the place where I want to go which, in this dialogue, is a made-up college by the name of Prairie State College.
That's not a real college.
The agent doesn't know if Prairie State College is near the downtown location.
I say, that's okay.
I'll go ahead and make a reservation for that location.
I'll go ahead means I will continue on.
I want to make the reservation.
The agent asks for what date and time.
I say, for November 11th, around 7 p.m., 7 o'clock in the evening.
Then the agent asks me, returning to the same location?
That means, are you going to bring the car back?
Are you going to return the car to the same place where you picked it up?
I say, no.
I'd like to drop it off at the Chicago O'Hare Airport.
To drop something off is the opposite of to pick something up.
It's to leave it when you are finished using it.
In this case, giving the car back to the rental car company.
The agent asks, okay, on what date and time?
I say it'll be that Sunday, November 13th, around the same time, approximately at the same time.
The agent says, what size would you like?
A compact, midsize, or full size?
There are three basic sizes you can rent a car in.
The smallest size is called a compact, C-O-M-P-A-C-T.
Usually a compact car is very small and often has only two doors.
A regular car that has four doors and is larger would be called a full-size car.
In between a full-size car and a compact car is a mid-size car.
A mid-size car is not small but not large.
Somewhere in between.
Usually mid-size cars do have four doors.
I say I'd like the most economical car.
When we talk about something being economical, we mean it's not expensive.
It's cheap.
It doesn't cost a lot of money.
I want the cheapest car I can rent, which is what I always do in real life when I rent a car.
I always rent the cheapest car I can find.
The agent says that would be the compact, meaning if you want the cheapest car, you want to rent the compact car.
Then she tells me that the rental fee would be 3225 a day, giving you a grand total of 6250 for the two days.
The rental fee, F-E-E, is the price of the car.
The agent is giving me the price of the car for each day.
She says it would be, it will be, $32.25 a day.
She doesn't use the words dollar and cents.
She just says $32.25.
When you're talking about prices, the person will understand from the context, from the conversation what that means.
It doesn't mean $3,225 a day, although it could.
It means $32.25.
The agent then says that the total would be $62.50.
$62.50 for the two days.
I say, does that include taxes and fees?
In most places when you rent a car, you have to pay taxes.
You have to pay the government some additional money.
Also sometimes, when they give you the price of the rental car, there are additional costs, additional fees that they don't include in the daily fee that they tell you.
In other words, something that would not be included in the $32.25 a day.
You have to be very careful to make sure that the price you are getting when you rent a car in the United States includes the taxes and fees, all the additional costs.
Of course, the gas is not included.
You have to pay for your own gas.
And usually when you rent a car in the United States, you have to fill the gas tank up again before you return it.
If you don't, they will charge you for the gas that they have to put in the car so that the next person can use it.
The agent says no, meaning no, it doesn't include taxes and fees.
She then says with all applicable taxes and fees, your grand total comes to $77.40.
Applicable, A-P-P-L-I-C-A-B-L-E, means relevant, connected to what we are talking about.
All applicable taxes would be all the taxes that would apply to or be relevant to this transaction, this rental.
It's not really a necessary term.
Of course, the company is not going to charge you taxes for things that are not applicable, but it's one of those terms that has been adopted by a lot of businesses nowadays.
They use that term.
The agent says the grand total comes to $77.40.
The grand, G-R-A-N-D, total is the final total after all the expenses are added together.
Sometimes the company that you are purchasing something from will give you a total that just includes certain costs.
And then they say well, adding the taxes and the other things, the grand total is whatever it is.
The term grand total is also used many times when you are buying more than one thing.
You may be buying several different items from a store.
The person who is giving you the prices may give you the individual prices for each thing you buy and then at the end say the grand total, And that would include all of the things that you are buying.
I say, okay, that's fine.
That's okay.
She then asks for my last name, and I spell it for her.
She says, and your first name?
I say, Jeff.
The agent doesn't understand me, so she says, J-E-S-S.
She thinks my name is Jess.
And I say, no, J-E-F, as in Frank, F.
Like many languages, English has certain words that we use when we are trying to communicate the letter that might be difficult for the other person to hear or to distinguish.
Different countries, I'm guessing, in English have different words that they use.
There isn't one official set of words that everyone who speaks English uses.
People will often use the names of common objects or of people.
So I use the name Frank.
F as in Frank means.
If you think of the word Frank, the first letter is F.
That's the letter I'm talking about.
It's always the first letter that you use.
So you might say B as in boy.
The word boy begins with a B, and that's how you know that I'm saying B and not D or G.
Again, it's hard to give you a list of these words.
In some languages, there is an established list that everyone uses, but not in English.
I actually use the list that is used internationally by radio operators and military people.
Some people know this list, but it's used mostly by government officials and military officials.
The words in alphabetical order from A to Z are Alpha Bravo Charlie Delta Echo Foxtrot Gulf Hotel India Juliet Kilo Lima Mike November Oscar Papa Quebec Romeo Sierra Tango Uniform Victor Whiskey X-Ray, Yankee and Zulu.
Now you know.
The dialogue ends with the agent asking me what credit card I want to use.
I say I'll be using a MasterCard.
MasterCard, Visa, and American Express are the three most popular credit cards in the United States.
The agent then repeats the information about my reservation and asks me if there is another reservation she can help me with.
I say, no, that's all.
Thanks.
That's all means I'm done.
I don't have anything else to get from you or ask of you.
The agent then says, it's my pleasure.
That's a very formal way to say you're welcome.
It's my pleasure.
Have a good afternoon and thank you for calling Bargain Rental Car.
Now let's listen to the dialogue, this time at a normal speed.
I will be in Chicago next week and need a rental car.
I called up bargain rental car and made a reservation.
After I got through the phone tree, I spoke with a reservation agent.
Welcome to bargain rental car.
I'd like to reserve a rental car.
What city will you be picking up from?
Chicago.
Which airport location?
O'Hare or Midway?
Hmm, I'm not sure.
Is there a downtown location?
Sure.
We have an office at 401 State Street.
Is that near Prairie State College?
I really don't know.
That's okay.
I'll go ahead and make a reservation for that location.
For what date and time?
For November 11th, around 7 p.m.
Returning to the same location?
No.
I'd like to drop it off at the Chicago O'Hare Airport.
Okay.
On what date and time?
It'll be that Sunday, November 13th, around the same time.
What size car would you like?
A compact, midsize, or full size?
I'd like the most economical.
That would be the compact.
The rental fee would be $32.25 a day, giving you a grand total of $62.50 for the two days.
Does that include taxes and fees?
No, with all applicable taxes and fees, your grant total comes to $77.40.
Okay, that's fine.
Your last name?
McQuillan, M-C-Q-U-I-L-L-A-N.
And your first name?
Jeff.
J-E-S-S?
No, J-E-F, as in Frank, F. What credit card will you be using?
I'll be using a MasterCard.
Okay.
I have a compact reserve for pickup at our downtown location on November 11th at 7 pm, returning November 13th at 7 pm at Chicago O'Hare.
Is there another reservation I can help you with?
No, that's all.
Thanks.
It's my pleasure.
Have a good afternoon, and thank you for calling Bargain Rental Card.
Thanks to our wonderful script writer for her wonderful script.
I speak, of course, of Dr. Lima Uniform Charlie Yankee, Tango Sierra Echo.
From Los Angeles, California, I'm Jeff McQuillan.
Thank you for listening.
Come back and listen to us again right here on ESL Podcast.
English as a Second Language podcast is written and produced by Dr Lucy Say, hosted by Dr Jeff McQuillan.
This podcast is copyright 2006.
