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If the dish is different from what you ordered, what will you do?
In this video, you will learn how to handle that situation.
I think this is very useful for anyone learning English, so please watch until the end.
Don't worry!
I will speak slowly and clearly, so please relax and enjoy the story.
Before we start, I have a small question for you.
Please listen carefully to find the answer.
This will help you understand English more deeply.
So here is today's question.
What should you say if your order is wrong?
The answer is mentioned in the conversation.
If you find the answer, please write it in the comments section.
By writing your answer in English, you can improve your English even more.
Alright, are you ready?
Let's begin.
Okay, here we are.
This is the restaurant I was telling you about.
It looks really nice, but I am a little nervous.
I have never been to an American restaurant before.
Don't worry at all.
It will be fun, I promise.
American restaurants are very friendly places.
Really?
In what way?
Well, the waiters and waitresses are usually very nice.
They smile a lot and talk to you in a casual way.
Don't be surprised if the waiter says something like, hey guys, how's it going?
That is totally normal here.
That sounds fun.
What else should I know?
One important thing.
The food sizes are very big in America.
Even a small size is big.
So if you are not super hungry, you don't need to order a large at all.
Even small is big?
Wow, good to know.
Oh, and one more important thing.
You need to tip in America.
Yes, I heard about that.
How much should I tip?
Usually about 15 to 20% of the total.
That is how it works in America.
Many waiters need tips to make money.
15 to 20%.
Okay, I will remember that.
Is it rude if I don't tip?
Yes, it can be seen as rude.
So always leave a tip unless the service was really terrible.
But don't worry, I will help you with everything today.
Thank you, Sam.
That makes me feel much better.
Let's go in.
Hi there.
Welcome.
How are you guys doing today?
We are doing great, thank you.
Table for two, please.
Awesome.
Right this way.
My name is Jake, and I will be taking care of you today.
If you need anything at all, just let me know.
Thank you, Jake.
That is very kind of you.
Here are your menus.
Take your time and let me know when you are ready to order.
No rush at all.
Thank you very much.
Okay, let's look at the menu together.
What do you feel like eating?
Hmm, I think I want chicken.
The grilled chicken looks good.
Nice.
I think I want a steak.
Hey, I have an idea.
Why don't you order for both of us today?
It will be good practice for you.
Me?
Order for both of us?
That sounds scary, but okay, I will try.
Great.
You can do it.
Let me tell you what I want, and I will teach you how to say it.
I want a steak and just a glass of water.
Okay, a steak and water for you.
But how do I order the steak?
They ask how you want it cooked, right?
Yes, they will ask you how you want it cooked.
In America, the cooking can be a little different from Japan.
I like it medium rare.
That means it is still pink inside.
So just say medium rare, pink inside.
Medium rare, pink inside.
I will remember that.
And what about my chicken?
I really don't want spicy food.
How do I tell them that?
That is easy.
Just say, not spicy at all, please.
If you just say, not spicy, sometimes they still make it a little spicy.
But if you say, not spicy at all, it is very clear.
There is no confusion.
Not spicy at all, please.
Okay, I got it.
And for my drink I want a Coke.
One small tip about that sometimes the waiter will ask regular or diet.
So it is good to say clearly regular coke please.
That way there is no confusion Regular Coke please.
Got it.
So let me check.
A steak, medium rare pink inside for you, a grilled chicken not spicy at all for me, a glass of water for you and a regular Coke for me.
Did I get everything?
Perfect.
Oh, and one more thing I should tell you.
Order mistakes happen sometimes at restaurants.
It is very normal, especially when the restaurant is busy.
So don't worry too much if something goes wrong.
Order mistakes?
That sounds a little scary.
What should I do if that happens?
Don't worry about it now.
It is easy to fix.
I will show you what to do if it happens.
Let's order first.
Are you guys ready to order?
Yes, I think so.
First, my friend would like a steak, please.
Medium rare, pink inside.
One steak, medium rare, pink inside.
Got it.
And for you?
I would like the grilled chicken, please, and not spicy at all, please.
The grilled chicken, not spicy at all.
Sure thing.
And what would you like to drink?
A glass of water for my friend, please, and a regular Coke for me, please.
One water and one regular Coke.
Great choices.
I will put your order in right away.
Thank you very much.
While we wait for the food, let me tell you some useful things about eating at restaurants in America.
Sure.
I want to learn as much as I can.
First, sometimes the food looks a little different from the picture on the menu.
That is very common.
The picture usually looks perfect, but the real food might look a little different.
Don't worry about that.
I see.
The picture is not always the same as the real food.
That makes sense.
Right.
Also, sometimes side dishes come automatically with your meal, things like salad or coleslaw.
You did not order them, but they just come with the main dish.
Oh, that is interesting.
Is that included in the price?
Is it free?
Usually yes, but if you are not sure you should always ask just say is this included or is this free?
It is a very smart question, good idea.
What else can go wrong?
Well, if the restaurant is very busy and crowded, sometimes they forget your order or your food comes very late.
That can happen.
That sounds frustrating.
What do you do if they forget?
You just raise your hand or call the waiter and say, Excuse me, I think we ordered a while ago.
Could you check on our order?
They will usually say sorry and bring it quickly.
Most of the time, people are very nice about it.
That is good to hear.
I feel less worried now.
Here you go, folks.
Some fresh bread and water for the table.
Oh, thank you.
Excuse me, is this free?
Yes, absolutely.
The bread and water are complimentary.
Enjoy.
Thank you very much.
The food should be here soon.
Before it comes, let me teach you one very important thing. what is it if the food is wrong you should say i think this is not what i ordered say it gently and politely start with excuse me and then explain what happened i think this is not what i ordered okay that sounds polite enough Exactly.
And one more very important thing.
Do not eat the food yet.
If you start eating, it is much harder to send it back or ask them to change it.
Right.
Don't eat it first.
Got it.
All right.
Here we go.
One steak, medium rare, and one beef stew.
Wait, beef stew?
I did not order beef stew.
I ordered grilled chicken.
Excuse me, I think this is not what I ordered.
I ordered the grilled chicken, not the beef stew.
Could you please check?
Oh, I am so sorry about that.
Let me go check your order right away.
One moment, please.
Thank you.
Do you think the waiter is upset with me?
I feel bad for pointing out the mistake.
No, not at all.
Trust me, the waiter did not do it on purpose.
It was just a simple mistake.
Maybe the waiter heard the order wrong, or maybe the kitchen mixed up the orders.
These things happen all the time.
I see.
That makes me feel better.
I was worried I sounded rude.
You did not sound rude at all.
You were very polite.
The most important thing is that you told them right away.
That is always the best thing to do.
If you wait too long, or if you eat the food first, it becomes much harder to fix.
And I remembered not to eat it, just like you said.
Exactly.
It is much better if you do not eat any of it.
That way, it is very easy to fix.
I am so sorry about the mix-up.
You are absolutely right.
Your order says grilled chicken.
It was a mistake in our kitchen.
I apologize for that.
It is okay.
No problem at all.
Thank you for checking so quickly.
Thank you so much for being patient and understanding.
I really appreciate it.
Don't worry.
They will probably fix it quickly.
In America, restaurants usually make a new dish right away when there is a mistake.
It is not a big deal for them.
That is really nice.
I was worried it would cause a big problem.
Not at all.
And remember, it is not rude to say it clearly.
You are a customer.
They want you to enjoy your meal.
If something is wrong, they want to know about it so they can make it right.
Okay, so we are going to make a fresh grilled chicken for you right away.
It should be ready in about 10 minutes.
Is that okay with you?
Yes, of course.
That is perfectly fine.
Thank you so much.
And please feel free to keep the beef stew if you would like.
It is on us.
Oh, really?
Are you sure?
That is so generous.
Thank you very much.
Of course.
Please enjoy it.
That was really nice of them.
That does not always happen, you know.
But some restaurants do that when they make a mistake.
We got lucky today.
I can't believe it.
Let me try a little bit.
Go ahead.
Try it.
Wow.
Actually, this beef stew is really delicious.
The meat is so soft and tender, and the sauce is incredible.
Is it really that good?
Yes.
I think I love it.
Actually, maybe I will keep this one, too.
So now you want the chicken and the beef stew.
Yes.
Is that bad?
Not at all.
You know what?
This is actually the best part of traveling.
Sometimes mistakes become something good.
You never expected to eat beef stew today, but now it might be your favorite dish.
That is so true.
I would never have tried this if the order was correct.
Sometimes mistakes are really fun exactly, and you learned so many things today.
You learned how to order food clearly, how to handle a mistake politely and how to talk to the waiter with confidence.
Yes, I am not nervous anymore at all.
This was actually really fun.
I feel like I can do this by myself next time.
I am sure you can.
You were great today.
Here is your fresh grilled chicken.
Again, I am sorry about the wait.
I hope everything is perfect now.
Yes, this looks amazing.
Everything is wonderful.
Thank you so much for all your help today, Jake.
My pleasure.
You two enjoy the rest of your meal.
Let me know if you need anything else.
Now I have grilled chicken and beef stew.
This is too much food.
Well, remember what i said even a small size is big in america, and now you have two dishes.
I know my stomach is going to be so full, but i am so happy right now.
That is the best feeling.
Enjoy every moment when you travel, even the mistakes, because sometimes the mistakes become the best memories.
Yes, you are absolutely right.
This is such a funny and happy memory.
I will never forget this restaurant and this beef stew.
And now you know exactly how to handle order mistakes at a restaurant.
That is a really useful skill for any traveler.
Thank you so much for teaching me, Sam.
Next time, I can definitely do it by myself.
I know you can.
Now let's stop talking and start eating.
The food is getting cold.
Yes, let's eat.
Thank you for today, Sam.
You are the best.
Anytime.
That is what friends are for.
How was it?
Now let me ask the question one more time.
What should you say if your order is wrong?
Did you find it?
If you did, please write your answer in the comments section.
By practicing English output like this, you can improve your English more efficiently.
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Alright, that's all for today.
I hope to see you in the next video.
See you next time.
Bye!
