In this poignant episode of the StoryCorps podcast, Sergeant Alex Ortiz and his wife, Lixani, share a candid conversation about the complexities of transitioning from military service to civilian life. For Alex, a veteran who served in both Iraq and Afghanistan before a 2013 medical retirement, the return to civilian life was marked by a profound sense of being "lost." He speaks openly about the struggle to "reset" his life and the desperate need to "feel useful again."
Lixani, who had no prior experience with the veteran community, reflects on their early days, noting that Alex’s genuine interest in her son, Brian, set him apart. Their relationship serves as a bridge, where Alex describes Lixani as someone who allowed him to "travel to the future" and envision a life where "everything was going to be okay."
One of the most striking aspects of the couple's narrative is how military training remains "embedded into your DNA." Lixani recounts a visceral moment involving a mango falling onto their car, which triggered an immediate, defensive reaction from Alex. He "extended your right arm right into my chest" to protect her, a reflex he notes was a response to "when there was bombs happening around us."
This "quick reaction" is a double-edged sword. While it serves as a reminder of his training, it also highlights the trauma that lingers beneath the surface. Alex admits that these instincts make him feel "competent enough to protect my family," yet Lixani’s perspective provides a broader view of how these traits manifest in everyday life—even during crises like Hurricane Maria, when her sister viewed Alex as "MacGyver," relying on his military resourcefulness to navigate the disaster.
As Alex dedicates his life to helping other veterans in Puerto Rico, the couple faces the modern-day challenge of balancing advocacy with intimacy. Lixani points out that his deep devotion to his work can sometimes create "tunnel vision," which has at times "affected our relationship." Alex acknowledges this struggle, referring to the difficulty of balancing his mission with his duty as a husband and father. He reaffirms his commitment to his family, stating, "You guys are the foundation of what I'm building my life upon."
Currently, Sergeant Ortiz is channels his experiences into law school, aiming to further support veterans on the island. The story of the Ortiz family is a testament to the enduring impact of military service—not just on the veteran, but on the entire family unit. It underscores the reality that while the uniform may be set aside, the skills, the trauma, and the drive to serve are "held onto" as part of a lifelong transformation. Through their vulnerability, Alex and Lixani demonstrate that resilience is not just about surviving the past, but about actively building a future where the lessons of service are used to anchor their family and community.