Welcome back to the game.
Today is day two of the recordings from the live launch.
And so this is day two.
On this day was basically a recap that in the beginning, I'm not going to play that part.
We're just going to skip straight to the second half of the day, which was all Promosi Hotline.
So this was callers that were business owners calling in from all different industries and me using the frameworks that we talk about in the books and my content to help them decontrain their businesses and ultimately get to the next level or take the next step.
And so if I could do one thing for anybody who's listening, which is you, If you could hear the specific constraint that you're dealing with get solved for somebody else, it's super likely that that solution might also work for you, or at least get you thinking about some version of that that's adjacent to it that can help you get to the next level.
And so this is multiple hours of Q&A that I've taken live.
They're super tight.
I think it was a lot of fun.
And so enjoy.
We are in the final hours of the launch.
And so, at midnight Pacific, which is 11 hours from now, all of the bonuses associated with donating more books will go away.
And so based on all the things that you guys said, you guys enjoyed Hermosy Hotline.
And so I'm going to be doing a lot of those trying to get as many of you guys on the phone.
Help anybody out.
And beyond that, we're going to be doing some giveaways, just some free prizes, giving stuff away.
And on top of that, I think I'm going to be reading a couple of the chapters from the Lost Chapters.
So inside the Money Models book I basically put the 15 most effective model mechanisms that are in there, but I have others.
And so I'll explore some of those guys with you.
And I think, if you're seeing this correctly, There should be some milestones that we'll try and hit along the way to close this out as we ride into the sunset.
And then I retreat back to Willy Wonka's factory and then spend the next few years trying to put something else really cool together for you guys.
All right.
So first up, we're talking to Heather, Natural Rev MD.
All right.
Let's give her a call.
Let's see what Heather's up to, shall we?
Hello?
Hey, Heather.
What's going on?
Good.
So you've got five minutes.
Tell me what's the biggest, what can I, like what's revenue right now?
What's profit?
How can I help?
All right.
Sounds good.
So I'm a physician by background.
I own a medical billing company started from scratch.
I have $190,000 per month for gross.
And then we're at 25% net profit.
I do this on a somewhat semi-passive model, meaning I've got an executive team that runs day-to-day ops.
Okay.
What's headcount?
What's headcount?
So seven W-2s and then the rest are contractors that we have.
So maybe 65 total.
Okay, got it.
All right.
So where do you want to get to and what's holding you back?
So leads are our biggest issue.
So I've not done, other than my podcast, which has been 100% what we've done for marketing.
I've not done ads.
I've not done really cold outreach, like nothing.
It's podcast 100%.
Okay.
But leads are inconsistent.
It's feast or famine.
I don't know if I... Obviously, I can continue to podcast and that's worked.
I guess I show up on other people's podcasts, all the things.
But do I start another acquisition channel or do I just keep doing?
How many podcasts a week are you doing?
I've done 110.
No, per week.
Oh, one.
Okay, so an easy one is to combine Outbound with your podcast and invite people who would be potential customers or whales onto your podcast.
You'll have super high response and show rates and talk to them about their business.
Sorry?
Well, yeah, if you're doing one a week, it's not a lot, right?
Not a lot.
Yeah, I'd be doing like, can we do like one a day?
It's like, well, there's a 5X.
It's like, that's just that.
Okay.
All right.
So that's like I think about like least operational change possible that we already know doing something that actually works.
So that's thing one.
Beyond that, what's the avatar of who you're going after for medical billing?
Private practice facility.
You know, really we want their collection to be, you know, greater than you know 150000, 200000 a month.
And that's been the other problem is in the very beginning, right?
Small client, small fish.
Yeah.
That has improved where we've gotten bigger fish over the time.
But yeah, getting the right avatar or getting the right client in the door.
Yeah.
So I think conferences are going to be really good for you.
Because I said the way that I would set this up is you go to the conferences.
I would pay for the booth.
If you can get on stage, even if you have to pay for it.
And one of the benefits of this is that when you I go, I try to get the first one as you turn right into whatever the area is, because 70 percent of people turn right.
And so they're typically organizers price them all the same by size.
You'll get more ROI from on the right hand right by the door.
Number one.
Number two I would create some sort of giveaway for people to like win that you'll reveal on the second or third day of the event.
And then by doing that you'll get.
They basically have to give their contact information in order to enter the giveaway.
And if you want, you can model the way I did it.
It's better than this and it's less than that.
So it just gives a little bit of sandwich of value, of like okay, it's better than NFT, less than Bitcoin.
It's better than a gift card, less than a Tesla.
I like to have some sort of sandwich of up and down value in terms of the giveaway.
And so the whole time you're collecting leads.
And if you want... Tron talked about this yesterday, but...
If you can say hey, I have a 25000 speaking fee instead of the speaking fee, one of two things you can do.
So one is, can I send one email to the list?
That's an option.
And then secondarily, when you do your presentation, your slides or whatever you can say hey, if you want these slides Joe, just give me your email and I'll send them to you.
And then you can just basically ask two or three more questions and then it'll sort out the traffic of the people from the audience who are the most engaged.
And so I think if lead flow is the number one issue, then that gives you two things.
So one is you 5X your podcast and using Outbound to get more of the quote whales and that's going to be super targeted.
And then from a speaking perspective.
That's three different ways that you can monetize the conferences.
So getting the list survey closing from stage and then also having a giveaway at your booth that's bigger and better than everyone else's, so you can collect, leads that way too.
Rock and roll, Heather.
Enjoy.
Appreciate it.
All right.
Thanks so much, Alex.
Happy birthday.
All right.
Thank you.
Bye.
So as my birthday present to myself, I'm going to help as many business owners as I possibly can.
All right, so that's the goal for the day.
That's what we're doing.
For those of you who are hopping on, we're closing out the book donation drive.
I've got all these prizes and bonuses for anybody who donates over 200 books, but they all disappear at midnight Pacific.
So if you're like I don't know if I should like, if you're one of those last minute people, this is now the last minute.
Beyond that, though, I'm just calling people as they come through.
Basically, people who donate the most books, I'm trying to call as many of them as I possibly can.
That's what we're doing right now.
All right, so we got Dacian Floria.
All right, let's see what Dacian's up to.
80% margins.
I wonder what this is.
Dacian, what is Limbs Plus?
Well, it's an environmental testing platform for environmental testing lab.
Okay.
And thank you for doing this as a gift.
You bet, man.
Come on.
Okay.
So 200.
Well, thank you for donating books, which I super appreciate.
All right.
You got five minutes.
So let's rock and roll.
So you have a testing platform.
Got it.
You're running 80% margins, which is super, super impressive.
What's the issue right now?
What are you trying to get to?
I try to make money.
The only problem or the biggest problem I have right now is that I have this software platform.
Yeah.
I'm targeting B2B labs, like their enterprise.
Uh-huh.
They have like usually two to three people, or maybe more, that I have to talk with to get a deal done.
Yeah.
That's normal.
Usually the deal size, the deal size is starts at 50K upfront and then it can go to like 100K.
Yeah.
And I go into, um, annual recurring revenue of 50K usually.
Cool.
Cool.
Okay.
The problem I have is that I don't have anybody in the pipeline and I don't know how to get them in.
Yeah, you're like, I've got this great business, there's no one, no one's buying it.
So is it 250K a month or 250K a year right now that you're at?
A year.
A year.
Okay, got it.
So you're really not getting that many clients if that's your price point.
Okay, understood.
So what did you do to get these, what did you do to get these first clients?
So first client was Slack via cold call.
And then the second client was saying cold call, and the third one was trade show.
So I have three customers right now.
Okay.
So you've got cold call, trade show, and what was the other one?
Cold call as well.
Okay.
So how many cold calls did it take to get you the one deal?
Well, it was a while ago, probably around 100, but it was luck.
I mean, dude, that's how it works.
Yeah.
I mean, you're like, I did 100 and then one of them bought.
It's luck.
It's like, no, you did 100.
It's like, if you called one and one of them bought, that would be luck.
If you call 100 and one of them bought, that's just a process.
So let me ask you this way.
So I've said this before, but it's super common for sub a million, which is that what feels like volatility is actually a symptom of insufficient volume.
I mean, you're not doing enough, which is what makes it feel erratic.
And so it's like you did 100 and you got one, and then you did other cold calls and you got the other right.
Yeah.
Okay.
So how many cold calls did it take you to get the second one?
Probably around the same.
Okay.
So that sounds lucky, though.
The second one sounds lucky.
The first 100, you get one.
You know what I'm saying here?
You made 200 calls, you got two customers.
Mm-hmm.
So the question then becomes, what stops us from doing 10,000 calls?
Well, one would be that.
You need leads.
I'm not that good at cold.
Well, dude, you got one.
Dude, 1% conversion on cold calls, by the way, fine.
Totally fine.
On a 50K, 100K price point, totally fine.
Dude, think of it like this.
You're making $500 a dial.
Yeah.
Yeah.
That's pretty good.
For a dial.
I don't know about you.
If I want to go out to dinner tonight, I'll be like okay, I'll make one dial.
There we go.
I covered my dinner.
Right?
Of course you have to think about it because you've got in your head about this.
Every time you make 100 calls, you get a deal.
Then it's like, how do I need to game this for you so that you just make 100 calls every day?
Okay, so we have 60 seconds.
So what's the thing that's holding you back from just saying like, yes, that makes sense?
Well, that makes sense, but I don't know how to get myself leads.
Right, then that's the leads list.
The second problem is how do I position myself?
What attraction can I create so it makes sense for these guys?
Well, for a bigger company, for what, you have a waived fee structure which is the third fee structure that I talk about inside of the continuity section for money models, which is you have a big upfront nut where you say hey, it's 50000 for me to do this whole integration, and then it's 5000 a month, month to month.
Or if you want to commit, I'll waive the $50,000, but you've got to commit to the whole year.
Yeah, but anyway you do that because all their data is in our system.
Right, well, the thing is, but you're just, no, no, dude, I get it.
The way that a money model works from a positioning perspective is that you don't like whenever you give someone a choice, it doesn't mean that you're saying you actually give them the choice.
You give the illusion of choice that then obviously selects or waits for one of the selections.
So basically, the question that you had is, how do I get more of these people to sign up?
How do I make it more compelling for them?
Well, if they think that they're getting something that costs 50000 to set up for free, they're far more likely to do it than just say well, I do that anyways.
It's like, yeah, no shit.
But the problem is that they don't know that.
You know what I'm saying?
Yeah, makes sense.
Okay, so I'll give you...
No, I think, I actually don't know.
This is more for the mechanics of how you actually close when you get into the thing with them.
But let's solve the original issue really quickly.
We are over, so I'm going to just make this as fast as I can.
They've got to get to the next person, okay?
So number one is, I would say, list brokers.
You can do that.
Number two is you can scrape using software.
Uh, number three is that you can go to uh people who own groups or communities, that and there always are some.
You just look, just look, there's someone in school, there's someone LinkedIn, there's Reddit, whatever right.
There's definitely communities for these people.
And then you want to pay the group owner to basically make an ad inside of the group.
Those are three different places that you can look like right now to go get leads.
Cool.
Also highly recommend flying out there and saying Hey, it's you know.
You find out that they're in California, you know, like in Los Angeles, and you say Hey, it's so crazy.
I'm actually in LA this week.
I figured there might be, I'm happy to happy to swing by while I'm in town.
And if they say yes, then you just fly there.
Okay.
That's how that works.
Yeah.
Rock and roll, man.
Appreciate you.
Thank you for donating bookstation.
Oh, thank you.
I appreciate it.
All right.
Bye.
All right, next up we got Shemaine.
All right, Shemaine, here we go.
Easy Dwell.
So I think this is, I'm guessing this is like a home, like dwellings.
Dwellings, that sounds legit.
Shemaine?
Hey, what's up, Alex?
What's up, dude?
It's an honor.
Oh, honor's mine, man.
Did I say your name right, Shemaine?
Shemaine, yeah, that's right.
Okay, rock and roll.
Okay, so you're doing $3 million top line.
What is Easy?
Dwell you all.
Uh, we're out here to change the way people buy homes.
Oh, we sell them in an llc, like a business that owns the house, instead of like traditional financing.
Okay, got it.
Uh, so you're doing three million top line, five million dollars, i'm sorry, five hundred thousand dollars in profit.
What's the um, what's the?
What's the constraint?
And we, we have uh, four and a half minutes left.
So what's the constraint right now?
Uh, right now uh, there's a team of about 20 of us okay um, And so I'm getting into, like the acquiring and training leaders.
Our goal is to do 280 houses.
So we've done in the last few years, 46 acquisitions.
We've sold 30 of those.
Oh, we're scaling up this boat.
This boat where we sell the properties is really how we, I think, can get our our, our CAC up on that.
A bunch of stuff, I guess.
I mean, I'm trying to get to 280 in a year so we can iterate quickly enough.
You know, Are you wholesaling?
Yeah.
No, not wholesaling.
It's like a fund and an operations company.
We buy properties, sell properties and we raise capital, but we've also structured it on our own model.
Dude, I'm so confused.
Walk me through how you make money.
Okay.
Let's say you have a 2% rate loan or you're a retired landlord.
So you're just doing like sub twos, so they're transferring the mortgages.
So sub twos you can run cash, but right now we're leveraging sub twos because of capital constraints.
So we'll buy a property average cost 25K, pay the operations 25K, holding cost, marketing et cetera.
Average deal cost is $65K.
We'll sell a property to a buyer, average time on market right now about 90 days.
We want to get that down to 45K cash flow for the next 30 to 40 years.
So our we're not, we're not a three to one.
Uh yeah yeah, but we're like 60 cash on cash at the fund level, at the total level, and then let's say we take that 25k, we do that twice.
Now we can buy another deal so we can cycle those funds back in.
So trying to build a compounding machine with a lot of like stickiness.
So what do you need?
You need what?
18 million dollars?
Well, we need to be able to acquire more properties.
So you need capital to acquire more properties?
No, the capital we have... Okay.
Oh, so you just don't have enough deals?
Yeah, not enough deal flow and acquisitions right now.
Got it.
What are you doing right now to get... It was sales, now it's acquisitions.
Okay, I heard.
So what are you doing right now to get deals?
Just wholesalers, like wholesalers in the state of Florida, Facebook groups.
And we've been doing it for a year, so we know a lot of the people.
Yeah.
But we've had some team.
There's a lack of like leadership over there right now, which I may need to kind of jump back into.
Yeah.
Okay.
So what stops you from just like basically, instead of buying from wholesalers, just learning how to wholesale?
We started out wholesaling.
Okay.
Yeah doing uh, we'd pull all the brief foreclosures.
We'd do uh, you know, cold calling um, it was just, it became way more leverage to just go to the wholesalers who had already negotiated on those okay, buy from them so.
So then yeah, all right.
So if i'm you, i'd be thinking what are the wholesale networks um, and associations that i can get into so that i can just say, like i'm a, Because it sounds like you have a pretty good, you know, return on capital.
You're getting 60% cash on cash returns.
It's phenomenal, right?
Yeah.
So I'm just, basically, you can outspend if you have that kind of return.
Even if you got 50% cash on cash, you could still, you know, you'd still be probably pretty happy.
If it meant you could double the amount of deals you did, right?
Yeah.
So we've, part of the problem, like, we've joined, like, some of those groups.
And we've, like, there's this site where all the wholesale, and we've quite literally scraped like all of them it's almost a lead problem at that point where now we're shifting to look at portfolios like who owns a hundred and so many homes yeah i understand yeah but my thing is is that you've only done 40 to 40 deals in the last two years something like that 46 yeah yeah yeah i mean you're not even close to tapping the wholesale market for the state of florida you know what i mean you're not even close there's no like you're not even close it's like not you're like not even a blip on the radar I just want to break your belief around this.
You're not like, oh, I'm in every single one of these groups.
It's like, dude, you're doing $3 million a year wholesaling.
You're not even close.
Like a single franchisee.
For some of the wholesale franchises that exist average 3 million a year per location.
Right.
A lot of that's cash, though, no?
What?
I'm not trying to protect my limiting belief here.
Yeah.
No, no, you're not even close.
There's zero way, no chance.
Not even in a million years, you're not even close.
If you were like I'm doing 200 million a year in Florida, I'd be like okay, he's one of the bigger players.
Like you're not even close.
Okay.
So let's just like blow through that right now.
I do think that you revisiting the idea of like if I'm you and I want the fastest way to grow this, I'm going to find the biggest wholesalers and see if I can bring them in house, because they're just giving you what they're giving you, not what they have.
Right.
They sell to other people.
So it's like, I want to bring, like, again, I like to control the whole funnel, right?
I want to say like, how do I go from click to close?
How do I own the whole thing?
Because like, if I can be vertically integrated here and I can bring someone in or acquire like you have, the cash, if I can acquire a wholesaler who has a good amount of volume, then it's like I have a way better monetization vehicle than they do.
And so then it's like I buy something that cash flows and then I just have another way to make even more on it.
And so it's like that business works on its own.
With mine, it just juices.
And that's the game.
Those are the games I like to play. right?
Yes.
Juicy games, big juicy games.
I got to call the next person, but hopefully is that like first off belief broken.
Like you are not even close, not even close.
Okay.
And then number two, it's like, what would it take?
And this is the question that I would ask them.
What would it take to be an exclusive person, um, to get all of the deals that you're doing?
I would ask that, as like if I had to make money tomorrow, before even doing anything complex, I'd call every single person I had to deal with over the last year and say what would it take.
Cool?
And you've got the returns, man.
If you go from 60 to 50 or 45, but all of a sudden you have exclusive pipeline and that triples your pipeline, then there you go.
Yeah.
I appreciate you.
Thank you.
Appreciate you, man.
Thanks for donating books.
Later.
All right.
All right, see you.
All right, so anyone hopping on, I'm just calling all the people who donated the most books.
So we have a bunch of 800 book donors, and so I'm calling them.
And this is in spirit of the final countdown.
I think we're at 10 hours and plus, 10, 10, 40, yeah, a little less than 11 hours.
And we're going, we're marching on.
All of these bonuses disappear for anyone who donates 200 more books.
All that stuff disappears in 10 and change hours.
All right.
So if you are a last minute person, this is the last minute.
All right.
Deng Duong.
All right.
Calm down.
All right.
Calm down, guys.
Let's not get carried away.
All right.
Infinity Medical Consulting.
Infinity Medical Consulting.
Deng Duong.
What's up, man?
Happy birthday.
Thank you again for your time and helping us with our constraints.
I really appreciate it.
You bet, man.
Thank you for donating a ton of books.
All right.
So you got $5 million top line.
You got $2 million in profit.
Okay.
What are we working with here?
We've got medical consulting.
What's holding you back?
Essentially, we are dealing in the space of chronic wounds, so we help um, folks with chronic wounds close their wounds um, so the largest constraint that we have is trying to hone down on our specific avatar in terms of uh, the actual patients, because the ltv is once it's closed, it's closed, there's no more ltv afterwards.
So we're trying to do facebook added leads that actually to medicare part b, that's the specific insurance that we're able to accept to provide the service for the patient.
Okay um, but i don't know how to um, essentially filter out so we can have that specific avatar in terms of medicare part b.
Okay well, what does the application say?
What does the ad copy say?
Essentially, we are here to help with hard to heal wounds.
I think it's very generic and we're trying to refine it and then essentially provide a PDF so that it's lame and so folks can understand the wounds that they're having and seeing if they could help themselves during the times when they don't get treatments from.
But you make money from Medicare Plan B, right?
Or that's what you just said, right?
Yes.
Okay.
Yes, yes.
But so you just want the people like not from a humanitarian perspective.
So I'm just purely talking business here.
The point for you is that you want to get as many Plan B people as possible, right?
Okay.
Exactly.
So you're trying to get as many plan B And right now you're doing Facebook ads and you're getting some people that are not plan B right.
Yeah.
Okay.
So before we even fix that, I want to understand, is it really a problem or is this a feature?
So let me explain.
Right now, how much is it costing you to get one of these people versus what you make on them?
So it's costing roughly on average about $15 per acquisition of a lead.
Okay. based on the wound size.
So if it's a one by one centimeter, it's just less of a payout than compared to if you have a big.
Yeah, that's why there's so many different insurances.
We can't take any of those i'm getting.
I totally hear where you're coming from.
It costs you 15 bucks a lead, like we.
Just the way, the way you have to grow, this is like you're it's it's you're making it sound special snowflakey to you, and i think that's why it's making it confusing.
But fundamentally, it's just like.
It cost me 15, 15 bucks a lead.
One out of 10 leads is going to be a qualified person who's plan b and has a big enough wound, right?
No, it was like we just have to know this math.
That's it.
It cost me $15 a lead.
I convert one out of 10 leads.
So it cost me $150 to acquire a customer.
Each customer is worth this on average, even though there's variability.
This is what I make on average.
So do you know those three?
I know you know the lead cost, but what about the other two numbers?
What percentage of leads do you close and what the average deal size is?
I've had five treatments out of the 1000 leads.
That sounds bad.
Okay.
Okay.
How are you making sure?
Yeah.
How are you?
So, so the funnel right now is that they're just opting into a PDF, right?
Yeah.
Okay.
So it automatically takes them to a consultation call.
Or in the PDF it says if you have these things, then do a consultation call.
So essentially, once they provide their email, their name and phone number, is book a consultation call for wound care.
Okay, so you've got name.
So I'm writing this on the board, so maybe if you're watching the live stream, you can see it.
All right, so you've got your opt-in thing for the PDF.
Okay, cool.
And then they put name, phone, and then email, right?
Something like that?
Yep, yep.
Email, whatever.
And then if their stuff is qualified or everyone goes and sees the scheduler?
Yeah, everyone goes to see the scheduler.
And are you taking all these calls with all this trash?
Yeah, that's horrible.
Me and one other rep.
Yeah, yeah.
Okay.
And then you're just running lead ads, what, nationally?
No, specific to the areas where we have providers that can provide the service.
Okay, got it.
It has to be a city-state location.
Heard.
Okay.
So, big picture here.
I think, I'm going to bet that there's an ad copy issue.
Like, how many people know that they have plan B or not?
Um...
The thing is, they're also not educated to know, since they can.
Once they're 65 and older, they automatically have a Medicare Part B.
Well dude, then why don't you just advertise to everyone who's over 65 and older?
We do.
We do do 65 and older, but they still have other insurances they could kind of opt into, which is other Medicare benchmarks.
Yeah, but they all have Plan B if they're over 65, right?
So they do qualify to use your stuff.
Yeah, so once they hit 65 they also have the option to choose other, more affordable Medicare medical insurance plans.
So that's where the challenge is.
So you're trying to find people who are not over 65?
We are trying to find folks that are over 65.
Even though they qualify automatically at 65, they do have the option to do other things.
I got it.
I hear you.
I hear you.
Let me, I hear you.
So let me, I want to, I want to help because I also want, I gotta, I gotta make through the next the donor.
Okay.
So big picture right now, you're taking too many calls that are trashed.
There's definitely diamonds in there.
And so we have to add filters to the funnel.
And so the filters that we have to add is the copy itself.
Now, if you say they have no idea, then we're going to have to do.
What are the other things that they have in common?
Now, to your point, you said everybody above 65 has this, but they have other stuff too.
For me, that just sounds like a sales call.
So if you know 100 of people over 65 have the thing, then to me I'm like, well then, why would I focus on anyone else?
Because then I'm just going to try and have the max hit rate, knowing that every single person you're on the phone with can do this thing.
Because now all I have left is, do you have a wound?
And are you ready to say yes?
So if I'm you, my targeting is going to change to 65 plus.
I would also make the messaging change on the opt-in page to just reinforce that.
And then the application part, I would add in how big is the wound.
And then that way you can score the leads.
And even with that level of lead flow, maybe that's enough filtering.
If it's not enough filtering and you're still getting trash, I would then start scoring them and only showing the scheduler to the people who have wound sizes above X.
All right.
That's how, that's the first thing that I would do and think through it.
All right.
Appreciate you, dude.
Congrats on the business.
I mean, dude, you're doing 2 million profit, 5 million top line.
Like you're, I mean, you're not suffering right now.
All right.
But if you're being inefficient, then we have to add friction.
That's fundamentally it.
Like if you're sifting through too much crap, you got to add friction.
Gotcha.
No, I appreciate that.
You bet.
Awesome, man.
Talk soon.
Thanks for donating books.
All right, buddy.
Thank you.
Of course.
Absolutely.
All right, rock and roll.
We rocking and we rolling.
All right.
Dude, I'm checking boxes right now.
Okay, Zach Reinders.
So Zach Reinders, R2 Studios Architecture.
This sounds interesting.
All right, so anybody who's tuning in, it's, I already said I'll say it again later.
Okay, so Zach Reinders.
I'm calling the people who donated 800 bucks as fast as I can.
That's what I'm doing.
Just so you guys are curious.
That's what I'm doing.
I'm doing five minutes a piece.
This is Zach.
Zach, we've got five minutes on Hermosi Hotline, and I want to help you with the business.
So, the timer has begun.
Thanks for taking my call.
You bet, dude.
The timer has begun.
Okay, so talk to me.
What are we looking at?
Okay.
So, I'm actually in a client meeting.
I'm stepping out right now.
It's only five minutes.
You can tell them that.
Perfect.
Okay.
Okay.
Got it.
Fine.
So it's people that are taking a single family home with five or less bedrooms and converting it to an assisted living facility.
They need to get licensed architecture plans for the state.
So that's where we came in.
Uh-huh, our problem is everyone's really cheap.
Well we, actually we do 80 of those just off of referrals every year.
Okay, so it's pretty solid where it just sustains itself by our service.
Can i?
Can i make a guess at what you need to do?
Because i pattern recognition, like i promise you.
Okay, so you're in it.
You're in a space that it's it's super price driven, right because you've got it's construction.
They're looking at cost blah blah blah right OK, you have three vectors of winning.
You have to pick one.
Ideally, you can have more than one, but one is what I like to lead with.
So you've either got speed, you've got risk, or you've got ease.
And so in your business, time is money if you can do things faster.
There's also a risk component of what kind of costs are going to come down the road if you do it the wrong way or do it differently.
And then it's like is there a way that we can throw some sort of verbiage or guarantees or some sort of like clawbacks that a customer can get where we say listen, we'll put our skin in the game to make sure that we'll be on time and on budget so that you can build your thing faster, so you can get faster returns on capital.
Because I'm assuming these like you quote sell to an investor or you sell to a GC?
So they're individual business owners.
That's the hard part is we're going to small business owners.
It's likely their first business, right?
So they're cheap too.
Okay.
I mean, who are the best business owners that you deal with?
People that don't question the price, that understand the process.
My favorite.
Yeah, exactly.
No, but it's not.
Okay.
So then what stops us from getting only those people are focusing almost exclusively.
Like can we get deal flow that has higher percentage of those people so we can command the prices we want?
Would love that, and part of it is i've tried to expand so that we give one faster speed, like you mentioned, so we get our plans back to you within a week.
Yeah, so that's faster than most everyone.
Yeah, and then we on the back end no one understands the process, so i've learned it really well.
So that's where i come in and i can give them that guidance, versus just someone that's giving them a commodity of just a single plan.
Yeah, so that's where we've been able to get our price up some, but i need to get it up higher, So you need stats, dude.
I'm telling you right now, you need stats.
So this is a logical sale, right?
This is not an emotional thing for most of these guys, I would imagine, right?
This is a pure like dollars and cents thing.
And so you need to line up and come in with that frame, which is like, listen, let's be clear here.
You and I are both business people.
You need to make this make sense, you know, make sense from a dollars and cents sample.
They're going to say yes.
It's like, cool.
So there's a concept called you know, save a dollar today cost you four tomorrow.
Or pay two today and it saves you four tomorrow.
Which one are you like?
Would you rather pay two and save four, or pay one and have it cost you four?
And they're like, well, obviously the save one.
It's like, right.
I like to establish that, because if someone says no, I'd rather just save as little as possible, then we all know that's not going to work for either of us.
Right.
OK, cool.
So then it's like this is where the stats come in.
Like I'd look at Statista, I'd ask GPT, I'd be like hey, find me all the stats of average unforeseen costs that can occur.
And so then we took the frame of the fact that it's going to be a logical sale.
We're all dollars and cents here.
But the reality is now we go fear, uncertainty and doubt.
Right.
So now it's like, well, these are the top four things that occur.
This occurs in 22 percent of circumstances.
This occurs in 15.
This occurs in 38.
Right.
And these are all the different things that can go wrong.
And so what we've done is that we try to minimize this thing, which is going to cost you way more money than what I cost.
And so now we're anchoring around all these way more expensive things.
And then basically, that's how we can basically nudge our way into a completely different price, because we've changed the context around the conversation.
Would you think about any way to get recurring revenue, or would you just double down on this and try to get as many?
So the only way that I would see recurring revenue in your specific business is going to be people who do regular business more so than like subscription, anything like that.
It's more like who are the nodes of referrals?
Those are my quote reoccurring more than recurring business like Coca-Cola.
Super amazing business, not recurring, but reoccurring.
And so I put your hat on.
So what you need to do is chunk up in terms of how you think through your business.
I'll give you an example.
So when I had Allen, which is a software company we had, you know, the first thing we did is we went to market for small business owners, right?
And that sucked because they'd be like, oh, this is great.
It works for our leads, but we don't have any leads.
And I was like, oh, darn, I didn't think through that.
And so then, all of a sudden, the people who did really well were the ones who already had agencies that were working with them, generating leads, and then our thing just did the lead flow.
So then all of a sudden I was like okay well, I'm going to go after agency owners and say hey, we can improve the results of your services and decrease churn and basically make more money, et cetera, using our software.
And so, all of a sudden, what happened is, instead of trying to go onesie-twosie after business owners, we just went after agency owners.
And I knew that, let's say, a chiropractor agency comes in.
He only does chiropractors.
He comes in and he pays...
He onboards his 50 clients at a time.
And I was like, oh, that was fucking great.
And for you, it's like somebody might have a portfolio.
But he onboards 50 clients.
But then after that I could rely on the fact that 10 of his people would churn every month, and then he would sign 10 more up every month.
So our churn at the agency level was almost zero.
Our churn at the SMB level was whatever the churn of the agency was, which is not really our issue.
And so when we redefined our business as oh, we're actually in the agency servicing business, not in the SMB servicing business, that's when it really started stacking.
And so translating this back to you, you said you've got these referrals that are coming in, right?
Yeah, we typically get three to four referrals every day.
Amazing.
And so then I'll bet you have a list or hopefully you do of all the top referrers that refer your business right.
100%.
Right.
And so then, the whole paradigm around this for me is how do I partner with the referral partners so that they can frame the conversation with their introduction to me in the way that maximizes the likelihood of a close and the framing around pricing that I want?
That's how I approach this.
And so your business, if I'm thinking through this right, like if I'm you, my business is I'm really in those centers of influence, right?
Those affiliate partners, those referral partners that you have.
Those are the, quote, customers, right?
And so I want to see like, what's my sales guy for those guys to get them to consistently, you know, bring me more in, and how can I acquire more of them?
Because each one of them is a node that over the years, if I go from having a base of 20 guys who refer me in business to 200, that becomes reoccurring by nature rather than recurring.
Okay.
That's still stable.
Do you have a suggestion on a referral bonus for those people?
Are you allowed to do kickbacks legally?
Okay, great.
Well, if you're allowed to do kickbacks legally, there's three different affiliate structures that I like.
I'll say all three of them and you'll know which one's right for you.
So version one is that you peel off some element of your particular service, a very small element, and then you allow them to sell it for whatever they want.
They keep all the money and then you deliver on that as step one of a multi-step process.
That's V1.
So an example of that is, hey, a new business owner gets an LLC set up.
We'll do the LLC set up.
You can charge whatever you want for that.
Let's say they sell for $300.
We do the LLC set up, but then we upsell tax and bookkeeping from there.
But they keep 100% of the upfront.
That's option one.
Option two is that they just straight up sell your thing.
And then they get to keep whatever percentage.
You give them 10% or 20% or whatever number makes sense for you.
For them to actually just legit, you know, cradle grave, all they got to do is just acquire the business and then just send it to you, and then you deliver.
That's the second, right?
And then the third is more of a, more of a lead gen version of this, right?
Which is kind of what you're doing right now.
It sounds like, and then you can quote, give them kickbacks later.
And that's, and then they basically factor it in to how much they're there.
Every three referrals I send, I get, you know, one sale or whatever.
A lot of ours come from consultants that are on the actual app.
Dude, 100%.
Then consult, like you need to basically build out like, think of this, like you need a customer journey for the consultants.
Okay.
Like, and then that's, yes, exactly.
And then they're the ones who are going to consistently be sending you business month over month over month.
Okay.
Got it?
Yeah, thank you so much.
Dude, you bet.
I know you got your guy.
I went over five minutes, so I'm so sorry.
But hopefully you're going to do it.
No worries.
Thank you so much.
I appreciate it.
Dude, you bet.
Thanks for donating books.
Yeah, absolutely.
All right.
Thank you, man.
All right.
You guys digging this?
Is this cool?
This is fun.
El senor chat.
El chatissimo.
Yeah, you got extra value, Albert.
Supers farm.
Love it.
Okay, cool.
Yeah, day three.
I know.
Well, it's really like hours.
Geez, I'm going to lose the phone.
Hours, 10 and a half until close.
All right.
We're closing this thing down as a team.
We started together.
We're ending together.
All right.
Starting is one.
Finishing is one.
All right.
So that was...
Who was that?
That was Mr. Reinders.
So now we're going to go Trent Husky.
Husky's Paint and Design.
All right.
So we're going to talk paint and design.
This will be fun.
I know we're rocking and rolling.
This is great by all three of his books.
Awesome.
What's up, Trent?
Trent, you're up, dude.
Good, man.
All right.
So we got paint.
We got five minutes and let's rock and roll, man.
So you got, was it a 5 million top line?
What did I see here?
You got a paint, paint, paint, paint, paint.
Okay.
5 million top line, 500,000 profit.
Yes, sir.
That's me.
Yeah, that's me.
All right.
Rock and roll, man.
Okay.
So what is the like?
What do you want and what's what's holding you back?
I've been at this for seven years now.
I got 40 people on staff congrats get to the point um, thank you.
So um, my issue is i'm kind of at a fork in the road.
I started off doing residential repaints.
That was my bread and butter.
I did that for years and then i actually went to one of your conferences and you guys talking about reoccurring revenue, you talk about ltv to cac.
Yeah, once i saw that i went there to learn facebook ads with my agenda, you taught me that completely pivoted.
I was like holy cow, i should go after gc's.
Well, that was almost a year and a half ago now.
So now that, Now that I doubled down on GCs, it's like every time I land one it stacks.
But the downside to it is that the gross profit is less.
But the advantage of it is that the LTV to CAC is insane.
It's 20 to 1.
So it's like, what do I do?
Because my GP on repaints is 52, but I pay a salesman 7 and it costs me another 5 in marketing and that's 12.
So when you wash it, it's 40% GP to GP if you take away the CAC.
You see what I'm saying?
Yeah, i've been doubling down on it.
But then here's the next thing.
Is that so, since i did that, i was like okay, i'm gonna go full force.
I hired, i hired a uh and a virtual assistant who uh?
Who just does my takeoffs, so i could produce way more lead, i could bid way more jobs way faster.
This whole, this whole year, i have three salesmen selling repaints.
They've they sold about 28 million.
I'm already at 26 million by myself with a takeoff guy assistant.
And so I'm already doubling down on it, but I just won't, I like.
Am I making the right decision here?
Cause they are way harder to produce.
It's the hard thing.
Like, like most people get their ass kicked in new construction.
They go bankrupt.
Uh, the AR is crazy.
My average pay per time right now is 65 days, but it gets up to 91 20.
So it's very capital intensive and it's a way harder business model to run.
Do you think I'm making the right decision?
Well, thank you for the context.
Um, So when you said you were getting 20 to 1, were you talking revenue or gross profit?
Gross profit.
Yeah.
So you still make way more on the contract, on the GPs.
So what do you mean by that?
Will you explain to me?
No.
So you said you're going after these bigger deals because they're recurring the GCs, the general contractors, right?
Yes, sir.
Yes.
And the issue there is just that it's really just that the pay cycle is extended.
So it just costs more cash for basically you have to float cash for a period.
That's the biggest problem.
Okay.
So I'll give you the simplest answer here, and I'll tell you a story to illustrate this.
So there's a company that I was looking at investing in, and it was a couple years back.
And they were at like 2 million a year and they had 4 million in debt and it was just a mess and I ended up not doing the deal.
And one of the big issues was that they had bad terms for payment as a physical products business.
And what they ended up doing is finding a manufacturer that gave them net 90 terms.
So they basically fronted them the inventory and then give them 90 days to pay them back, which is amazing, right.
It's literally the opposite situation that you're in.
And the result of that is that within 18 months, they went to 5 million a month.
Right.
And so my point here is that we could look at model, but I lean towards this is far more likely to be a financing solution.
We could do all sorts of crazy things but realistically you probably just find a 90-day rotating credit line at a bank and just show them what your financials are and what percentage of deals you collect on.
Basically, you just have to show them diligence.
When you say, hey, I've got this money coming in, it's just called AR financing.
And so by doing that, you can accelerate the cash flow cycle and basically eliminate that.
Obviously, you've got to be responsible with it because you've got to pay it back when you get it.
But that capital tends to be very cheap because it's basically somewhat secured.
Technically, it's not secured, but it's secured by your AR.
So it's like a line of credit.
It revolves around credit?
Yes, exactly.
And then that solves the cash flow issues.
That's by far the biggest issue.
My AR routinely sits at $500,000, $600,000.
It's crazy.
Right.
If you could pull that down, you could just like, okay, great, I have this here.
Usually, those are around a percent a month that they'll hold.
Very easily, you can find a percent.
You know what I mean?
You could raise the price by a percent and get it back.
That's genius.
That's genius.
Yeah, I don't want to mess with anything else.
It sounds like what you found when you came here worked.
So I'm happy about that.
And now you have a 20 to 1 machine.
When I see a 20 to 1 machine, I don't want to mess with anything about it, dude.
And so the only issue you have is a cash conversion cycle issue.
And because you're in a space where financing exists for this problem, I just say let's just go pursue that.
That's the first thing I would do.
That is genius.
Thank you so much.
I'm telling you, because whenever I was there, I had that epiphany.
And you guys were passing around the mic, and I was raising my hand.
I was like, please just tell me.
Let me know if this is right.
And I didn't get to ask.
I was like, I'm just fucking going for it.
Excuse my language.
No, you're good, man.
Well, I appreciate you donating 100 books.
And honestly, thank you so much for me and from the entrepreneurs that you donate books to.
Happy birthday.
Thank you so much.
I really appreciate you.
You bet.
Thanks, Rhett.
All right, bye.
Okay, now we're going, is that cool?
That's exciting, right?
That's kind of fun.
Yeah, this like, honestly guys, I could literally do this all day.
Well, you will see.
I really, I just like, I love business.
It's like the only thing that I really enjoy.
It's like the only thing I derive joy from.
So, yeah.
I would do it for free.
And here we are.
And I'm doing it if you donate books.
So Daniel Mueller.
Next up.
Sounds German.
All right.
Let's see what this Heismuller.
All right.
Let's see.
It's four nine.
I'm guessing he's German, like actually German, not just like his ethnicity but I think his country of origin.
What's up?
Are you are we in Germany?
I guessed it.
I guessed it.
Okay.
Talk to me about the business.
What's Heinz Mueller?
Um, all right.
So, um, we have five minutes to just want to give you a heads up.
We have five minutes just to give you a heads up.
Okay.
Go for it.
Great.
Thank you.
Um, I just started business for four months ago and, um I the first business um, I had a little bit of a like I grew too fast and, And so now I'm wondering how you could decide When and what systems to grow first.
Yes.
Really good question.
So first off, off the bat, I don't know what went wrong when you said you grew too fast.
But my guess is that you.
So one of the sayings I have is that you can't really overexpand, but you can under-talent.
Meaning the people that you brought in when you were growing too quickly were just insufficiently skilled.
And as a result, things started breaking and falling through the cracks.
So I went to the VAM last year Yeah.
I think the issue was we were identified as like I went over my skis.
Yeah, yeah.
That's what you said.
Yeah, basically you were spread too thin.
And you can be spread too thin because you don't have enough support from good enough teammates.
And if I say anything you don't understand because I talk fast, just correct me or just hold me back.
But right now, the speed of your... I'll talk a little, sorry.
So the speed of your expansion should be correlated with the speed of your ability to acquire talent.
So the speed of your ability to get good people into your business to hire them.
And so the reason that it felt like you were overexpanding is because you had no help.
That makes sense.
Okay.
So if that was the situation, I would then look at my account.
Basically, the follow-up question is do you have the cash flow to pay somebody?
What's required to get the help you need to expand the business currently?
Do you?
I do.
So right now, I hired my first sales rep starting next month.
And I'm doing 150K revenue this month, and I have 25K profit.
Okay.
It's a little low.
I don't know.
It's a service business?
Yeah.
I do, it's like an HVAC company and we specialize on heat pumps.
Yeah, heard.
So I think that, especially if you're a niche service like that niche home service especially, or commercial service, you probably this is me just guessing you're probably also a little mispriced.
So I'll bet that you do need to raise your prices.
Because if you're running 150 top line, 22000 bottom line, you're running what like 13 margins or something like that, right.
Yeah, like 15%.
Yeah, right.
And so for me, a home service business, especially if it's niche, like for me I would say 30 is going to be where I'm like my kind of like minimum target for just I would say like if you were just just HVAC right.
Yeah.
But if you're like, I specialize in heating pumps specifically, I would expand that even further.
If run well, this business could run 50% plus margins.
So.
It's like a very competitive market in Germany because it's very like.
No, I know.
I know.
Subsidized.
Yes.
Yeah.
No, I hear you.
But the.
OK, so I'm just going to put a pause here for a second.
I'll ask the original question again, which is, do you have the cash flow in order to hire the help?
You said you're hiring a salesperson, right?
That's coming in.
Yes.
So, in order to make sure that you don't grow too fast, what you have to do is that, when that new salesperson comes in, before saying OK, now I'm going to hire the next person, we have to make sure that that salesperson becomes productive.
So the speed of your expansion is going to be the speed of your ability to onboard and activate teammates.
So just like you activate a customer, like you say okay, they have to go through this journey, and then they get a good result.
They're happy, like you have that journey.
We basically need to think through your expansion from the employee perspective of how do I activate the employees so they don't have to think about them as much?
You go from training to managing.
Okay.
Once they're managed and they're consistently generating revenue for you, especially because it's sales right.
Then at that point I'd say okay, now you can take your eye and then put it to the next constraint of the business.
But it sounds like acquisition was taking a lot of your time.
And so you hired the salesperson, which said, you know, that's fine.
That makes sense.
I would look, do you give any discounts at all?
Do you give discounts when you sell people?
Yeah, or anything like that?
Yeah.
No, no, I don't want you to.
I was going to say if you don't want to raise your price, at least eliminate your discounts.
Okay, no, because literally you're at 15% margins.
And if you're giving you know let's call it 10 discounts or 15 discounts you're giving half your profit away.
And so if you feel uncomfortable about raising the price, then what I would do is say eliminate discounts and then add speed or add risk-free.
So it's like, okay, so if you buy today, we'll do it faster.
If you buy today, I'll guarantee this.
Rather than if you buy today, you can pay less.
Does that make sense?
That's what I would approach to try and get a little bit more premium on your pricing.
So that cause like dude your your, your margins are so low that even five, 10 jumps is like 60 increases in your actual take home.
Well, everyone's always afraid of that.
That's why no one does it.
Yes.
Again you have to focus on the thing is is you only?
You are afraid of raising prices because you believe that you sell a commodity.
If you and someone else do what the prospect believes to be the same thing, then they will choose the lower one for sure.
No question there.
So the question is, how do we get them to not perceive them the same thing?
Which is why the first chapter of the offers book is like, It's an apple and orange issue, right?
You're selling a commodity.
And so we have to get you to not sell a commodity, which means that we have to either add speed, we have to add ease, we have to make it more risk-free for them so that they say okay good, fast and cheap, pick two.
This guy is cheap and he's fast.
But the thing is that it's not really cheap because you have to pay twice as much, because I'm going to have to fix it.
And it's going to cost you way more.
And it's going to take you longer.
So which one do you really want?
So it's like you have to break the frame to reframe the conversation.
Cool.
And again, sometimes that frame even... Sorry, go ahead.
So I raise prices and then I hire for the next constraint, and I only hire the next person when the person I already hired is fully on board.
Yes.
All right.
You nailed it.
No, you bet.
Thank you, man.
Good luck with the business.
Congratulations.
And you are in a niche, man.
I'll bet you have the pricing power.
I'm just telling you, man.
All right.
I got to jump to the next call.
I appreciate you donating books, man.
Thank you so much.
Thank you.
All right.
Bye.
All right.
Dude, I'm telling you guys, pricing...
Like the biggest lever by far on your ability to generate profit.
It's like a three... I think PC said this two days ago.
Patrick Campbell, he's one of the speakers at the launch.
They did a huge meta-analysis of this.
It has a three or four X stronger influence on profit than any other thing you can do, which is...
You could keep customers longer, which is amazing.
You could get more customers, also amazing.
But the thing that's going to generate by far the most take-home increase.
If you were to proportionally increase each of them, pricing is going to be way way, way more.
And so nailing pricing and being willing to experiment and do that with different prospects that are coming in and try new pricing structures out.
Again, models is about monetization in general.
But the bonus is, by the way, the entire profit system, which is the last column on the playbooks, which is the Fast Cash Playbook, the Pricing Playbook and the Price Raised Playbook.
Those three playbooks basically walk through the process of what does it look like to actually raise prices?
How do you do it without fancy analytics?
And then there's 10 optimizations of just like how do I position this in a way that changes how they perceive the price, so that it allows me to charge 50 more?
If you're like well, both of these are apples, it's like yeah, of course the customer is going to go for the cheaper apple.
I would too, so would you.
And so it's like, well, I need this to be a banana.
And then say, okay, well, what are we really looking for?
Do you need fruit?
Or do you just need vitamin C?
Because in fact, I can give you a vitamin C IV drip, right?
And it's 500 times the price.
But because we're trying to figure out, do we have to sell a fruit?
Or is it like a totally different way that we're trying to solve the problem?
All right.
So that's how I'm thinking through.
Next one up we've got is Daniel.
We have two Daniels in a row.
What do you know?
Daniel Linares, DLE Event Group.
Oh, events.
Fun.
I know something about that.
I know something about events.
A little bit.
Run an event or two in my day.
No, Raven, the playbooks won't be available later.
They end in 10 hours and then they're gone.
The offer's gone forever.
Yes, sir.
Oh, thanks, dude.
I appreciate it.
Thank you for donating 800 bucks.
So talk to me about the event business.
We got five minutes and I want to give you as much as I can.
Dude, I love that.
Okay.
Yeah.
Yeah.
A lot of times they are our right fit.
And we are closing, you know, people in that kind of 10 to 30K price point range.
Dude, I love it.
Actually, you said the hybrid DJ whatever.
That's like feature jargon.
Like I, as somebody who, well, I'm not past wedding age, sorry.
But like...
When you said luxury, wedding, entertainment, I mean, I'm a luxury buyer, right?
That struck a chord.
To be fair, though, the price sounded cheap for what I would imagine.
Because luxury, to me, denotes significantly more expensive.
Just a side note.
True, true.
I mean, honestly, for the ultra 1%, we're the downsell to the ultra 1%.
So there's still headroom for us to ascend in price.
Do you have a $100K option?
OK, can we do something right now?
Like right now, add $100,000 option.
Because if you're in the luxury space, you don't win on volume.
You win on volume of dollars, not volume of transactions.
And so if you're doing all the work and the positioning of being luxury, then we have to capitalize on.
The sole benefit of luxury is that you can have super sky, high prices.
And if done well, which I think you will It's a Veblen good meaning the more you raise the price for the right buyer, the more they want it, not the less they want it.
If everybody finds us, they're like man.
Your brand is like the five-star Four Seasons my pre-conversion.
Dude, I will bet you right now that you're like.
This is not a promise to anyone who's watching or listening.
But if I were to bet, I would bet that if you were to double or maybe even triple your prices, you will close at a higher percentage.
Because 10 to 30K doesn't sound luxury to me, man.
I wouldn't even believe it.
It's incongruent with the messaging.
I mean, the luxury, you know, 300K, 500K flowers.
That's what I'm saying.
And so I mean, if I'm you right my sales pitch, and do you have a VSL before you talk to these people?
I just made one.
Okay, great.
Pre-fall to our Zoom call.
Yes, I now have a, here's our stuff.
Are you running ads?
Only Google ads are for a seven X return on ad spend, but we're not doing anything on social yet.
Amazing.
Is it, is it a pure opt-in?
Yep.
Request a quote after they've dabbled on our site, pure opt-in, um, Okay, dude.
So let me, let me just, let me just, I'm going to cut for like, let me just let me, let me love you.
Okay.
So this is what this is what I would if I'm you, if I had to transport brains and like this, I have to take over the business tomorrow.
The opt-in would not be request for quote.
That's like the lowest converting thing that you can do.
All right.
Instead, I would have it be a questionnaire about the wedding. right so and it make it seem like it's like oh that way we can tell you the exact perfect type of you know entertainment experience for a luxury wedding that would match your style wedding blah blah blah blah right so they answer five six seven questions whatever then on the thank you page they either if they have a budget that's high enough they get shifted straight to the calendar where they can have the call um or if they're not then you just send them to pdf or something like that right uh so if they are qualified they go to the call okay now If at that point you have the booking, then you nurture them by sending them the VSL before the call.
And then you put a secret word in there that says, hey, would you rather us watch it together?
Would you rather watch it on your own?
All right.
Everybody's going to say, oh, I'd rather watch it on my own, which is great.
But now they committed to watching it, which is the point.
And if, for some reason, they forget to watch it, then you've already set the seed so that you're like oh, do you get a chance to watch the thing?
Which, if you put a secret word inside of it saying hey, by the way, just so we're prepared, tell us the headcount of your wedding, just text the person who texted you this back.
And so you should get numbers that are like 50 195 whatever, but then that way you know they actually watched it, right?
And so then, when you hop on the call, you reconfirm they watched it, and then the first however many minutes.
If they didn't, you say hey, no worries, I'm going to grab a coffee, go watch this video and then you'll pick back up, right.
Just as an easy way to make sure that every single person is pre-framed properly for the call.
Now the contents of that VSL.
I know you already filmed it, but the content of the VSL, the way I would think about it would be How basically I want to break frame here.
It's like, okay, so what do you think people remember the most about the wedding?
Right?
And again, I would look at statistics.
I'd look at surveys.
I would do whatever I could to try and have, like, the thing that people remember the most is this.
The thing that people spend the most on is this.
And so no one remembers where they had chicken or steak.
No one.
But what they do remember is how good of a time it was.
That's where memories are made.
And so we should be spending our money in proportion to the memorability, or basically the memory, contribution size of each dollar, right?
And so this would be the frame that I would enter the conversation with.
And so if they're spending $500,000 on flowers, no one remembers the flowers.
Everyone remember what the entertainment was.
It's really good, man.
That's the frame.
And then you can start selling 100,000, 150,000.
Dude, you're luxury.
Like we're luxury.
Let's go Luke's, right?
Let's make, let's feel it.
And just continue to be messaging wise, you know, more and more unique as, as we do it.
Yes.
And so I would again.
I mean I said, put a hundred K offer up there, but like a hundred K, I think, is probably where you is going to become your bread and butter.
Just being real.
Like, you need a $250,000.
Like dude, if you're luxury, luxury weddings, you've got a bridezilla and dad's paying and he's a hedge fund manager.
He doesn't give a fuck.
Damn, mind-blowing, brother.
Yeah, as a luxury consumer, like, let me tell you, they will spend.
They just want the best.
And right now, your prices actually, I honestly think are hurting you.
$10,000 for a wedding is like the napkins.
We get so many people that don't flinch, right?
Right.
What's your close rate?
Yeah.
What's your closure right now?
Close rate.
You know, we, we meet with 10, we probably close, I think like 20% out.
It's like about 20% close rate of booked calls.
Yeah.
Of book calls.
Okay.
Well, how many of those would you say you cancel?
Cause they're just not qualified.
They cancel themselves.
Our automation shows them our pricing in advance.
They'll set up a meeting, and then they'll cancel it.
It's like, oh, shit.
Yeah, that's the thing.
So what I started with, that's where we have the question flow rather than request an invoice.
It's like, no, take our perfect entertainment quiz, perfect match entertainment quiz.
They go through it, and then it automatically sorts them so they don't even see your account.
You don't have to waste your time with it.
Filter them out.
Yes.
Yes.
Yes.
What percentage of the calls that you take to you close?
Not of scheduled.
How many do we take that are actually, like, do you mean our show up rate?
Yeah.
Well, yeah.
Showed calls that you make an offer to.
Of the offered people, what percentage close?
Of the offered people, what percentage close?
Probably 25%.
About 25%.
Oh, so the vast majority don't cancel their call.
They don't.
We get a 90% show of the people that get on our calendar.
So the way that I framed it is what that needs to be reflected in that BSL.
It needs to be reinforced at the beginning of the call.
You should be anchoring around 250000, 500000 expenses uh, so that when you say your price, it'll seem like way better um, and i think that you start with 100k and you really do like go for the 100k and if you want um, so obviously you just got a bunch of books.
But the anchor upsell, which is the in the uh upsell uh, attraction mechanisms, the way to really really juice it, if you want to get nasty with it, is that you present the 100k offer.
All right, that's now your new offer.
Okay just, i don't want you to like wrap your head around that 100K is the offer, but your core offer right now, which is your 30K, right?
Let's make it $35K because that's the same thing anyways.
So make it 35K, but what you're going to do is you're going to look at the 100K and you're going to say of these things, what?
One thing is just really specific that most people don't particularly need, except for somebody who's a super baller, but everyone else is really happy with 9 out of these 10 things.
And so what you do is you have the 100K thing and then some people just say yeah, I want the best thing.
Done.
They don't even care anything.
They just say yes at 100.
If they say no, then you say, oh, you know what?
Well, do you care a lot about where the DJ was born?
I'm just giving it a stupid example.
But they're like, oh, no, I don't care about where the DJ was born.
And you're like, oh, well, we have this other thing that's $35,000.
Because some people really care about that.
But if you don't care about that, then this is $35,000.
And it gets you a lot of things that you wanted.
And they're like, oh, yeah.
Because when you do an anchor upsell properly, the first thing is you want to get the whales.
And you've got to commit to it.
You can't just toss it up and then be like oh, you don't want that, and then start selling the other thing.
You have to truly sell $100,000.
You've got to commit.
And they have to really consider it.
Otherwise, anchors don't work.
If they really consider it, then they're already starting to justify why it would be worth $100,000.
And then when you just say cool well, this thing's 90 similar and it's one third the price, then they're like oh done.
Yeah, yeah, yeah.
And so now, all of a sudden, everybody's buying your most expensive one, your current most expensive one, and maybe 10 or 20.
Buy your 100K.
And if I'm right, 30% are buying your 100K.
And just by doing that, we doubled...
Thank you, brother.
I know you spent some extra time on me, man.
You're good.
I want to help.
Happy birthday, man.
Congrats with everything.
Well, I appreciate you.
If I make you more money, you donate more books.
You help more people.
We save the world.
Everybody's happy.
Yeah, brother.
Thank you so much.
You bet, man.
All right.
Good luck.
All right.
That's it.
All right.
That was fun, right?
I know that was more than... Oh, we hit a milestone.
Okay.
3.28.
So we just hit a milestone.
Oh, geez.
All right.
Let's rock and roll.
Sweet.
Okay.
So I got a call.
Okay.
So who's hooking me up with a number?
Ed, are you sending me numbers?
We'll do it in a second.
Okay, I'll call one more, and then we're calling single book buyers.
All right?
Hold on.
So I'm going to call an 800 buyer who's coming in.
All right, Ed, text me another 800 buyer.
All right.
Hamza Solomon.
Okay.
So you got 800 books, and so I'm going to help you make more money.
Not a promise, of course.
Your results will vary.
Results are not typical.
Hamza.
Hamza.
We got five minutes, brother.
Talk to me.
You're the dentalist.
You're doing $9 million top line.
$3 million in profit, right?
That's right.
$9 million, $3 million bottom.
That's correct.
Happy birthday, brother.
Congratulations on the biggest and wildest book launch in the world.
I took the advice you gave to me last year in Vegas.
We were doing around, I think, a million and a half.
And then the advice it gave me was just to do more, more, more of the same.
And we ended up here at 9.4.
So you went from one and a half million to 9.4 million from some advice.
That sounds like it was a good return. yeah i remember i remember i remember i remember yeah yeah so that's that's anyway um so ever since then i've just i've been watching every single moment every little piece i could get from you but this moment here now is where i want to understand exactly how do we take it to the to dental market because we're hungry we're all locked in in the team yeah everyone motivated and got good momentum it's going to come down to stick i'm going to tell you right now it's going to come down to stick okay okay like you you figured out the first part which is why you you know you're just seven x or whatever the number is six x right you're six x in a year following the do more advice and you still need to keep doing that volume i want to be clear but the thing is is like really tremendously large businesses get really, really big 95% of the time because of one thing, which is that they have, well, not 95, 100% of the time they have one thing, which is a compounding vehicle.
So they have something that compounds onto itself.
And so virality, for example, is compounding, right?
And so brand itself is a compounding vehicle media, because people tell other people, who tell other people, who tell other people, and then that's how a brand compounds.
That's one way.
Now, given the nature of your business, you're not going to have a viral, I don't think, right?
You know, I don't think you're going to be like the I'll just leave it there.
Your B2B, a high ticket service.
That's not your game.
But the key is going to be, how do we make sure that dentists never leave?
That is now your mission.
Because if you did whatever 9 million in sales this year because you were at one and a half last year, right.
So you've pretty much done almost all that growth this year, right?
So the key is if over the next five years you did no more acquisition but every year you do 10 million a year in sales, Right.
It's just that next year, you're at 20.
And then the year after that, you're at 30.
And the year after that, you're at 40.
And your margin is disproportionately growing because you don't have a huge amount of OPEX.
That's the game we need to get to now.
That's your next level.
But how would you do that, Alex?
Because right now, I can see the pressure on the sales team.
Yeah.
Well, I don't think the answer is spend more right now.
The answer was spend more when you came.
That was the answer.
Right now, the answer is not spend more.
The answer right now is you have to keep the people you're selling.
You have to keep delivering on them.
You have to keep them happy.
You have to reduce churn.
Alex at what point do we do I know that it's a sign now to move into a different location and then aggressively scale locations and as a dental group like that's also something on my mind which I don't know wait is this out of four walls right now that you got the nine the nine million yeah oh badass no okay yeah we've got one more room available okay I heard heard heard no I think you're actually now that I understand that last piece yeah you're ready to open a second location using the same model you're good I'm glad we got there.
So we have 55 seconds to spare, but that's, yeah, sorry.
I misunderstood.
Yes, 100%, four walls.
You need to add another four walls.
I'd go across town so that you have as little crossover as possible with the ads.
And the thing that you have to be careful of is backfilling the talent.
Who's required to pop off that next one?
And with the sales team.
Just an advice there, Alex.
Like how do I get a solid sales team here to handle inquiries and make sure no show rate doesn't go through the roof?
Because that's what I'm Well dude you just got, So follow the lead nurture playbook that's coming in the mail, right?
Like literally follow that to a T, number one, before you do anything.
That's number one.
And then, from a closing perspective, one of the key parts and this is for everyone who's watching too is that The more I've studied sales, I feel like it's like the mid-wit meme.
I don't know if you've seen that.
It's like, you know, really, you know, just ask more times and, you know, don't bother them.
And then there's all these like tone and pacing and blah, blah, blah.
And then at the end, it's just like, just ask more times and don't bother people.
That's really what it comes down to.
And so basically we need to have a very straightforward script that anybody can learn.
And so it's.
How can we decrease the complexity of the sale, remove as many variables as possible so it's easier to onboard and train reps and grade them?
Because the more complexity it is, the longer it takes to train them.
The longer it takes to onboard them, then the harder it is to basically manage their performance.
When it's like you have five questions to ask and you ask them in this way and you ask them in this order, It makes it significantly easier for somebody who's not as skilled to still succeed.
And that makes a better business model, rather than have a business that requires exceptional salespeople to succeed.
Okay?
But in terms of how do you find salespeople, it's the same for every business.
You're going to have to recruit hard.
And you want to think about your acquisition channel for getting salespeople the same as you think about your acquisition channel for getting customers.
Same concept.
You're going to advertise.
You're going to have an offer.
You're going to work the leads.
You're going to interview, just like a sale.
Same, same.
It's just that that is now becoming.
The constraint of the business is that you need more salespeople so that you can open the next location, which then can double the business, or whatever.
Okay.
I got it.
Yeah.
Follow the best ethical prize that you've had.
TikTok what?
Layla just walked in.
No, I think that it's more that you want to demonstrate that you've done some level of personalization for the prospect that makes them want to get that value.
So it's less about bribing them like the term itself.
It's more like, what does someone like that really want?
It might be something that gets them out of pain, or something that absolutely guarantees that this is going to actually solve it for them.
But we want to show that.
Okay.
I appreciate you, man.
Congratulations on your success this year.
All right, you bet.
All right, bye.
All right, we have the great Layla.
The myth, the legend.
Actually, the legend is way better.
The legendary Layla.
The legendary Layla is in the house.
And so we're doing.
This is our special edition because we just hit No, we're just going to call single book buyers.
Yeah, all right.
We just hit the milestone.
Okay.
So we're calling single book buyers.
Okay, so do we have... Am I getting some...
Yeah, so they're texting too.
Oh, there we go.
Okay, great.
So Brandon Spry, you're watching.
We're calling.
We'll see, Brandon.
You just bought a book.
And so that was, we hit this milestone.
And so we're going.
Hello?
Brandon, we're on the live.
Hi, Brandon.
You bought a book.
You donated a book.
Thank you.
Oh, my God.
We appreciate you.
Yeah.
Oh, my God.
I was just watching the live.
Did you stop watching?
Seconds ago.
Seconds ago?
Oh, I lost you.
I lost you on The Dentist.
That's what did it.
Yeah.
That's just always one.
Really great to meet you, man.
Well, appreciate it.
How can we help?
We got a minute or two.
Let's do it.
How can we help?
Yeah, let's do it.
So I'm a closer.
I'm going to bore you with that, but I'm really trying to help.
I work for an offer right now, and their show rate is terrible.
And really great.
It's honestly the best offer I've ever worked for.
Well, you haven't worked for us.
Dude, I just had a group reach out to me.
I was just looking for a closer, and I was like, I don't really trust you.
That's actually correct.
Yeah.
Yeah, you know how it is.
Yeah, I do.
But, yeah, this offer is great.
They scale plumbers, and they're so good, and I just have so much conviction for their offer.
Yeah.
And our close rate is great.
But I mean, you obviously have closed way more than me and you know that if the close rate is too high there's a problem.
Yeah.
And part of that is our show rate is 20%.
And our close rate is insane.
So we get three calls a week, and we'll close two out of three.
We'll get five calls a week.
We'll close three out of five or four out of five.
You mean that actually pick up is what you're saying, not schedule?
Yes, exactly.
Yeah, a couple things.
There's a lot to work on, and I'm an amateur.
No, you're good, dude.
You're good.
So there's probably a handful of issues that are actually happening prior to.
So sometimes it's an uphill battle.
If you're like, dude, I'm calling the lead immediately.
I'm calling him 10 times within the first three days and I'm calling him twice in the first five minutes.
You're doing all the fundamentals, the basics.
If you're doing that stuff and you're still not seeing increases in show rates, then it's usually things that are happening prior to the scheduling.
So that means.
Exactly.
Right.
So basically there's not, there's insufficient friction likely in the funnel.
And so, as a result, it basically if you remove too much friction, then what it's happening is that, like it's so easy to book a call that you actually have fewer total shows.
And so your metrics.
Like it's kind of getting into the vanity metric scheme of like look, we got a hundred calls scheduled.
It's like, dude, it doesn't matter.
Like we only care who shows.
Right.
And so being willing to say well, we doubled our cost per booking, but our show rate because you're at 20, it's like our short run from 20 to 60.
So we tripled our show rate, but we doubled our costs, which is still a 50% increase.
Right.
Yeah.
Okay.
So I would look at the application.
Number one I would also look at like so is it, is it just straight?
Is it just straight to booking or how's the?
I don't, I can't see the funnel, but like?
Is that the like?
How's it working?
No, I can't see it.
I mean, the funnel's changed too much in the last couple months.
So as an, at the exact moment, the funnel is for an offer or promotion we're running.
And then it's also just like, Hey, if you want to scale up, book a call.
And then it's very basic info name email, how many people are working in your company, what's your revenue, and then it just goes straight to hey, don't miss your call.
And it's basically a 10-second video of the owner going, hey, this changed a lot.
Oh, and that's the VSL?
No, no, no.
No, you need like a five or seven minute VSL.
So the proof checklist, which is, tell your owner to go buy that, but donate some books by the end of the day.
But the proof checklist basically help you script out the VSL because you have to right now, like the symptoms you're expressing are things that are.
I mean, all of this is in the sales system.
So you've got the lead nurture process and you've got the proof checklist.
Both of those things are the things that are missing, which is why you're having so few show rates or the show rates so low.
The fact that you're closing is great, but I would bet you that if you put in that basically more proof on the funnel and the VSL itself, which typically the way it's going to be is going to have proof promise plan right at the beginning of the VSL.
How do you know we're good?
What's the promise?
What's the plan of how we're going to help you do it?
And then what's proof that I know that you're legit?
And then we walk through the four-step belief breaking, which is like okay, what are the four things that people struggle with or why they object?
So it's like belief one, two, three, four.
And then We order this and you'll be able to watch this live stream later.
So I'll just talk fast.
So it's what they believe, why they're wrong, what's right, and then proof.
And then that stack of that four steps, you do four times.
So it's basically 16 pieces to that VSL.
And then you CTA at the end, whatever the next step is, which is like, hey, text us back this thing.
And then when that person texts you right, then what we want to do is personalize the, the roadmap that we're going to show them, so that they're like oh, they actually did some work for me ahead of time, right?
It's just like, i mean just like plumbing.
It's like oh, we actually.
You know, i looked, i pulled up google maps and it looks like, you know, your home was built in 1971.
They were usually using these types of pipes at that point.
Um, and so i'm going to bring the stuff that's actually going to be able to fix this.
I might be able to do this even faster for you.
They're like oh wow, that was impressive.
So like now, the question of you not showing up, or like i'm using a home services example, but like the question like vanishes, right?
So like, oh wow, they like really understand my business.
And so I would, if I were you, the salesman, we have to install those two playbooks.
But in addition to that I would, if I'm you, I would basically do little mini AI research, Zapier or makecom automation whatever to get a full breakdown of that business, the reviews they have, what people say.
You know some of the employees at the business like imagine, like hey.
So I know Tom and Gerald work for you.
Do you have any issues?
They're like, holy shit.
It's like you want to blow them away, but with automation and AI now you can do that really really well.
All right, I got to call the next person.
You got to go.
No worries.
Thanks for calling.
All right, man.
Nice to meet you.
Nice to meet you, too.
Appreciate you.
Yeah, cheers.
Yeah, bye-bye.
All right, bye.
Tick-tock.
Tick-tock.
I know, I know.
I get carried away.
You know what I'm saying?
You got to call these buyers.
Yeah, my bad.
I have some special numbers that I've been given as well.
You want to tell me what it is?
Come on, Ed, I need that special number.
I'll call Santiago first, and then we'll call this special number.
Okay, Santiago Huerta.
What if we prank call them instead?
I don't even know what that means.
Like, wouldn't it be funny to be prank called by yourself?
What?
Yeah.
You didn't do that in, like, high school?
No, I didn't.
I didn't.
So lame.
Ooh, tough one, Santiago.
Why don't you leave a voice memo?
Well, it's gone now.
That's so rude.
He doesn't know.
Leave a voicemail.
The opportunity of a lifetime.
She passed him by.
Okay, well, I'll leave a voicemail.
Fine, you leave a voicemail.
Hello?
Nathan?
Yeah.
What's up, dude?
You're on Hermosy Hotline.
What's up?
How's it going?
It's going good.
All right.
Rock and roll.
We have like two minutes because I'm calling people who bought books.
So we're doing it right now.
How can we help?
Right now, I am a sales manager for... Oh, that's crazy.
I'm a sales manager for a proactive maintenance company.
We are launching a new software with sensor capabilities and an AI platform.
And, yeah, just was buying the book to see how we can enhance that above all your other books.
And yeah, just trying to sell some stuff 60 seconds to ask a question nathan yeah, that's pretty much it.
Well, i mean, i can just say thank you yeah yeah honestly yeah, this is a.
It's a crazy honor.
I'm like a huge fan of yours, dude and um yeah, just love your stuff.
Well, i'm a huge fan of yours for uh, for putting the work.
Man, chopping wood.
Yeah, we appreciate you.
Thanks for supporting and buying a book.
Yeah, You bet, man.
All right, well, hey, have a good Monday.
Thanks.
All right, later, man.
All right, bye.
I always, like, wave at the phone.
Oh, that's my own thing.
You old man.
Old man mosey.
Okay, do you have a special number?
I'm waiting on a couple of them, so let's go.
All right, we'll go with Alex.
Oh, there's not enough room in this live stream for more than one of us.
Not enough room in this live stream.
Do not hang up.
Oh, you want to leave that?
Okay.
Layla's going to prank call.
Can you imagine this?
Dude, do you guys remember when you used to do Hot or Not?
You remember that?
Dude, what did you do growing up?
To be fair, I went to all-guy school, so Hot or Not was not really a thing.
This is Alex Miller with Lux Denver.
Sorry I missed your call.
Feel free to shoot me a text, and I will get back to you as soon as possible.
Tough, tough, Alex.
But this is Layla and Alex Hermozy.
What's up?
Saying hi.
Hermozy hotline, but you missed the call.
So I said we have to leave you a voicemail.
I feel like this is worse than not getting a call.
I feel like getting a voicemail, it's worse than just not getting a call.
I don't think so.
God, it's terrifying.
Well, Alex, thank you for grabbing a book.
And we wish you all of the fortune that comes from everything in this context.
Thanks for supporting.
Yeah, appreciate you.
All right.
Okay.
How awkward was that?
I don't think that was that awkward.
I don't think that was awkward at all.
I thought that was friendly.
All right, do we have another one?
I don't know.
It's taking this number so long.
All right, fine.
All right, well, I'm going to call the next one.
I'm going to call this one.
Yeah.
All right.
We don't even know who it is.
Carlos.
Hi, this is Carlos Rodriguez.
Please leave your name and address.
Wow.
Thanks.
What should we say?
Leave him something inspiring.
Something inspiring.
Leave no doubt.
Be one of zero.
This was from Rosie Hotline and we missed you because you just grabbed a book and you're probably on the live stream and I don't know.
You missed it, but we love you, and we appreciate you supporting.
You love him?
Well, I was like, calm down.
Jeez.
Jake.
Come on.
Get out of here.
No, no, no.
One second.
Sorry.
What?
Oh, shit.
Oh, shit.
I didn't mean to be sudden.
Dude, he's saved by the bell, dude.
My finger was hovering over that hang-up.
All right, dude, how can we help, man?
Okay, so who, what, when, or why?
I'm Carlos Rodriguez, Stanford PhD research student.
What do we do?
I make medicine, so I'm working on creating new treatments for leukemia, trying to get rid of chemotherapy and radiation to help treat people with blood cancer.
Cool.
The problem that I'm having... is that we're having a hard time getting funding, right?
Recent budget cuts, a lot of funding is going missing.
It's getting harder for people to get funding.
We just recently submitted one thing which I think has a pretty high probability of getting us 100K 200K over the next year or two, which isn't really enough to cover the three staff that we have.
Looking to you seeing if we can come up with more creative ways of getting this research funded, because we have some really exciting results that we can do bone marrow transplants without chemotherapy or radiation in mice.
But we need to accelerate this.
We need money.
How much?
I'm thinking 2 million would get us to the finish line in monkey studies by the end of this year, possibly middle of next year.
Got it.
So how big is the average grants?
Do you just normally get one grant or multiple grants?
We normally apply to three or four grants.
On the high end, they can be $10 million.
You get that once every decade.
Or the more sustainable version is one grant every year or two.
And that keeps the lab running and helps pay for the staff.
Yeah, heard.
So my thinking process is that this is, I mean, believe it or not, this works the exact same way as closing a deal.
You know what I mean?
Yeah.
Um, and so I think to me I would hear this, and I don't know, lately you can jump in, but like, insufficient volume of like okay, we're applying to three or four.
It's like, how do we apply to like 300?
Um, like I try to solve that question.
Like what would it take to guarantee that this doesn't fail?
Um, and I just, I do that.
I know that sounds incredibly violent, but hopefully this launch was like a little, a little example that I try to walk that talk.
Like I just like, I just like, how can we max maximize the likelihood of success?
Right, and there's only so much that you can write or rewrite yourself.
There's all these AI detection tools.
So you have this body of work that you've written.
You want to use AI to say hey, take some of the points that I've already written and help adapt it to this thing.
But then you don't want it to get flagged by, I don't know, an AI checker on the other side.
Okay.
But I mean, you say you only apply to three or four.
Could you do like 30 or 40?
Because the alternative is that you lose the research, right?
Well, the alternative is you lose the research, right?
Is that it stops.
Right.
So to me, it's like life or death.
Right.
It's existential.
Right.
So to me, it's like, all right, well then like, what, like again, what would it take?
Yeah.
Like, yeah, we pull out all the stops.
If it's like this or die, then it's this.
Right.
Well, I guess we don't, we have maybe a year of funding left, maybe less.
So yeah, it's do or die now.
Right.
I guess shifting, shifting everybody's focus from the research that we do.
You know, we have a body of research and results.
But it's going to go to waste unless you get the grant.
It's going to go to waste unless you get the grant.
So like the constraint of the system is cashflow.
And the way to solve that is through volume of outreach in order to volume of applications, literally to get grants.
Are there other, perhaps creative strategies?
I don't know crowdsourcing, funding for research that might be able to?
There totally is.
I would just say I always operate from find the highest likelihood path and then make it unreasonable that we wouldn't succeed by doing so much volume on the highest likelihood path.
So let me ask this differently.
If you were to do 30 grant applications, what do you think the likelihood if all 30 were good that you'd get the funding you need?
I'd say pretty good.
All right.
Well, to me, it's like, I don't even have another question.
Like, to me, it's like... It's just the time it would take to... Yeah.
The time it would take to figure out a different strategy, it's just the same as a business.
It's like, all right, we want to figure out a new funnel right now.
It's like, no, we want to just see, ruthlessly pursue making the old one work.
Okay.
That's it, man.
It's just ruthless.
Well, if it's like, if it's like, Oh, the team, it's like, well, we can't stop the research.
It's like, well, the research is going to stop no matter what, unless this gets solved.
Right.
So like, that's that.
But all right, dude, I appreciate you.
Thank you for grabbing a book.
Yeah.
And also just to respect what you're doing.
Yeah.
Respect what you're doing, man.
Thanks for saving lives.
All right.
All right.
Wow, so discreet.
All right, we're doing.
So, all right, Santiago.
Santiago Ramirez.
I don't know.
Tyler Mars.
That just popped up.
All right, Tyler Mars.
It's you.
You're up.
Tyler, you didn't read the caller.
All right, go for it.
I got one.
I got one.
Okay.
These are hot, hot dials.
The weather is hot.
What, what?
I just decided to call.
Oh, well, there you go.
There's no overhead mic.
You're good.
Or overhead thing.
Hello?
Cameron.
Cameron!
What's up, man?
How do you know who this is?
Oh, I'd say we've known each other since we were probably three or four.
Cameron, what's up, dude?
Hey, Cameron.
What's up, man?
You ass.
Okay.
So, well, you're on our Mosey Hotline.
How's the physical?
Well, how's your new baby, man?
Great.
Oh, good.
Yep.
Good.
Yep.
He's doing great, man.
Having two girls is wild, right?
All right.
Alex knows what that's like.
Having two girls?
Well, you know, anyways.
It was before or later.
Yeah.
We're running on fumes here, Cameron, okay?
Okay, talk to me.
I mean, I've got to be riding on straight caffeine at this point.
Oh, yeah.
I don't even drink caffeine.
Well, I just downed a whole.
Anyways, so tell me about the business, man.
What can I do?
So physical therapy.
You guys are online.
Tell me what you're doing right now.
So, yeah, we had started as online.
We moved into two sublease brick-and-mortar spaces.
Okay.
I've been doing concierge mobile stuff.
Concierge mobile had like a good margin but it just was really hard to grow with that because just travel time and everything.
So i just prioritize the brick and mortar yeah um, when my wife lindsey, she's been crushing it, yeah um.
Where we kind of hit a snag was we had we made a hire last year in september, hired a pt okay, started off okay, and then just when lindsey came out from maternity leave we found out our pt just like tanked so we just separated with our pt this past week, got it um Yeah.
Um, but now we've been building back up.
So we're getting back to where we were, um, with revenue.
Okay.
And then I'm going to, I'm going to step in while we, while we're looking to bring in two PTs.
Okay.
And this is brick and mortar, right?
Yeah.
Yeah.
I got it.
Okay.
So what are you doing for Legion?
Uh, so we do, uh, meta ads.
So Facebook, Instagram ads.
Okay.
Um, I think about 60 of our lead generation is word of mouth, either through our patient base or Yeah.
Yeah.
Heard.
So, but 40% comes from ads.
So I mean right now the limiter to grow like how, how much more, how many more patients can you take before you're at full capacity at the location?
That is.
The problem is that we have these two subleases that just don't don't really allow for us to grow.
And so, like it's been kind of stuck in this cash cashflow problem where it's like I'm not able to generate enough to move out of this.
So I wonder if you have a pricing issue.
Yeah, so we increased our price four times over the past year and a half.
Love this for us.
And so our, yeah, our, so our single visit rate is $279.
So, and then we offer most of our, we try to not sell one-offs.
So we do packages.
Yeah.
We have two different ones that we sell.
Okay.
What's the price point?
Yeah.
It's $2.39 a visit.
Sorry, $2.19 a visit, and the other one's $2.39.
And you're selling them as bundles, though.
You're selling them as solutions, right?
It's a plan.
I mean, we're not marketing it that way.
We market it as the plan of care, but I mean, yes.
Yeah, so they come in and you're like it's going to take 12 sessions, so it's going to be 2400 or whatever, right?
Yep.
Okay, got it.
Do you have care credit?
We do not.
I would set that up.
We do have a financing option.
I just haven't been...
Okay.
Well, I mean, if you do, typically you'll get a 30 lift in revenue.
When you have like a good financing partner, that happens kind of across the board, especially if you're in higher ticket stuff like yours is.
And yours is something that there's plenty of lending partners that do stuff for health.
You know what I mean?
Since you're in a, you are, you know, a doctor.
So like if you have the option, which you do, I would use it.
Um, and if you're not, if you're like, if no one's even needing it, then to me you still probably have some room to increase price, because if you're like, you're struggling with cashflow, which I'm not entirely like.
So you've got these.
You have multiple locations right now that are subleased.
Yeah.
So uh, because Lindsay's in pelvic health, that niche, so we're, we're.
The two places we sublease are multi-provider practice areas.
So it's birth specialty workers.
Yeah.
Um, so that's where we get like a shit ton of our referrals from.
And, uh, um, Why not specialize in that?
What was that?
Why not specialize in that?
Because I feel like it's got to be.
So the only reason I'm even going back into treat is just to like bump our cash flow up a little.
Okay.
So you got to do what you got to do.
Okay.
Right.
Yeah.
It's not like what I want to do.
Okay.
But yeah, it's just so we can get somebody, so I can get a little bit of cash, so I can bring someone back in.
Okay.
Yeah.
We were just like getting crushed by the...
Lack of production by our PT and the overhead was killing us.
Okay.
So basically, usually to drive more cashflow, but it's the ultimate escape path, like waiting until these subleases go out, or like what?
I mean, I'm not locked into them at the end of this month.
I'm technically out of my, like they go to month to month.
So I can leave whenever.
Okay.
Well that sounds nice, but you said she's doing well online, right?
She, I mean, so I would say the vast majority of the demand is for in person.
Okay, good to know.
All right.
Even from like your Instagram stuff?
Yeah, I mean, we haven't been pushing the online stuff.
I can, I definitely can.
You said she's in pelvic help, like pelvic floor therapist?
Yep, yeah, she's a pelvic floor PT.
Yeah, that's why it's in person.
It's a little tough on one.
Yeah, okay, heard.
Got it.
So fundamentally, we just need to make more money.
And the way to do that is that we have to get more people in, add financing, raise prices.
Do you have any kind of VSL that people watch prior to coming in?
No, but one of the guys in the mastermind I'm in sent me his nurture sequence.
It's like a clinic tour and welcome service. and then build it into ours.
Yeah.
Well, right now, you're selling 2K plus packages, and you're doing it without a VSL and without financing, which means that you probably still have room to go up price-wise.
Yeah, and Lindsay's close rate's 95%.
Yeah, right.
So you've got to like people are coming in for that are in screaming hot pain, from what I understand.
And they just had like a traumatic event or they're about to.
You know, I would, I would like, I would raise the price, man.
If cash, if cash is like, if you're closing 95 and you don't even have like all the sales stuff in place for like the right sales motion, then you probably have at least a double in that.
So yesterday you were doing one of these calls and like, I forget who you were talking to, but you said something that was like really intriguing to me, and it was a A little bit different from the model.
The guy was, like, doing SaaS stuff.
Yeah.
You know, one thing that he talked about was that we had like a you know, a premier program up front.
And it was, like, a really short, like, eight-week something.
Yeah.
And then it was like because, like right now, for me our biggest problem is I don't think we have or not our biggest, but eight big problems we don't have like strong monthly recurring.
Uh-huh.
And so I think it would be interesting if like, I did something similar to what you were talking about, that guy where I have like a premier package for like somebody who's.
That's the decoy offer.
That's the decoy offer in Money Model.
Like, you know, $1,500 a day a month.
Yeah, that's the decoy offer.
That's what it is.
So they come in, you say, hey, this thing's $6,000.
Or if you just become a member of our, you know, Pelvic Platinum Club, Platinum Pelvic.
Who doesn't want a platinum pelvis?
I have...
Right?
So then we'll give you this $6,000 gift for free if you just join our club, right?
Obviously not club, but you know what I'm saying, right?
Like the membership.
So that's like, so either or is fine.
Like if you want, you don't want to do any continuity, no big deal.
You can just pay $6,000 today and we'll take care of you.
Or we'll just give it to you as free when you join.
The goodwill on that offer is crazy.
And I mean it crushes.
It goes like and the way that you do this for everyone who's watching this, by the way is you can balance how much cash you get up front by the price discrepancy.
So I go over the metrics inside the book.
But basically there's a price premium of 30 because we ran this test.
People are willing to pay the.
Basically when you're at parity, meaning 50 of people will go into continuity and 50 of people just buy.
The one-time thing is when the one-time thing is priced at 30 higher than the recurring.
So let's say it's two months is the duration of your thing and your membership is, let's say, 200 a month.
So $400 is the membership price for eight weeks.
And if I sold an eight week thing and I sold it at 550, I'd have the same number of people who take 550 as 400.
So that's the 50-50 split and you'll have more front loaded cash.
If you want more people in a membership, then you just basically keep jumping it by 10 each until eventually no one takes the front end thing and everyone goes into continuity.
That's the idea.
But the goodwill on that offer smokes.
It's great.
People love it.
And then you can combine that with the wave fee offer which is in the continuity section and just say like hey, if you cancel before this period, you got to pay that.
And that's the way we do it.
Love it.
Cool?
Yeah.
Rock and roll, dude.
Appreciate you.
Congratulations on the kiddos.
Thanks so much.
And congratulations to the both of you.
This is monumental fee.
So Cam and I went to, for anybody who's watching, we went to, where did we go?
We went to middle school, middle school together, but we were neighbors.
And so from Baltimore, you can hear the Baltimore accent.
You know, I've been told that several times and I still to this day, I'm like.
Dude, you have like a deeper Southern draw than the last time I talked to you.
Maybe.
Yes.
Maybe.
Okay.
Well, dude, I got to hop on these other calls, but I appreciate you, man.
Of course.
Thanks so much.
All right.
See ya.
All right, Hermosi Hotline.
Next up.
We're going oh shoot, we're about to hit our next.
No no no, we're good, we're good okay.
Well, we have our next milestone that's at 3.3, by the way, guys, so, which I'll read.
So yesterday, I went over 15 mechanisms inside the Money Models books.
That was the whole presentation of the Money Models system.
But inside the Lost Chapters, which is that guy which everyone who showed up live on the first day.
Are you displaying it?
Thank you.
There you go.
So everybody who showed up live got a free digital copy of this.
This will be for sale after the event.
So anyways, that was just my thank you for everybody who showed up live for the actual launch.
But inside of here I have some of the other mechanisms that I cut out because they're like, maybe too niche or too advanced.
And so we'll do a little reading when we hit 3.3.
All right.
So just look out for that.
We got special stuff.
Yeah.
We got some special, we got some special goodies.
Okay.
So who do we call next?
Who do we call next?
Do you like, what name do you like?
Okay.
So we just got a, let's get a hot one.
Okay.
Joseph fit for life Academy just came in.
All right.
800 bucks.
No, this is 800.
Okay.
I thought we did.
Hey, that was a speedy Gonzalez on that one, man.
All right.
Well, Joseph fit for life Academy, 600 K revenue, 300 K profit.
Shoot.
Talk to me.
Got five minutes.
Thanks, man.
I appreciate it.
Happy birthday.
For the 1,000th time.
Anyways, man.
No, dude, I'll take it.
I'll take 1,000 birthdays.
I'm a young entrepreneur.
I've been in the whole business game probably for like a year and a half now.
I've been growing my socials for about five years.
Cool.
We do online health and fitness coaching, primarily weight loss.
We focus on a slightly older population, probably 40 to 60 people who have been struggling with weight loss for the majority of their life, pretty much.
Okay.
And where was I going with this?
The main goal right now is to be able to double the business over the next six months.
Sure, okay.
I think the simplest strategy is to get from we're doing 12 to 15 new clients at the moment at a 3800 price point for six months.
It would be to double the amount of clients that we're getting per month.
Okay.
And using your principle of just doing more of what's already working until we get to a million.
Love this for us.
Our general funnel is free lead magnet, which is an e-book on the front end on social media.
Okay.
100% organic.
We don't do any paid.
Okay.
Backup. and then they book sales calls.
So the DM Center is setting about 10 to 15 calls per week at the moment and we're getting about 200 new leads per week.
My thought process to double leads would be I can't do double the content because I already create a good amount of content.
I would love to be able to start running some paid ads, simply because we get a lot of unqualified leads from overseas India et cetera that can't afford our service.
Well, how much content do you make right now?
Pretty much daily across all platforms and then one long podcast and one long YouTube per week.
Per week?
Okay.
I could double down and I do want to.
It's bandwidth at the moment.
Okay, so this is what I'm... So, go ahead.
We're going to say the same thing.
Actually, I don't know if we will.
I don't know if we're going to say the same thing.
So, instead of doing twice the volume, what I'm going to recommend is that you spend twice as much time on each piece of content.
I would say I feel like I have the content dialed in pretty well.
Like that's what I would say I'm most skilled at by far.
We have close to 400K followers on Instagram and we probably get, on average, about 50 to 60000 views per video.
How much time do you put in each week to make content?
Probably between 10 to 15 hours of my week goes towards content creation.
And that would just be scripting recording.
We have an editing team that does all of the editing and posting for us.
You want to just post twice a day instead of once a day?
I mean, I'm thinking like how do we deconstrain him in the content creation process and then do double the content with half the time?
Most of it comes from doing research of seeing what sort of formats are doing right now.
So you do a lot of that research?
I do 100% of that.
I don't know the last time, I don't even scroll content.
Yeah, so that's something that you can for sure get.
You can literally automate that task.
Now yeah, i think honestly.
I think a lot of people get really caught up in the content creation process and think like, especially because it's you and it's a personal brand.
Often it's like, who else can do this?
But me and you have a system and it's just a matter of being able to write it down, explain it to somebody else what your system is, and now, with ai, it's easier than ever so that they can do those pieces for you.
Because, i mean, you're gonna say better quality of content, correct?
It's like if you want better quality, you essentially you're to get better quality.
You have to put in more time, but you're already putting in a decent amount of time, and so the first thing that you probably want to do is make sure that you're not spending so much time on content.
So how can you cut in half the time you spend?
I was spending a lot of time scripting mine and then i just stopped because i was like i just can't even make content if this is what it is, because i have to run the business.
And then, what do you know?
It's actually doing better now that i have other people helping, do it Gotcha.
And so I think that that's probably the biggest unlock for you is getting that off your plate.
And honestly, we know a lot of the biggest content creators and they do not do their own scripting.
Gotcha.
Or research.
I would also say it's what I enjoy the most.
Like I enjoy creating content.
That's how I started.
So I enjoy that aspect of it.
And what you're saying makes perfect sense.
And one thing I have been in the question I originally asked.
One of my big bottlenecks is that we've gotten to the point where We have about five to six sales calls on the calendar probably three or four sales calls on the calendar every day, and it's a great problem to have, but I take all of those.
So I know I need to delegate that and get a salesperson in place.
My thought process with doubling the leads sooner than later would be because I heard Alex talk about this on a podcast recently that it's a pretty simple unlock to start running some ads just to get more leads low to the lead magnet that's already working.
So my thought process is just like start running some DM ads and just get a second DM setter, double lead flow, get one or two sales closers and then that be the simple at least in my perspective the most linear path to 25 clients a month.
Do you when you're running a DM flow right now is the at the end of every reel.
Are you saying like DM, PDF or DM?
Every single video and stories daily.
I feel like that also overwhelms the audience.
Well, I'll say this.
I don't know if it completely overwhelms the audience, because a lot of the reels are going to new people.
So they never seen you before.
Also, are you posting like many, many times a day on trial reels?
No.
Okay.
So right now trial reels are a hundred percent guaranteed new audience.
So what I would do is look at your like sort by, you know, best reels of last 12 months.
Right.
And then you're going to get, call it, you know, your top 20 or top 30 of all time.
And I would post all 30 of those every month.
You can even post like two of those a day in addition to your existing post and post those straight to trial reels.
Only new people see them.
And then it's still like honestly, if you did nothing else from what we're talking about right now, just do that.
And you'll probably get like you'll get a you'll get a noticeable boost.
And as long as they let you do it, I would just be I would be milking the hell out of that.
That makes perfect sense.
Cool.
I want, like, real talk, I want to figure out how to make the content better.
Like, just being real.
Because, like I think that when you start running ads, one of the issues you're going to have if you go straight to DM is that, like they're not going to be nearly as warm as the people who are doing it now.
Even if it's retargeting based to people that have engaged with my content?
Well, if it's retargeting, okay.
But if it's retargeting, it's not going to be the end.
The number size is not going to be high.
You know what I'm saying?
Okay, cool.
I would do aggressive volume on the trial rails as thing one.
And I, me personally, I would see how can I spend more time on the content?
Um, and that means that how do I, how do I eliminate all the other stuff that are lower leverage on the content.
So I can still maybe spend your same 15 hours or 20 hours, but on the higher leverage work, so that you can still make it better.
Cause that's, that's the long.
Long term is that you just have to keep growing the brand, because the yeah cause the ads is just going to reach further into the base.
You have into slightly colder people unless you have a true cold conversion mechanism, which right now you don't.
And to me, the risk of trying to figure that out right now, it wouldn't be my first bet.
Okay.
Okay, pretty strong brand socials are probably growing around 6 to 8k per month in terms of new followers.
And at what point would you say, turn on the ad, switch where it's like, have that supplement the organic concept.
I just what do you think?
Not while you're selling?
Well, not while you're selling.
Yeah.
I just look at the thing is it's like hard for me which is like I prefer, if you can, to hire ahead so that you don't have to turn down.
Cause what always happens is people turn up the lead flow and then they're like well, I can't take any more calls, or or you say I am going to take those calls, and then you drop the ball on your content.
And so I'm just looking like let's create that excess capacity so that when you get more lead flow, you have something to catch it.
Yeah.
Yeah.
And in the process at the moment, I'm in the process of hiring two sales closers.
So this all makes sense.
Okay.
Rock and roll.
Thank you for donating books, man.
Appreciate you.
Of course.
Thank you.
All right.
Oh, my gosh.
How many copies are we away?
We're very close to 3.3.
I think the team has a present if we hit it.
Oh, really?
Well, let's do a...
For anyone who's tuning in right now, we're calling people who are buying books and donating books.
And so that's what we're doing.
Okay.
Randomly.
Randomly.
Yes.
So who's coming in?
I have so many notifications.
Okay.
Who we got?
Who we got?
Who we got?
Who we got?
Let's do...
What's this?
This is, this, okay.
Oh, oh shit.
Okay, wow.
We just hit 3.3.
Okay, so we hit 3.3 million.
Yay.
Huzzah.
Amazing.
Yay.
So now I'm going to read an excerpt from the $100 Lost Chapters.
And when we hit 3.35, I'll be randomly selecting people who donate 200 books.
So as soon as we hit 3.35, I'll be calling immediate.
I'm just shifting the list of people that we're calling based on who donated books.
And I'll be signing a personal copy of 100 Money Models for 10 of you guys.
So at 3.35, stay tuned for that.
We're going to be signing books now.
Oh, we're signing them now?
Yeah.
Oh, good.
Okay, here we go.
So we're signing books now.
There we go.
We got it.
Let's rock and roll.
Okay.
So... Shit.
Oops.
It's okay.
It's a live stream.
It's a live... Hey, this is real.
It's a live stream.
All right.
So I'll sign this guy.
He's real.
Oh.
Well, they got a blue one.
This is a special edition blue one.
Well, whoever gets the blue one, you should kiss it or something.
What the... Just unhinged.
A and L. This is what they cut out of my YouTube videos.
Okay.
That's that one.
Okay.
Why don't you call somebody else?
I'll sign.
Okay.
What if I call anything of you?
Oh, God.
Well, you have a lovely singing voice.
When we're at hotels and I call the front desk, they're like, oh, Mr. Ormosi.
I'm like, Jesus.
It's Mrs. It's Mrs. Two.
All right.
Appreciate you guys.
3.3.
Yeah.
Thank you guys.
You guys are awesome.
Honestly, I'm excited because then I know that over the next 12 months, so many entrepreneurs are going to get bucks.
And it's like, it's the coolest thing.
I actually got to wait because we have a surprise for you once you do this.
I'm not going to call you.
You can't call one?
You're just going to have to.
Just call one.
Do like a 60 second one.
60 second one.
Do a 60 second one.
They want a 60 second one.
I want a 60 second one.
Oh, Layla signed two.
That's the request.
Also somebody, I saw somebody asking the chat, uh, lost chapters comes Tuesday morning.
So that's tomorrow morning.
It's via email.
It's digital.
Um, and basically anybody who gets a book, it's the digital stuff faster.
All right.
Um, but yeah, so you signed one.
That was so kind of you.
All right.
Just on here.
Just absolutely insane.
Okay.
This is what I deal with.
Just such a simple request.
I was like, just call, just call somebody.
You know, she's like, I don't, she's like, I don't care.
I don't need you.
You need to sign them faster so that we can get back.
Well, you know, normally I have, you know, I have an assist.
And then maybe we can get in like the most recent person who purchases to call.
Could we do that actually?
All right.
Hold on.
You guys text me the number for the person who called.
Can we get the person who just bought at the 3.3?
All right.
Somebody just text me the number.
Yeah, so we have this feed on our phones of people who are grabbing books.
The book looks super thin.
Oh man, you do not know how my stuff works, do you?
First off, a book like this.
If I were to cut it in half, it'd be twice as thick, which is what most books are.
I also put pictures in there to make sure that you can understand it.
And the thing about a concept is that a concept, when described well, should be as short as humanly possible and as long as humanly possible.
We're not in an age of more information equals better.
So if this was a thousand pages, would you feel better?
Of course not.
If I were to pull your tooth out and it took an hour rather than five minutes, you'd rather take five minutes.
So it's about what's contained inside.
Yes, why do we have...
Oh, what's this?
What do we have going on here?
I don't know.
It's somebody's birthday.
Oh, God.
Yes.
The things I deal with.
All right.
Listen, we don't get to hang out on your birthday.
And so I wanted to make sure.
We're hanging out.
We're talking business.
This is all I want to do on my birthday.
Guys, are you going to sing?
I'm not singing on live air.
Happy birthday to you.
There we go.
Happy birthday to you.
Oh God.
Make a wish.
Oh, make a wish.
Oh, okay.
Uh, I hope all you guys grow your businesses.
Um, you can't say the wish.
Otherwise it doesn't come true.
If only I believed in these things.
Um, So, okay, I won't wish for you guys to grow all your businesses and accomplish all your dreams.
That was disgusting.
That was disgusting.
That was the wettest candle blow I've ever seen in my life.
Nobody eats this.
Yeah, I feel bad.
There's like literally spittle.
Yeah, that's on me.
That's on me.
I'll take that.
I take that one.
That's on me.
Okay.
All right, who are we calling?
Yeah, who are we calling?
Oh, we've got to read the lost chapters.
Oh, yeah, you're right.
Okay, lost chapters coming up.
Okay, I'm going to be listening.
Can we put a poll in the chat real quick?
I want to see which one they want to, which, I'm going to read a couple names.
Just put one, two, three, or four.
I'm going to say four.
I'm going to say four different chapters from the lost chapters.
Also for the gentleman who was like, that's not very thick.
That's what she said.
You think I'm unhidden.
I'll be back.
Layla will be back.
Okay.
So I'm going to read the table of contents.
I'm going to pick four.
I'm going to pick four different chapters.
Let's go... Gosh, there's so many mechanisms I have in here.
Okay.
Free pick your price.
That's an attraction offer.
Pick your price.
That's number one.
Number two is going to be discount plus one-time fee.
That's number two.
Number three is going to be freemium.
Three is freemium.
And then number four is...
Let's see here.
Let's do lifetime upgrades.
That's number four.
So which of these do we want to do?
One, two, three, or four?
You guys can vote in Le Chat, which is French for chat, by the way, Le Chat.
You guys can write that one down if you want.
My feed just cut out, so I think that we're still live, correct?
Just the TV died?
Okay, got it, it's back.
Okay, it looks like we've got pick your price.
Number one, yes, is winning.
Pick your price is leading the way.
You guys are casting votes.
I'll stop it at 1,000 votes and then I'm gonna go.
So we got 700 votes.
We got 800, 750 votes.
All right, cool.
It looks like pick your price is gonna be the winner here.
Okay, so we're going with pick your price.
All right.
I'm going to read the story time.
Story time with Alex.
Okay.
Pick your prices on page 97.
All right.
You guys rock, by the way.
Okay.
So this is an attraction offer.
Okay, Pick Your Price.
So this is the visual for it, by the way, which looks nice and cool.
I don't know if they can zoom in at all, but that's the visual for the chapter for Pick Your Price.
This is in the Lost Chapters book, by the way, which is free because I like you guys.
I'm sorry, it's free for the people who showed up live.
Sorry, it's $29, which we'll make available for other people.
But everybody who showed up live will get one of these bad boys.
All right, so let's read it.
June 20th, Austin, Texas.
I could see the Texas heat bouncing off the hood of the car as we drove.
The roads were empty, not a car in sight.
It was like driving through a ghost town, except the town was our home.
It was right in the thick of COVID.
As Layla and I were driving back from the pharmacy for some goods, we saw a young girl on the side of the road frantically waving a sign.
Free car wash is what it had on it.
Intrigued, I said, I wonder what the deal is.
There's got to be something to it.
I want to go check it out.
So Layla obliged my whim, as she'd done many times in the past.
She just knew how much I love going through sales processes because I'm a weirdo.
So I turned the wheel of the car around toward the girl and headed up the ramp next to her.
So around the bend, we rolled our car into the main car wash.
As we pulled up, a man stood out from his seat in the shade and we came up to a stop and rolled down the window.
He pointed to a pricing chart and exhaled his spiel, which it became clear he'd already done hundreds of times already that day.
This is what he said.
The standard car wash is 100 free but we're accepting donations on behalf of the staff to help the guys feed their families and get through this.
We would all be super appreciative.
We accept cash, credit, and Venmo.
And then he shut up and said nothing.
I got the hint and took out a $20 bill.
Looking at the pricing board, it was more expensive than the most expensive automated wash they charge for, even during normal conditions.
He grabbed the $20, gave me a ticket, and waved me on.
So I'm always pro-business and I always will be.
I felt great about helping a group of working men.
And that being said, it had a very different feel than any normal process.
Normally, we buy things and don't think much past the transaction.
In this instance, my purchase was funding something great, the American dream.
I was like, how great was that?
Goodwill, lots of new business, cashflow on a high margin service.
Brilliant.
I'm definitely figuring out a version of this for gyms.
And in the middle of COVID, our gyms began using this scripting in their sales process and it worked wonderfully.
People who couldn't normally close were able to get an average ticket of about 99, which is more than the average low barrier offer for like a bootcamp or something like that.
It was splendid.
I'll give you the details about how to do it and how you can apply this offer like this to attract new customers.
All So that's the story behind this.
So here's the description.
You market the promotional offer as free.
When the person gets to the checkout, you give them an offer to pick their own price.
You'll explain the benefits of investing more, equating to higher investment in their own results.
If they're after results, the more they pay, the more they'll pay attention.
So here's some examples.
So if you had a lemonade stand, you would offer a free lemonade cup.
The upsell is, but you can choose to pay something to help the families of the employees.
As an additional bonus, the crew offered to make a cup of hand-squeezed lemonade for anyone who pays or donates over 5.
And we'll give you a picture to take home with you for any donation above $25.
And give you three months of shipments for anything over $99+.
Maybe this starts to sound familiar.
Car wash, example.
So it was a free machine car wash and soap.
That's the free one.
The upsell is, but you can choose to pay something to help the families of the employees.
As an additional bonus, the crew offered to wax anyone's car who donates over 30 and hand buff anyone who goes over 67 and do the entire interior of the car for anything over 99.
You guys catching on how this works for whatever business you have?
Here's weight loss.
You'd offer a free 21-day weight loss program.
The upsell would be pick your price, but most people pay $99.
We give this just to the coaches and their families.
If you pick $99, we'll also give you an extra one-on-one call.
If you pay over $199, we'll also provide our entire supplement handbook.
If you pay $499, we'll guarantee you'll lose 10 pounds.
And if you don't, we'll let you use that credit towards any service we have.
That's an example of another one.
So here's another example of a pick your price.
So this is for a dentist.
The offer would be a free dental cleaning.
The upsell.
Pick whatever you want to pay.
Most people pay $99.
Notice the way the phrasing works.
Most people pay $99, which also gets them an extra XYZ or $299 for an extra VYW.
If you had a coaching offer, it'd be like, the offer is free coaching and or mentorship.
The upsell.
Pick your price.
If you pay $299, you will get the course that goes with it.
At $997, you get six group calls on top of this.
The zero price comes only with access to the group.
All right.
So that's the concept.
Now I'll give you some of the details that make this work.
Okay, to further incentivize them paying, you offer bonuses for three levels of payment.
So think small, medium, large.
To encourage them to pay something more than zero.
Ultimately, if someone doesn't want to pay for the first thing, you've got to give them the basic level for free.
That being said, you can and should still upsell them on other products and services during their time with you.
This is similar to a limited free, which is a different thing, except instead of either or You have—and limited free is what I called it in an earlier version.
It became the decoy offer, but I digress.
You have a sliding scale with no predetermined amounts, only rungs.
So this also has no max.
People can pay whatever they want.
They can donate as much as they want.
Now you want to make sure that at the beginning of the sale you explain that you do have a pick-your-price setup and that the staff is offering some different bonuses.
The staff is offering some different bonuses at different levels, but they're not obligated to pay anything.
So it'll seem like they're paying the employees, not the business, which for some reason, people feel way better about, even though most businesses pay their employees.
And so explaining that you're accepting donations and or allowing people to pick their own price will avoid any awkwardness at the end.
You also get the goodwill of the prospect being upfront.
Now, when selling with that pre-frame though, you can and should hit the prospect hard with confrontational questions to ensure there'll be a good long-term candidate.
This is especially if you sell like heavier services.
So if you feel as though they have no intention of staying, just weed them out.
All right, so be genuine about this.
This should feel a little bit more like an interview.
So the types of clients again, this is shifting more from transactional, like the car wash story, to a more relational type sale that you're going to be doing ongoing client work.
Okay, where were we?
Okay.
This should feel like an interview.
So the types of clients you want are the ones who willingly pay and are appreciative.
You want people who think with reciprocity.
So this is the sort of mini test.
This is like a little mini test for that.
So ask real questions to gauge commitment level for their own good and yours.
So examples.
So are you willing to change the way you do X?
Are you willing to stop doing Y?
What if life gets busy?
Will you stop showing up?
Will you attend all of these appointments?
So make sure the thing that you're giving away for free has low operational costs so you can still give it to people without burning out your staff.
All right, so save the higher operational cost stuff for the people who choose to pay.
After you get to the end of the pitch, you'll outline what they get, each level, and then say and this is key we accept Visa, MasterCard or XYZ payment.
Which would you prefer to use?
Then shut up.
They will then take out their card and tell you the level they want.
It's hard for people to say no.
Because we obviously attract with free and we deliver free if they so choose that.
But we say, hey, many people do these other things instead.
And as a result, if you want, you can just... get all these other benefits as well.
And when it's framed that way where it's like hey, the employees are chipping in and doing this extra work, which is how businesses work in general, but for whatever reason, consumers feel way better about paying employees than a business, even though the business pays the employees, whatever.
That framing allows many people then feel like, oh, I'll do the most expensive thing.
We're benefiting the employees, which is exactly what business does to begin with.
Now, Summary points.
These offers can generate a lot of goodwill when done properly.
People feel good when they buy them because it's not a demand, it's a choice.
All right, so it pulls on people's generosity or reciprocity.
People feel 100 in control of their own destiny and you can play up the fact that you're helping folks for free.
It sets up a relation based on goodwill and sets the stage for future upsells.
This is really key.
It sets the stage for future upsells.
Again, a money model is not just one of these, it's a series of offers.
All right.
And on top of that, the conversion rate is super high.
So although the average ticket is typically lower with this type of play, it works well in low trust environments because there's so much goodwill loaded into it.
So this is one of the easier kind of free upsells or free attraction offers that exist.
All right.
So pro tip.
What did I write for my pro tip here?
Paid version, pick your price.
OK.
Oh, actually, I remember this.
Yeah.
So I saw an art gallery use this as well.
And this is how they did it.
So every piece of art had a price range.
And so they said people could choose how much they wanted to support the artist.
So for example, they said this painting is between $149 and $299.
So I asked the owner how it worked, and she told me that most people pay more than the halfway point because they don't want to seem cheap or unsupportive.
So this version is kind of like half goodwill, half capitalism.
So I kind of like it.
It's just kind of a permutation of it.
But give it a try if that type of thing fits your business.
And if you're like, well, why did you not include that in the money model spot?
So some of the plays that are in here are like, there's just...
They're more niche, I think, in some instances.
So it didn't match 100% of businesses.
I have a very high standard for, I would say, the $100 million Canon.
And so it has to be able to apply to every single business.
It has to be easy to understand.
It has to be the most powerful one.
This one has a little bit less cash up front than the other attraction offers that I put in here.
But I see the main benefit of this particular offer mechanism is that it's really easy to sell.
It's like very easy to sell.
So if you're somebody who really struggles with sales, especially in a low trust environment, sometimes even an online environment, where you like don't have as big of a brand, it's a great like what I would consider like intro offer.
And so that's just one of 24 chapters inside of the last chapter.
So hopefully you guys dug that and that was kind of dope.
Um, so without, uh, without further ado, uh, let's, uh, fork, what are we doing here?
Um, let's do, let's, let's call some more, let's call some more book buyers.
All right.
So, all right.
Can somebody tell me the name of it?
It's like, is it Sir Mix-a-Lot?
He's like, call on, it's like my girl ain't doing that thing she used to do.
You know that?
I keep thinking it.
It's like some song.
Maybe, maybe one of you guys in the chat can tell me.
Um, okay.
So we're going to go, Onyx Homes, Christian Stubbs.
All right, Christian, you're up.
You just donated 800 bucks.
So we're going to do it.
It's rock and roll, baby.
Was that cool for you guys?
Did you guys like that?
That little reading?
I can pick another one if you guys want.
Just let me know in the chat if you want.
I can read another one.
I'll stop between this call and the next one.
Hello, this is Christian.
What's up, Christian?
What's up?
How's it going?
You're on the Mosey Hotline and we have five minutes.
What is the... Oh, kiss, kiss.
Thank you, Steve.
Thank you, Steve.
Appreciate you.
Okay.
So talk to me.
Onyx Homes, you've got 10% margins.
So we want to fix that, right?
And I bet you cash flow sucks.
Okay.
But you're pacing 25.
So with that kind of growth and probably extended payment terms yeah, I can imagine cash is super, super tight right now.
Okay.
So first off, thank you for donating books.
That being said, you're pacing 25 million.
That's massive growth.
Okay.
Six and a half.
I don't know where the 25 came from.
Oh, really?
Oh, okay.
My bad.
Well, then six.
Back to 6.2.
There we go.
Okay.
Great.
So that's top line.
And then profit margins is 10%.
So 600K.
Got it.
Okay.
So construction.
Okay.
Now.
Residential real estate brokers.
Oh, is it?
Onyx Homes?
Yeah.
Oh, see, I assumed.
Oh, real estate brokerage.
Wait, is Sharon here?
Is Sharon here?
Because we can bring the goat.
Do you want the goat?
Let me see if I can get you the goat.
Okay, Christian, I'm going to call you back in two seconds.
I will call you back, don't worry.
And when Sharon comes, and I'm going to have him because he obviously is like literally the king of this whole space.
Sure, of course.
All right, I'll call you back, okay?
All right, bud.
All right.
So, exciting for Christian.
All right, Nelson Ferreira, Vibes Creative.
Let's go.
What country is 6-1 area code?
Anyone know?
Okay, I'll do another reading.
I saw you guys in the chat.
I'll do another reading for you guys.
Another reading.
What's up, dude?
Thanks, man.
I appreciate it.
All right, tell me about Vibes Creative.
We got five minutes.
I want to help.
All right, talk to me.
Awesome.
So we're a video podcast agency based on Australia and we grow our business mainly on completely done for you services.
Okay.
So done for you podcasting.
So you, so people send you audio clips and you just post them.
Video clips of the podcast.
Yeah.
Heard, heard, heard.
Okay.
So they send you video clips and then you done for you make them into podcasts.
Exactly.
So I do everything regarding the strategy production and, Posting and all that stuff.
And we started coming up with the licensing now of our systems which we tested and it worked really well for the first person on scaling their business.
Now we have added a few other people on it, but we're struggling now with the results of some of them because it seems like we are almost overwhelming them.
We're doing... Why didn't you just keep growing the business that was working?
Great question because logistically it is quite complicated to scale it.
Essentially, like profit is about 40 to 50% with it.
You can still do it that way, but it just seems like the licensing could be a bigger opportunity to scale to a million dollar a month, which is the goal that we have right now.
It would be totally wrong though.
But the licensing, which is an 11K offer.
Yeah, That's what we've been thinking in order to scale this.
I'm not in love with it, to be honest with you, man.
I mean, you're running 40, 50% margins, right?
In your main thing.
And then you kind of started this new side hustle deal.
Is this a distraction then?
Yeah, I think so.
You have a good business.
It's like if you took all that attention, that you've been spending all of it and just put it on.
How do I get more customers in?
Because I would imagine that your churn is relatively low with the podcasting done for you, right?
Yeah, yeah.
Clients stay at this point.
Most of them pass 12 months.
Yeah.
We have 12-month agreements.
There's a 90-day lower or leave it as well in place.
Yeah, I heard.
Yeah, I do.
I think...
I think you're you, you have, you have a golden goose, that you have 12.
You know 12 12, 12 month stick.
You've got, you've got 40, 50% margins.
You're doing one, you know, 1 million plus top line.
You just took your eye off the ball, man.
You have a good business.
Just grow it.
Dude, this is my thing, though.
It feels like right now that just adding more clients is kind of like the hardest way to do it with the completely done for you.
And the team, in a way, is also overwhelmed at the level that we do it.
Dude, it's just a fast cash thing, man.
Like, right now, you did the licensing thing, and it's just, like, do the business.
I mean, you...
Do you want this to be a long-term thing?
Yeah, absolutely.
We're in to build the number one podcast agency in Australia.
Well dude, if you want to build the number one podcast agency in Australia, just build the number one podcast agency in Australia.
I know how attractive it can be to just go sell something that's expensive.
I get it.
But the team, you said, is overwhelmed right now.
Then you just hire more people to the team.
The thing is, like, it feels like it's almost not the right way.
Like, as an example, like the goal that we set up is, okay, we're going to launch 10,000 podcasts.
And if we do it as a done for you, like we're doing it right now, which basically for that offer, now we charge 10K per month for it.
So we're selling it to, you know, seven, eight, a nine figure entrepreneurs.
Yeah.
It just feels that we won't be able to get there, right?
The goals they don't produce that we set up.
It's like okay, let's find Why can't you have 100 clients?
So you reckon that that's a better way to go?
Like, just add 100 clients and they're completely done for you?
Well, I promise you that doing both will decrease the likelihood that you hit either.
So if you insist on doing it, then I would say go all in on it.
But I still think the thing is it's like right now it's shiny and it's new and you just don't know the problems that exist with it yet, because you haven't done enough of it.
So it's like you're comparing all of the issues of this girl that you've dated for a long time and then you've got this new girl that walked in your life, but you just don't know that she is crazy and that she has a crazy ex-boyfriend and that she's got all these other issues.
You have one devil you know and there's another devil you don't and you just see the exterior.
You don't know the interior yet.
This is shiny object.
This is how it works.
So then, if you were in my position, right?
You did it successfully with Gym Launch.
Yeah, but I didn't own any gyms.
I didn't own any gyms.
And also, with Gym Launch, I don't necessarily know if the decision I made was the best decision.
It was just the decision I made.
And you already have a nationally scalable business.
I was constrained by local, which again anyone who's watching this.
There's nothing wrong with being constrained local.
I thought it was limited.
I was wrong, but whatever.
So point being, you just have to get 90 more clients and you're at a million dollars a month.
That's not crazy.
So would it be better then, to just focus on getting 100 clients and completely done for you?
Forget about the licensing for now.
Do you think that that's the best?
A more sufficient pass to a million-dollar month with this, instead of doing the licensing, which is obviously way more profit?
And we can launch way more podcasts, because it's more about passing on the systems, the templates, and we're vetting, training and placing.
I want to make sure I'm understanding what you're saying when you're saying licensing.
Are you just saying that you're selling for $11,000, like you're just giving them stuff?
Are you feeding them clients?
Or are you just giving them systems to get their own clients?
So what we do on the done-for-you system, we basically pass on to them and we help them one-on-one for eight weeks to install it and running.
And we vet train and place the video editor and social media manager at a stupid cost to run it for them.
So all they do is basically be in front of camera and then we offer on the back end of that consulting.
Wait, wait, hold on, hold on, hold on.
So I'm going to make sure I understand this.
So you're not, okay, so you're not helping people start podcast agencies.
You're trying to help people do their own podcast.
Yes.
Okay.
Correct.
Where's the recurring on this?
Okay, the recurring in the backend is we place a video editor and social media manager for them to run the system, so they don't have to do all the low-level activities okay.
And there is a 50% margin on that.
And then on top of that they can either scale to make more content with that team or they can stay on consulting.
Stay on consulting with you?
Yeah, yeah, I heard, heard, heard.
Okay, got it, got it, got it.
Okay, so now I understand the offer better.
I thought you were trying to help people start their own podcast agency.
So I was like, dude, what are we doing here?
Just grow your agency.
Yeah, yeah, yeah.
Okay, okay.
This makes me feel significantly better.
I'm not against it.
I'm actually not opposed to it.
This makes a lot more sense than the first thing I thought you were trying to do, and that's why I was so against it.
Yeah, this is fine.
I'm okay with this.
And you just basically want to switch your front end, right?
You just want to start selling this instead?
Okay.
Yeah. proven the concept.
Now we're just trying to Basically.
We noticed that we're having drop-off on the retention and people are not sticking to doing the things because essentially we're going just launching their podcast and placing the team and all this stuff.
But we're also helping them launch their ads for them to start getting leads ASAP and then building as well the backend funnels and things with them.
Sounds like a lot of work.
And that's easier than just...
Yeah, and that's easier for you?
Well, it's not easier, but I'm focusing more on getting them bigger results.
Okay, I get it.
At the end of the day man, all we have to solve for.
Let me just tell you all you're solving for, so you can answer this with a math question rather than a feeling question.
Then I've got to go to the next one.
But what we have to solve for is that you need to have the maximum LTV and conversion rate.
So basically, if you have something that sells to more people, that more people want, which is what it sounds like, this is, does that sound right?
Yes.
Okay, more people want it, so we have higher conversion rate, fine.
Is lifetime gross profit on this offer superior to the other offer, given the back end?
Absolutely, yeah.
All right, well then yeah, then it's a superior model, fundamentally.
So more people want it, more people convert, and they're worth more.
That's a no question.
And so then, the issue that you're going to deal with right now is you just have to transition from the old business to the new business.
And the way that I want you to do that is just keep selling this on the front end until eventually, this surpasses the total revenue and profit of the other business.
And then basically just don't replace the customers on the done-for-you side.
Okay?
Just don't replace them.
Just keep selling this instead.
Does that make sense?
Yes.
Okay.
We're looking to just get like a small group that can eventually become, you know, the next Alex Ramosik with the dump.
Well, cool.
And then all you have to do, by the way is, if you get done for you clients, just sell them into the base of these other podcasts and then just take a spread.
And then you have 100% margins on that.
Cool?
Got it.
I thought that was pretty clever.
All right.
Rock and roll.
Appreciate you, man.
Thank you for donating books.
Thanks, legend.
Thank you, dude.
All right.
See ya.
All right.
Christian Stubbs.
We've got the man, the myth, the legend.
Christian, if you're watching, we're calling you right now.
So we've got the Michael Jordan of real estate.
So Onyx Homes.
All right, I got the Michael Jordan right here on the line.
For everyone who's watching.
Sharon is president of Acquisitioncom and he was president of Real Brokerage, which is a 12 billion publicly traded company that literally does real estate agents.
And before that he sold TELUS, which went from 50 million to 34 billion, also in the real estate agent space.
And so...
I think he might be able to help you out, Christian.
I'm just going to throw it out there.
And thank you for donating 800 books.
I'm getting you on demand with the goat himself.
All right, so talk to us.
So it's 6 million top line, right?
I hear that.
6 million top line. we did four last year ish.
We're a team model.
So we are lead generation for agents, right?
So we, we generate leads for our agents and then we're a Zillow flex team.
So it's a big chunk of our business and they, they take a big 40% referral fee off the top.
So our main focus has been, we're going to your van days.
Our big focus has just been basically in the house deal flow.
It does not have a referral fee attached to it.
Okay, should we add on like the traditional brokerage services outside of just our team model, which is more like the real model, if you will.
What do you mean?
What do you mean by traditional brokerage services?
Yeah, so we run the traditional team model and then like, if a, if somebody's basically not a fit for the team and just wants to be a part of a brokerage, right would Yeah.
So if you have the infrastructure, if you have the infrastructure already, then you'll offer that.
So I'll tell you how to think about it.
You want to think about it as a minor league, major league model.
So the minor league major league model essentially is like hey, if I Sharon, am doing well in the minor leagues, you promote me up to the majors.
And, for some reason, if it doesn't work in the majors with your team model where you get all the lead flow et cetera, then you get me back to the minors.
And when I'm in the minors I still get all the other services, but then I see the guys in the majors doing well.
It gives me an aspirational frame to do better.
So the minor league, major league model does really well in this process.
As you grow, what you want to add is also a JV model.
So you get the new agents coming on board.
So if you can get a new agent development program, then you have a JV model, a minor league model and a major league model and you have a clean ascension among all three.
Got it.
That makes sense.
And you would use the team as the oh yeah absolutely, absolutely no yeah, whatever brokerage is fine but however, i would tell you this um, you want to get your zillow portion to a third or under of your business and keep it there, because a that 40 referral fee is not going down anytime soon.
That is a that is 40 off your gross margin immediately, and so now you're doing 40 off, so you're 100.
Take 40 off with the 60.
Even if you do a 50 50 split, that's 30 each.
And then they have taxes.
So the average agent is making 15 and a hundred dollars commission, which gets not fun very quickly.
Yeah.
And a very easy way in your minor league model, you can cap them out too.
You can just say Hey, once you pay 15000 to the brokerage, that way you know that you can expect 15000 or whatever from a cap person always contributing to brokerage for the same amount of flat fix.
It becomes super sticky.
Yeah, for sure.
Rock and roll?
Yeah, for sure.
I was going to ask on geographic expansion.
We're looking to branch on the adjacent market from Orange County out to Riverside.
Yeah.
What should I be looking out for knowing this is the first expansion for context?
You have 72 agents.
Yeah, yeah.
That's awesome, by the way.
That's awesome.
The key part of expansions.
Where expansions break, is that they don't have the ability to duplicate your current model in the new expansion market.
So you have to pre-fund a little leadership in the expansion market.
Otherwise you're going to say wait, how do I not have a home-based expansion?
Why am I not getting the same results?
So if you just think that the mothership's gonna serve the expansion, it's gonna be difficult because geographically that market's not as tight.
So if you can get a local market leader that can then train up and duplicate your model, then it will work.
Otherwise, it gets very hard to duplicate the model that you've built in a new market.
You think you can, but there are market-specific dynamics that are super difficult to do.
So if you can get a leader there, and that leader can duplicate your model, then it works better.
So I would do top-down in that market, not bottom-up.
Okay, good.
Awesome, man.
Congrats, bud.
Thank you so much for the donation.
Awesome.
Thank you, guys.
Appreciate you, man.
And thank you on behalf of the entrepreneurs for getting the books.
So thank you, man.
Yeah, absolutely.
Oh, by the way, your AI gave exactly the same answer.
Amazing.
I'm replaced.
I am unnecessary.
We are on brand, which is good.
Well, dude, thank you.
I appreciate you.
For anybody who's curious, the AI that he was referencing, that's what comes with this.
So if you donate over 200 bucks, you get ACQ AI, which is...
226 one-on-one consultations that we did with 226 different businesses.
So if you're like, oh, I wonder if it'll work for my business.
We probably did not only your business, but multiple businesses like yours.
It's like wow, that was the advice that somebody who was in the same space got directly from you guys.
It's like yeah, there you go, our very pretty representation of this, because a whole stack of notes probably isn't as compelling.
But um, but yeah, no it's.
I mean, this is, we spent two years training this because listen, we own an advisory practice, so we are ai enabled, and so my entire life, i've always just made more by giving away the things that serve me, um than holding them back, and so you guys can get access to this, which is what our team internally uses to analyze businesses.
Because i was like how do i, how do i, how do I take all the years of owning physical products SAS, B2B services, B2C service, brick and mortar?
Um, I've owned all these different businesses in my life.
And I was like, well, like I have lived the weirdest entrepreneurial journey.
Cause I've had all of these different experiences, which has only made me like best suited for one thing, which is like to help other entrepreneurs.
And so um, I put all of that in here so that this can basically know as much as I do and can give you answers specific to you and your business.
And so if you donate 200 bucks, you get that.
You get the 12 playbooks that are there, the lead system, the sales system, the delivery system and the profit system.
Because there's the four biggest constraints after doing 1,000 plus deep dives with businesses.
So pay $35,000 for our team to do an analysis.
Those are the big four problems.
And most of those problems don't have one solution.
They have multiple things that have to get solved.
But we put all those solutions there.
And then we also have an ACQ implementation workshop, which is next week, actually.
And so that you can actually learn how to use the tools to actually help your business be constrained.
So that's all.
If you donate 200 bucks, that's because you brought it up.
That's why.
And I know we're getting questions in the chat.
Okay.
Beyond that, I saw a couple other questions in the chat.
Lost chapters.
This is going to, everybody who showed up, you'll get this on Tuesday.
So all the free stuff that was on the launch will come to you on Tuesday.
So today's Monday, so it's tomorrow.
Okay.
And the reason for that was because I just didn't want to distract people.
I was like, we're focused on the launch.
And then after that, everyone get all the free stuff on that day.
So Tuesday, you'll get this.
Now, other people asked, audio book.
The audio book is also a part of the free stuff.
The free stuff comes on Tuesday.
Okay.
Beyond that, thank you for the Chris Brown.
I saw many of you said the song is Kiss Kiss by Chris Brown, so thank you.
Noted.
Also, some of you guys asked about the timer.
So the timer?
It expires when the clock goes to zero, which is midnight to night PST.
So, depending on where you live, if you go to sleep before that, then it goes, then the clock ends when you go to sleep.
All right.
Um, so that's the deal.
And what we're doing right now is we're calling people who are donating books, but you guys requested an extra chapter read.
So I'm going to do one more chapter.
Um, and then we'll call another one.
So we're going to do, let's do this one.
Okay.
So let me see which chapter.
Let's do, um, let's do, let's do so much good stuff in here.
Um, This is gonna be probably used by a lot of you.
This is like a, yeah, the discount.
You, Jen, this is for you.
So discount, discount chapter, okay.
So this is discount plus one-time fee.
So this is a different structure.
I'll show you guys the visual.
This is what this chapter looks like.
This is my original hand drawing, by the way.
This is not AI.
This is just Alex, all right.
So let me show you how it works.
All right, so I was, this is spring of 2015.
I was walking out the door from my Le Havre location.
Sunbaked, the black asphalt of the empty parking lot.
It was midday before the afternoon rush would begin in just a few hours.
Before I could take a step forward to my car, a man quickly approached me, almost out of nowhere.
He said, are you the owner?
And I was a bit startled.
And I was like, yeah.
He said, and before I could ask what he wanted, he plowed right into a pitch.
He said, my name's Owen.
I'm a personal training manager of a gym that just went under across town.
I've got a group of trainers that just want to sell personal training packages.
We do about 100 grand a month in personal training sales.
We just need a facility to work out of.
And I said, well, we don't really offer personal training here.
I said half lying because I just didn't want, I didn't like the guy's vibe.
He didn't seem trustworthy.
So I started to turn to my side, you know show him that I wasn't really that interested and began working my way towards the car.
And he realized that he needed to change his approach.
He said, I promise we're a self-sufficient team.
I can see through the window that you guys have a lot of dead space.
Even when your sessions are going on, we can just help you monetize that area.
It'll cost you nothing.
It's just upside.
I said, well, it'll cost me time and attention.
And most importantly, it'll cost me the goodwill that I've accrued with my customer base.
He said, no, no, no, it won't even cost you your customers if you don't want us to.
We'll go get our own leads and sell them.
We just ask that you give them a discounted month up front.
And then we charge an enrollment fee, which I give to my guys as commission for the sale.
So whatever they can close for the fee is theirs.
That's how we do it.
It'll cost you nothing.
I said, well, I'll think it over.
After thinking it over, I decided I didn't want a foreign group of trainers and salespeople that I'd never vetted walking around my gym representing my company.
But I did notice the offer structure that he presented, which was a discount plus a fee.
So he clearly seen the success with it that much, I did believe.
And this is the first I'd heard of this monetization structure.
It both attracted customers with the discount and liquidated commissions and acquisition costs through a fee.
So here's how it works.
So the description.
So you charge a discounted rate for your first term or period of service.
You then charge one or more additional fees that you've made up just like free, with fee, which is an old name for a different thing, which is just also in The Lost Chapters, which you would have read if you have this book.
Okay, so you can waive some and charge others, waive them all or charge them all, so it gives you a lot of offer flexibility, depending on the strength of the salesperson.
So this offer will tend to surprise fewer people, since they already came in expecting to pay something.
This is why it's a discount rather than free.
On the front end, which is one of the key benefits of using discounts over free in general, is that people expect to take their credit card out.
So let me give you some examples of this.
So if you have any kind of recurring service you can offer 95 off the first month, 1900 off the first month or first month for 100.
So what I just described there, what I just said, was three different ways of describing the same discount.
So, by the way, for those of you who use discounts, There's multiple ways you can describe it, and so you can test out the headings.
So let's say I have a $1,000 a month thing, and I offer 50% off, okay?
Let's keep that super simple.
So if I'm advertising, I can say 50% off first month, number one.
Number two, I could say it's $1,000, so I could say $500 off instead of 50% off.
I could also say, well I used an exact 50-50 split, but I could also say $500 for the first month.
So I'll use a different example of $1,000 but now 20% off.
So I could say 20 off first month, I could say 200 off first month, or I could say 800 first month.
All three of those are different ways of making the permutations work, okay?
And so if you're doing any kind of discounts and if you follow the way I do it, I prefer all my discounts to be 50 or higher.
And because for me, a discount has to change behavior.
So if someone's 10% discount, 20% discount, like it doesn't like...
In my opinion, people were already going to buy and you just gave away margin.
I have to have a discount that's sufficient enough that's actually going to get somebody to buy or get interested, who otherwise wouldn't be.
And that's how I think through discounts.
And so you're like, well, I don't want to discount my service that much.
It's like, well, duh, we don't want to discount our service that much.
So what you do is let's say you've got five things inside of your service.
You say, instead of saying I'm going to give you 20 off, we say I'm going to peel this thing off and then make this thing 80 off.
And then these are still 100%.
Does that make sense?
So you give the 80 and then you upsell the four.
That's how it works.
Now, those are two examples.
That's how you think through displaying it.
So monetization.
So I give you three examples.
Here's how you monetize.
So they come in for the first month for $100, but they still get charged a setup fee.
And so, all in all, they'll get charged whatever you want as your setup fee, even though you gave the big super discounted first month.
And then they go straight into recurring.
And so, from a monetization perspective, you just add up the discount plus what you charge for the four, and then you put that together.
And that's how it works.
All right.
So that's if you have a recurring service.
If you have a defined end or a program like six weeks, 12 weeks, whatever.
We had a physical therapy earlier with my buddy Cameron.
Like he has a defined end service.
Like we have to do X period of time.
You would say to the same degree, 88% off the first month selling a 12 week program for like $3,000.
This is like perfect for what he does.
Okay.
So monetization.
So you say it costs $1,000 a month for three months, but you get 88% off your first month.
So that's only $120.
And we have $1,000 setup fee.
So they end up paying 1120 for the first month and then continuing their next two payments for 1000 each.
And so we just did this.
That's all it is, okay?
Now you have to listen to whatever laws in your area in terms of advertising clients, all that stuff.
It depends on every nation, every local area that you're in.
But as long as you follow the law, that is how that works.
Now, let me give you a couple of the details, some of the specifics.
So the higher one-time starter fee, the lower the churn.
This is where the concept of big head, long tail kind of weighs in here.
The higher the barrier to entry, so too becomes the higher the barrier to exit.
So John told me, so John was an early mentor of mine, when he had a tanning empire.
He said he had a $100 signup fee for a $10 a month membership.
He said the churn on those clients was next to nothing, whereas the clients who signed up for 19 down and then 19 a month churned at a way higher rate.
So this means you can use made up fees that we've been talking about, we'll talk about in this book to actively decrease your churn and increase the investment of your prospects.
So this helps them and you in the long run.
So everyone wins.
So when people pay, they pay attention.
So this is especially important for services where you require something to be done by the customer.
Getting your information filling out forms, showing up at certain times, making selections, changing behavior.
So like physical therapy would be an example of that.
So if you need someone to do something in order to be successful, then more times than not it makes sense to charge a one-time startup fee of some kind to get them invested in the long run.
All right.
So you even have a massive disparity between you can't even have a massive disparity between the setup and the recurring fee.
So a good friend of mine who runs a multimillion dollar online weight loss coaching business charges 5000 to start and then only 267 a month thereafter.
Think about that.
Five grand up front and then less than 300 bucks a month afterwards.
Now his client lifespan is more than two years in an industry where people turn out normally in like three or four months.
And so this large upfront son gets clients invested in the process and makes leaving almost insane.
It's like, I just paid $5,000, why would I ever quit, right?
And so you guessed it, if they leave and wanna come back, they have to pay it again.
So it keeps these people committed, especially when they have to do their part of the work to achieve the result that you sold them on, whatever that thing is.
Now to be clear whatever the reason is for the one-time fee, even though it's completely made up, just be clear about it.
This fee should not be taken lightly.
It's also something that you should bring up with every customer.
You are doing the work, so you might as well let them know exactly what you're going to be doing for them.
So again, here are the four steps to creating a one-time fee.
You pick your fee name, you pick your fee price, you pick your reason why, and then you start charging it, discounting it or waiving it.
That's how it works.
And you know, what's really interesting is that even having the fee is incredibly powerful because, even if you never even want to do it, you can literally waive it for every person who walks in the door, and they'll be thrilled.
At the very least, they'll just be thrilled that you did that.
So think about it differently.
I could say, you get $1,000 off signing up for my thing because I invented an onboarding fee.
And then when people come in, I have now invented this fee that I will also not charge them.
And then you can go straight into continuity.
Again, you have to listen to whatever the advertising laws are in your region or area.
So consult somebody who does legal stuff like that.
Can I ask you something?
Yeah.
So there's two notes.
One, a comment and a question for you.
The comment is if you noted what Alex said he talked about the discount actually having to change behavior in some way.
So just don't think that, hey, I'm just gonna do this 5% discount and it's gonna work in some way.
If the discount, in your opinion, is not gonna change behavior, as Alex said, you're just giving away margin.
So please consider that.
The second thing, Alex, I love your comment on this.
There were several thoughts on the chat about, hey, I just don't discount.
So how do you respond to that, your thoughts around that comment?
I think it's fine.
I mean, it's a business decision.
It also depends on what you do.
You know what I mean?
What I don't do is I never present a price and then change it.
To me, that is where you lose leverage and then you enter these haggles.
So the price is the price.
We've already calculated the price and the discount is also the discount.
So it doesn't go up, it doesn't go down.
That is what it is, period.
And so that's kind of how I see this.
The thing that I'm most against is hey, it's a thousand bucks and then well, i can't afford a thousand.
You know what?
I'll do it for 900.
Hate that, never do it.
You'll lose all the credibility.
It's like wait, so you would have just gotten me.
You would have bought it for 900.
Like now, i hate you.
Now i think you're like well, why do i believe 900?
Why can't i get it for 800?
Right, you start, you open up this can of worms.
But if you say this is a thousand, today it's 500 and then tomorrow it won't be, You dictated the terms and so that's up to you.
But if you don't want to, like, these are all, like, all of the stuff that we have are mechanisms.
They're different things that are suited for different businesses.
And you'll also note, this is from the Lost Chapters, which is things that I didn't fit for every business.
The Money Models book contains the mechanisms that I think work for the vast majority of businesses that you won't have a real problem with.
Now, I did see in the chat, do we get any free stuff without donating books?
Yes.
I give four free things.
Not just one, I give four.
The Lost Chapters for anyone who was there live.
All right, so you get an email with that stuff for those of you registered for the launch.
The Money Models audio is free and you'll get it in an email if you registered for the launch.
The Money Models course, which I think is like eight or nine hours, the whole system that includes every single one of the attraction offers downsell offers, upsell offers.
Continuity system, all that free.
And you get 90 days of school to use it, free.
And a lifetime lower rate of $9 a month afterwards.
Okay, so all of that stuff comes tomorrow.
That being said, All the stuff you see in this frame is if you donate 200 books.
And the reason for that is because I'm trying to get as many books donated as possible so I can get a book in the hands of every entrepreneur in America.
That's the big goal.
Okay.
Now, that's why we're doing this whole thing.
That's why we're doing this drive.
But the big clock at the top, when that strikes zero, all of these bonuses disappear.
So if you've been on the fence, you're a last minute person, this is the last minute.
Okay, let's call, let's call.
Uh let's, let's roll.
What do we got?
We got, we're bringing that back out.
Okay, here we go.
So let's go with.
Survey says survey says all right, we got some more 800s.
Okay, we just got an 800.
Here we go.
Okay, andrew johnson, you started 800.
Thank you so much.
We're giving you a call.
What's up andy?
What's up dude?
OcuMed.
Yeah, that's my business.
18 million top line.
Congratulations, dude.
Stud status.
Okay.
1.5 million bottom line.
Heard.
We got five minutes.
What's the constraint?
What can I help you with?
So brief context.
We do employment medical evaluations.
Mostly we're selling to large companies or large employers cities counties, defense contractor agencies those types of companies to Our best client is going to be someone who's geographically dispersed, because we manage network medical providers all throughout the country and then in about 50 other countries as well.
And so it's kind of our target audience.
It's a fairly cost competitive area.
We mostly get clients through competitors. competitive RFPs, occasionally through word of mouth.
We're currently doing next to no advertising or marketing.
We basically grow through word of mouth or the occasional trade show and the RFP process.
I think one of the challenges is, two challenges.
One.
I think we need a money model, an improved money model, and so I'm excited to get my hands on this book and work through some of that.
And something that can bring clients in a little bit more easily as a commodity in lots of instances.
But how we operate is very different.
We have really good customer retention, like 95% plus.
And so if we can service them in any form or fashion, then we typically can keep that going for years or decades.
So aside from my model, the other thing that I think we could use is better awareness.
I think a lot of people outside of our specific niche in defense contracting know who we are looking at potentially getting into some sort of content creation of some sort.
Probably LinkedIn, getting SB2B as our business.
No experience in that whatsoever.
I'm on with the experts, so.
So you brought up three different things.
So I want to like, let's just take them one at a time.
So one there's the like.
I want to basically increase the brand so I have more pricing power and more inbound deal flow.
That's number one, right?
I'm doing this in reverse order because I'm just rewinding what you said.
The next thing is that you need pricing power.
So you were selling commoditized good.
And so it's like, how can we create more pricing power?
So brand is one element of that.
And the other is just the value itself, right?
And so I don't know if you've been on this live stream that long, but the problem that you're having is a super common one.
And basically we need to pick one angle so that you can decommoditize.
And so Sharad and I were talking about this yesterday for a different business.
But it's like you have the price and then you have.
You have sorry, you have the service and then you have the consideration.
Right.
And so we only have commoditization.
And I know you have to respond to an RFP, but there's still the benefits that you can throw in on top that make your service different, because you can still win an RFP without it being lowest price.
So do you think you can win on speed?
Do you think you can win on ease?
Or do you think you can win on risk more than anybody else?
Yeah, I think we do particularly well on risk and speed.
Okay.
So then basically, again, I sound like a broken record with this particular thing because I just...
You want to get stats to demonstrate the cost on a global level.
And so the big thing is that you want to approach their business from a holistic perspective rather than try to win on a component of the business.
And so, when you can look at the whole system, you can start pricing against value, which is what they are ultimately deducing from the RFP.
But they limit the scope because they think that by doing that they're going to get the most competitive bids.
But you just need to have a better understanding of the business overall, to understand the other levers, so that you can reframe the pricing, so that you can decommodicize against the other bids.
Can I give you a hack?
At the end of your RFP, put one to three case studies, or ideally the case study that is most similar to the client that you're bidding for.
And then have that client do the sale for you.
Like, even though they weren't the cheapest, boy, did they save me the most money.
And this is how they did it.
Speed and risk.
You know what I mean?
And then they hit on the buttons that you hardcore focus on within the RFP.
Yeah.
So you'll win more bids just by throwing that in.
What's crazy is that no one does that.
Correct.
It's like no one does it.
Yeah.
Do you want to throw something to Trump?
Yeah, I have one idea.
By the way, the case study closes.
Whenever you think RFP, think case study close.
That is the Because everyone reads the RFP and all the folks in the RFP mode are instantly commoditized, like I'm looking for the price mode.
But once they see that and they also see the case study, then if the delta is not that much, you get the win.
The second thing I don't know if you can do this, Andy which is is there any way to to include a provision in the RFPs, which we've suggested in the past, where any new services that you can probably do consulting for that you would automatically charge those at a 25 discount?
And all that it means is that you're opening the door for consulting, one-time consulting opportunities that you can do during the term of the RFP.
And they're like, oh, Mesh, you know, Alex is such a good guy.
Even though he's not only giving us his RFP.
If he chooses to do one-time consulting within this, we can also get a 25 off.
So sometimes what I found there is once you get, you can still get a one-time kind of consulting job which you can then turn into adding to some recurring revenue after.
Is there, maybe that's an idea.
Okay.
Also depending on the size of the business.
You've probably seen this before, but it's significantly harder to get approval to get the bids, sorry to get the money flowing.
But once the money spigot is turned on, it's much easier to adjust scope and get an increase in budget than it is to get the budget turned on to begin with, which is what Sharan's doing.
It's kind of like, You have your RFP, thing one, which is what everyone's doing.
But then you add in the case study piece which is thing two, which differentiates a little bit more, and then basically resells the primary sales points of the RFP.
But then in addition to that, you're saying, hey, don't worry about it.
I also have this one-off consulting.
So if you do find someone cheaper, I can help you bridge the gap.
But now your foot's in the door and then you can cross all those services.
But now you already have a rider there.
And so you can start basically inserting yourself in these other processes.
Again, this depends on the size of the business and how the procurement process works.
Yeah.
And, if you're curious, anybody who's watching like why I have any knowledge of this.
The first thing I had out of college was I did space cyber and intelligence for a boutique strategy firm.
And what we all did was public sector contracts.
So the RFP world.
I told you I have this very odd mix of background.
But I think the way to think about it, I think you nailed it.
The way to think about it is every time you're selling something to a client, if you're in a sales process, you should be thinking about it from a value frame as to what can I hit.
And you should be thinking about it from an RFP frame on the floor.
Yeah.
So every sales process, people are always like, well, what is my USP?
No, they're thinking about it.
When people walk in and they're saying, some are RFP-minded buyers.
So you have to have the RFP frame on the bottom which, whenever you think RFP frame, think.
Case study close.
And then when you have the value frame, you can say, here's all this other thing I can do for you.
So if you just approach any sales conversation as a synthetic RFP conversation, your chances of winning go up significantly.
Yeah, it's like the frame, that and like, I think, giving great examples of this, of like when we want to set the frame for the entire conversation, like the first paragraph of an RFP.
Obviously you have the pieces that are required, but I want to set the frame as early as possible on this so that I can say, like this is how we approach these things.
Like if someone were to say hey, get me the cheapest leads, You don't actually want the cheapest leads.
You want the highest ratio of dollars in to dollars out from customers, which might not and very likely will be not the cheapest leads, but the best leads that convert at the highest percentage, at the highest prices.
Right.
And so again, it's like we have to have some very simple analogy that we can reframe and decommoditize ourselves.
So it's like, listen, you want the best return, not the lowest price.
Yeah.
One question about the case studies closed.
Yeah.
No, I think it's fine.
Yeah, it's fine.
Yeah.
You can also whitewash it too.
Yeah, you can whitewash it.
And the way to do that is to provide as many meta details as possible about the customer.
So like, for example, if you see, you know, Alex will talk about providing proof in a testimonial.
If you cannot put Alex Ramosi, you can say A.H.
Baltimore, Maryland, right?
You want to go as close to providing the reasonable believability of that testimonial as possible.
So get as close to it as you can.
So, because you donated $800, so I appreciate it.
But inside the proof playbook that's in the sales system that you have for free, there's the 13-point proof checklist.
Basically, when you're going through the case study, check off every single one of them that you can.
That's just not the name.
Right.
Makes sense.
Cool?
So good, man.
Hey, I want to say one last thing for everybody, just for them to understand.
People will talk to.
Alex will share with you a lot, saying you know I need to build a brand right away, but this is a great example of building an awesome business.
And he said that I've never posted any content.
You can still run a great business.
So first off, kudos to you, man.
Like you built a great business.
Yes, it's a little commoditized, but you now have a chance to.
You have dry powder to build and stack a new money model on top of it.
So kudos to you for building this.
It's a great example for others to saying, hey, you don't need a brand all the time.
You just need a great money model.
Well, a lot of what's happened recently has been secondary, I think, to some of the readings and learnings from Alex.
So I really appreciate you and Sean, your advice today and in the past.
It's gone a long way.
And so I think you're really hitting the mark in terms of helping entrepreneurs.
Thanks, man.
I appreciate that.
Thank you for donating, dude.
All right.
Thank you, sir.
Talk soon.
Best of luck with this.
Let us know how it goes.
Thank you.
All right.
So that was...
I think that was Andy.
So now we're gonna go Cody, stocks to trade.
Uh-oh, rah-rah.
Stocks to trade, what is this?
All right, we got some, this could go in a couple directions.
We'll see.
84 million top line.
How's it going?
Mr. 84 million top line.
Let's talk.
Well, I wish I owned the company.
I'm just a CEO here, just to clarify.
I want to ask you, in that kind of position, one of the big things is... product, right?
One of the big parts of product is, like, before you even get to the offer, right?
It's like when you're building the product.
Can you tell everybody what business you're in real quick?
Yeah, so we're, like, if you think of TradingView, just plug in a different name.
I don't know what TradingView is.
Is it like a stock trading platform?
No, it's just like a charting platform.
Okay, got it.
Like candlesticks, etc.
Okay.
And so, you know, what we really offer is like tools, right?
And then education on how to use the tools, obviously never advice.
Okay.
Just gotta, you know, put that out there.
Yeah.
The, uh, the big thing though is, you know, we're, we've already tapped into like using customer.
I'm like, well, what do they want?
What's next?
Um, And so now it's going beyond like, what are they asking for?
And trying to figure out the step like, the step beyond that, a little more of like a visionary, of like, before they even know they want it, you come up with it.
Right.
And we've had a couple of those, you get some grand slam offers.
Yeah.
They go really well.
Okay.
You know, uh, but yeah.
Are you owned by private equity or by founder?
So it's, you know, the big thing is uh like, what's a model, a framework, a method, or finding that lightning in a bottle so interesting, because i have like such a different angle on this.
Yeah, go with yours yeah, yeah.
So like i think, i think, thinking like okay, how do i, you know, revolutionize the space?
It's so like you've gone to, you know how old is the business.
So it's established.
And have you been growing every year?
Yeah.
About 50% for a couple.
And then, you know, we'll see.
Still good.
So I'll give you my honest opinion.
My honest opinion is like I wouldn't break something that's working really well and growing 50 a year.
Because like all of the extra effort of like...
I almost fell over in my chair.
All of the extra effort of like, where is this lightning in a bottle?
I have found the lightning in a bottle comes from looking at my existing thing that people already want and like and turning it into something that they already want and love.
And so let me break that down from a tactical perspective.
So I think of creating excellent products as looking at the end state, looking at the end goal and then saying how do I remove everything that sucks about getting this outcome?
And so I think about excellent products as removing 100 of friction, rather than how do I make something that's new and exciting?
Because marketing is about new and exciting.
Product is about the thing that everybody already wants, but removing everything that sucks about getting it.
Yeah, yeah, 100%.
And I think one of the big things is you have to tell everyone it's hard, right?
Like you have some sort of regulation.
That's okay, of course.
But, like with the product, You know, our biggest hits happen when you figure out how to put the magic potion together, and it takes all the friction out of it.
And you can, like you said then, the marketing does a great job of finding all the reasons why they should buy.
But trying to find like what's that next step?
Product that could be that same potion but in a different area, right?
And there's so many I have a question for you.
So do you think that if we could take your current product in and of itself it looks like it's working well, and could you I'm assuming based on that it's a technology platform could you add more users to it and marginal cost for that is zero.
It's a tech margins, right?
But it's.
You know, the cost to acquire a customer is pretty.
You know, one of the first things I did when I came in is we moved cost to break even from 90 to 10 days.
That's great.
Okay, that's great.
Yeah, you know.
Then we have to make a decision of like how do you grow 50?
Is you just choose not to make money, right?
And you're like, okay, well, you can afford to spend more.
Yeah.
Well, do they stick?
Do the customers stick?
Yeah, yeah.
Well, then, I mean, if that's the case, then, I mean, kind of, that is the game.
I mean, you're just trading like.
So I mean, I'll tell you something that a long time ago, a mentor explained to me and it, like this may seem obvious to you, given you that you're in the space that you're in, but I'm also saying this for everybody else who's listening.
So let's say, simple math, right?
You know, $100 million a year and you've got $10 million in profit, all right?
That $10 million in profit, if we take it as income, right?
We're gonna keep, you know, $6 million of that, right?
And then great, now we put it into the S&P, we put it into real estate, put in whatever, right?
Alternatively, if I take that 10 million and then I put it back into advertising and that 10 million turns into, let's say, first year, it turns into 30 million of revenue.
Does that sound realistic for your business?
Yeah.
I mean, it's essentially what we did.
Okay.
No, no.
So $10 million goes in, $30 million becomes revenue, and we're valued on EBITDA, right?
Or are you valued on top line?
We're probably closer to top line.
That's fine.
So if we're measured on top line, then we just created 60 million of enterprise value from the 10 million tax-free.
And so to me it's like I'm choosing option A I can take 6 million net of tax and then put it in the SP and let it grow by 10 a year.
Or I can take the 10 and then turn it into 60 tax-free in that same period.
Now, obviously, the only real question there is risk tolerance.
It's just like, how much am I willing to bet more on this existing business?
But from a dollars and cents perspective, I mean, it's a 10x difference.
Yeah.
So that's, that's how I think through these things in terms of your question of like, if I'm the founder and I know you're not the founder, but like if I, if I were the founder and I'm making this decision, it's going to be a hundred percent.
The question, the question is down to the founders appetite for risk fundamentally.
But yes, if I were in your position and I did say like I want to go take the hill, I'd be like well, let's just take the 10 and then put it in and go from you know 84 to the grad to you know one 10 or one 20.
And that would be the plot.
That would be my approach.
Yeah.
I'll give you one product hack that you shared.
So anytime you're thinking about hey, I need a new lightning in a bottle, I'll give you a very simple hack to think about the world, right.
Take your business and essentially think about it as an analog, like think about it like a course, as a done kind of do it yourself.
Where hey, I get in here, I do these 10 modules, I do this 10 effort and then at the end I get this Y result.
If you map that 10 modules out and you have a product or a system, you can say which of these 10 modules does this product or system solve?
So now your product development is actually tied to your marketing too.
So you can go to the marketplace and say, if you were a trader and on an analytics platform, you'd come in on day one and you'd have to do these 10 things over three months to get this X result and you'd have to do all the work.
Instead of doing these 10 things, you only have to do these three, because these seven things the product already does.
So anytime you want to hack product development, you want to think about it as how do I give people a clean path and then take away things from that path that the product does and that allows you to probably iterate on that faster.
Yeah.
And following, and I'm sure you do screen recordings and, like you know, vigorously like watch people actually use the product.
But like that is where all the big innovations in my life have come from.
From a technical perspective, which is just like watching people stumble, like literally watching people over the over their shoulder and like watch them get stuck.
And the thing is just, it's sometimes like the hilarious things that are tiny that create the friction that ended up like ruining whether something's successful or not.
Absolutely.
I couldn't agree more.
I really appreciate the help today.
No, I appreciate you, man.
Congratulations.
Great job, dude.
All right, rock and roll.
Okay, so real quick, my screen here turned off.
I don't know if you guys know this.
So I'm flying blind right now because I want to see what's going on.
But I'm going to wager.
I'm going to wager that some of you guys would like to hear.
Actually, we'll do one more and then I'll read some stuff, if you guys want.
So let me know in the chat if you guys want me to read stuff after I do.
Another call for those of you guys who just bought books.
Okay, so let's see who just... Oh, we just got another donation.
Okay, so let's go... Jeez, my phone's blown off.
Okay, hold on.
Let's go... Sean Clayton.
Okay.
So Sean, if you're watching, I'm calling you right now.
All right, you just donated a book, so thank you, sean.
Science of abundance this could go.
This could go either way, let's find out.
Science of abundance 500k top line, 300k bottom line for anyone who's watching at home okay, 500k top line, 300k bottom line.
Science of abundance we got five minutes from rosie hotline.
What is the thing that is limiting your growth?
How can i help Great to meet you?
The thing that's limiting my growth right now is I feel like the initial version of my offer when it goes out to market is not as sexy as it possibly could be.
I have a spiritual coaching practice.
Oftentimes, people don't really hook into that really quickly because it's too ethereal.
I'm looking to make it systematized clear, to the point to where it, just to where they.
They understand what they're getting, they understand the value they get out of it and then spinning off a very specific offer that allows for exponential growth.
What do you think?
What do they get?
So currently?
What they get, not the features, the outcome.
The outcome is a centeredness.
It's a true centeredness that is removing the patterns that they've had in their life, the childhood trauma cycles that they've consistently been in.
That's what they get.
They actually truly understand the level of awareness, to where the consciousness that they have been taught into.
They break those cycles and they walk through the door to understand the depth of themselves.
So it's behavior change?
Okay.
Got it.
Great.
Great.
So you, you do bad stuff.
Stop doing bad stuff.
You want to do good stuff.
Start doing more good stuff.
Yes.
Fantastic.
Okay.
So I think uh, you know, I think, I think I would just, I think, I think you probably just need to change your vocabulary, because even the name of the, of the, of the company, science of abundance.
And then you said that we teach, you have a spirit, spiritualist things, what you said center.
And centeredness, again, it's like we have a big issue of definition of terms.
And so I would say I'm an objectivist overall in terms of how I see the world, which is why I think people enjoy.
I think, why I get a disproportionate amount of views and things like that on my content is because I try to define terms.
And so I think that right now, You might have some people that you are, think about it like this.
You're rolling roulette in your marketing and hoping that people who've heard the word centeredness have had a positive experience with that word and, as a result, make that association with you.
There's a very small percentage of people who have done that.
The vast majority are confused and have no idea.
And so we want to market or, in our language, use the lowest common denominator language, so that the maximum number of people can comprehend the message and ultimately understand it.
And if they understand it and we're clear, we increase the likelihood they comply with our request.
They do what we want them to do.
And so fundamentally right now, how are you advertising?
Meta predominantly, I have on social channels about 400,000 followers currently.
Oh, that's great.
And so they come into that.
Okay.
And what do you sell?
Like price point?
Price point ranges anywhere between like low end ticket is $97.
It goes all the way up to $2,000.
Okay.
What's the sales process?
Currently, the sales process is literally all online.
So there's no... So checkout?
Just checkout.
Okay.
But you go like organic to webinar to checkout?
Organic to webinar to checkout.
Yeah.
And there's some paid ads that run around.
And then in the webinar, you give them all these different options?
I give them one option.
Okay.
So they graduate up into the different levels.
Oh, so they start at like a 97 and then they work their way up?
Yeah.
Heard.
Do you have any sales?
Yeah, we have sales.
Yeah, we're doing... No, no, no.
Sorry.
See?
Definition of terms.
Do you have sales... No, seriously.
Dude, this is a perfect example.
Do you have salespeople who call the people who buy the $97 thing to sell the expensive thing?
Okay.
So I mean like well, thing number one is, if you just had somebody who called all the 97 people and then sold them a 3000 thing, you would make significantly more.
Amazing.
Okay.
Okay.
And then I would begin the call, erasing almost all the language that you're using and saying what are the things that you're doing in your life that you don't want to do anymore?
And what are the things that you wish you were doing that you're not?
And then it said, like the point of this call is to increase the likelihood that you do the things that you want to do and stop doing the things you don't want to do.
And the good news is we have a five-step process that we've done this and we have 80% success rate.
Correct.
So if that sounds like a bet that you want to make, we'd love to help you out.
How does that sound?
Right.
Because I think I'll bet you a lot of what you're doing is you're using a lot of jargon and a lot of like featuring, and no one knows what that means, nor do they really care.
Like they just want the tooth pulled out.
They don't care what drill you use.
They just want the pain to go away.
So I would just focus on you're doing stuff you don't want to do.
You're not doing stuff you do want to do.
And we will help you bridge that gap.
I'll give you one crazy thing.
And Alex's kind of description around using language is really important because if they a confused mind stalls right.
And I will tell you personal vulnerability.
My therapist stopped calling herself a therapist and started calling herself a business coach for entrepreneurs.
And literally her business took off.
She went from.
She tripled her fees in 12 months just by switching what she did.
Because people not that.
There's a stigma around it.
The average kind of bullheaded entrepreneur is like I don't need a therapist.
Why'd you point at me?
Me, me, me, me.
Bullheaded, the average bullheaded entrepreneur.
Bullheaded entrepreneur.
Taking shots.
So I just want to reemphasize that Alex is right on with the kind of using the right language, especially if there's a behavior bent to it.
Because when you have a behavior bent to it, two things happen.
One, it puts some accountability on them to actually change behavior.
And it puts some accountability on you to deliver the thing that will help them change behavior.
So you get what you promised.
That makes sense.
Yeah.
And so once you talk in those terms, then the offer actually become one like for everybody.
Clarity always like.
Clarity beats like if no one can even comprehend the offer, like the biggest thing that you can do to increase your conversion rates across funnels, across ads, across emails is just describing things as you can observe them objectively.
So I think about, I translate all my materials through like a court filter.
So if you're in the court and you say so-and-so was frustrated, they would say objection your honor, because that's not a fact, that's an opinion.
What they would say is that when that person came in the door, they spoke at a higher volume.
They could say that her face was visibly red.
They could say that she was sweating.
They could say that she threw something at somebody.
These are all things that are observable that no one can question.
When we start talking in terms of the amorphous, it becomes really hard to understand.
And so I would use all of the observable in all of my marketing and sales so that people know what they're going to expect far more accurately.
It'll feel like a superpower.
It converts like crazy.
Let me ask you this question.
I love that, and I get a lot more clear.
Okay.
If I were doing a challenge to get people to come through the door faster, like a 60-day transformational window.
Tell me what you think of this, because I framed it off of some of the things that I've been picking up from you lately.
Yeah, Win Your Money Back is the first offer inside of the attraction offers inside of Money Models.
And the course, by the way, if everybody's watching, it comes out tomorrow for you guys.
It's free.
All right, relax.
It's free for everybody.
So the Win Your Money Back offer I think would smoke for your type of business because it's all behavior change related of it.
And then five people would be voted by the community to where.
I'm going to give 20000 to those five people at the end who the community basically uplifts.
And then of those five people, they can be nominated to become coaches inside the community.
So I built an entire flywheel.
Does that work?
I think there's a little too much.
There's three things.
If I were you, I would do the following.
Do the win your money back.
Instead of 50%, make it 100%.
The 100% money back is a store credit, not cash.
That store credit then rolls into, rollover upsell, into a year with you.
Okay.
So $500.
Great.
A year with me is $5,000.
Great.
We'll take the $500.
Roll it towards $5,000.
Fantastic.
Love this for us.
Okay.
And then that's front end to back end conversion.
Now, what are the things that are required for them, to quote, earn their own money back or win their money back?
So thing one, I like the habits and behaviors.
That's good.
That's what gets them results.
The other half of the things that you want to do and win your money back is get them to promote.
All right.
And so that means now depends on the nature of the service and how people feel about this.
So you'll know this part better than me.
But I would say at the very minimum.
In order to get the money back or win the store credit, you have to leave me a testimonial.
OK, number one.
Number two, you got to make a public post before and after.
Number three, you got to turn in your befores and your after stats.
So you can either make it public.
I'm giving you different variations of this.
So a more watered down version of like, I don't want to post it.
It's fine.
Then you got to turn in before and afters.
And I want them in these formats.
And I want them on these multiple sites.
So I want you to do it on Trust Advisor.
I want you to do it on Google.
I want you to do it on Yelp.
I want you to do it in this Reddit forum.
These are the four places I want you to post this testimonial.
And that is required in addition to the things you have to do to get the results.
So the things that someone does are activation related and advertising related.
Those are the earn your money back components.
And everyone's like, wow, that was a little bit more nuanced.
That's why I wrote a book about it.
So I would do it from that perspective.
And by doing it that way, if you want to get super saiyan on it, which I would recommend, why not?
I always included satisfaction guarantee.
So it's basically a double guarantee.
So it's like not only can you earn your money back, if you for any reason feel like you got 499 value when I charged you 500, at any point, you know, six hours or six weeks into this thing, you can ask for your money back.
Now for me personally, I did.
And I only pulled that out if I needed to, you know, close a deal or something like that.
Cool?
You like that?
Yeah, I love that.
What about this $20,000 giveaway thing?
No?
Too much?
I just don't think you need to.
You don't need to.
Yeah, you don't need it.
Okay.
So you're basically trying to combine three different attraction mechanisms.
And again, clarity.
Like down the middle.
Right down the middle.
Fastball.
Like if it's a good pitch, they'll swing.
Okay.
Cool?
Love it.
Thank you, man.
Good job.
Thank you, dude.
Appreciate you.
Thanks for joining the books.
All right, rock and roll.
Okay, so we're getting close.
Okay, so at 3.35, I have this stack of, well, they're somewhere.
I have a stack of signed books.
The $100 million men will demonstrate what the signed books look like.
There they are, signed copies.
So at 3.35, we're going to give 10 signed copies away to, who are we giving them to?
Look at these very fancy signed copies.
Are we giving them to, who's qualified for this?
Yes, that's right.
We don't speak.
The $100 million men do not speak.
Like the green man, Greg.
All right.
While he gets that, thank you guys.
I appreciate it.
I know.
Jay Steele, I'll drop the behavior book someday.
Right now, I've got to finish.
We've got to finish this launch before this timer goes out.
So by the way, those of you guys who are coming on, this is the end of the donation book drive.
So we're trying to get as many books in the hands of entrepreneurs as we possibly can.
The ultimate goal long-term for me is 32 and a half million books.
That means one book for every entrepreneur in America.
I will eventually get to the world, but for right now, I'm focused on America.
And so, to incentivize business owners to help me out, I created all these assets over the last two years that I'll give anyone for free if you donate 200 books.
And there's a bunch of free stuff for people who did nothing.
So if you're broke, I got you, don't worry.
And that's why I set it up.
So between now and when we hit 335 copies, anyone who donates 200 books will randomly select 10 of you to receive one of these guys.
So, as of right now, between now and when we hit 335, which is coming up pretty soon, anyone who donates 200 will randomly select one of you guys to get one of the signed copies.
All right, so that's what's happening.
Now, let's get jiggy with it, okay.
Okay, Miles Lua.
You just... Thank you.
You just got... 200 bucks.
Thank you.
Okay, rock and roll.
So, thank you for that.
Appreciate it.
Pre-order is arriving already.
So, good job, guys.
Oh, dope.
Exciting.
I don't know what that means.
I don't know.
The person you are trying to...
All right, we're going to try another one.
I'm going to get canceled before the live stream even ends.
No, no, it will be okay.
Okay.
Yeah, I have a representative.
I'm good.
I have coverage.
I have coverage here.
I'm good.
All right.
Nick Ostosh.
Okay, so some of the 200s are coming in right now.
Our team, are you guys going to send me names so I can read off who just got some copies?
Ed, give me a name.
Otherwise, I'm calling Nick.
Understanding behavior.
Oh, wait, that was thematic.
All right, I'm calling Nick.
I'm calling Nick.
I'm calling Nick.
Okay.
And then as we, oh, wow, we're really about to hit the 200, though.
So it's literally right now.
Nick, what's up, dude?
Not too much.
How you doing?
All right, we got five minutes.
Top line, bottom line.
What's the problem?
What's your top line?
Cool.
Yeah, we're a pretty new company.
Right now we're making about 80K a month and we're profiting about 75% of that.
Okay.
That's great.
For sure, for sure.
Yeah, so we run a company.
I do test preparation for people that are taking the BCBA exam to become board certified behavior analysts.
Okay, got it.
Which is pretty cool because I can tell that you're a Scenarian at heart and all that.
But yeah, so we like our biggest bottleneck right now is just getting more attention, like our products are really good and um, all of our students love them.
Our reviews are crazy.
It's just uh kind of getting more volume, but one of our problems with the business is that since uh, with our company we, our students, don't really need us once they pass the exam, so they, they pass and then they just That's fine.
So it's really difficult to get continuity because we just constantly have to get new customers.
So one thing that we've been working on is getting like more university collaborations.
So we just collaborated with our first university and they're going to be implementing all of our materials for all of their students for like across their whole program.
And I feel like that's the best way to get continuity.
But I just wanted to kind of like pick your brain about what kind of strategy should I be using for cold outreach to new university programs?
Okay, so pause real quick.
Pause real quick.
So currently, what percentage of your revenue is coming from university programs that you're doing collaborations with?
And what percentage is coming from?
Just like people coming to you and just saying hey, I want help with test trial.
Right now it's like 95 just from people, and we have this one collaboration and all their students are about to roll in and purchase all our products in like the next couple weeks.
So we haven't touched that revenue yet really.
And this is just to get.
Once they take the test, they get into a university program.
Is that correct?
No, opposite.
So our students, they've already graduated from their programs.
They all have master's degrees and then they need their certification to practice professionally.
Well, that's great because it's closest to money.
That's wonderful.
Yeah, absolutely.
Most of our students, they pretty much triple their income once Okay.
So let's, okay.
Okay.
So you're sitting on a gold mine.
So that's a good news.
Yeah.
All right.
So I want to talk through a couple of things.
I'm just gonna do a couple of tactics.
I gotta, I gotta keep going, but here's, here's like, we're going to rapid fire.
So number one, every single person who walks in the door, you have to get their current earnings.
You have to, you get it.
You have to get bank statements.
Okay.
Okay.
Six months after they graduate, and you have to put some sort of stick there.
Maybe it's a rebate ideally a rebate or maybe they can only become a member of this thing that you charge 10000 a year, but they get it for free if they X Y Z, which is, they send you their earnings after they get the job, using your thing, okay.
So the reason that that's important is that then, because you have such a clear like, we get people from point A to point B and it is related to the income that they're going to be able to earn in a field.
Like if you look at Harvard, Harvard can publish the average or median income of a Harvard graduate.
They can say that.
And so people will think OK well, if I go to Harvard, my median income post graduation is one hundred twenty five thousand dollars a year.
Okay, great.
I don't know what the number is.
I have no idea what it is.
But they can publish that.
And so, to the same degree, you're then able to frame your value against what that triple is in very real terms.
And that way you can put disclosures and say hey, these are the medians that we have 10 of people who don't get jobs.
And literally just publish the stats if you are as good as you say you are.
And you'll be able to price so much higher by doing that.
That's number one.
And the way to do that is to add the alumni job board as the thing.
So you get the full lifetime access to the alumni job board and that's what people get and you can show that to them on the front end.
Okay, yeah, I like that idea for sure.
Okay, that's thing one.
Thing two is I would, I think the idea of going after the universities is not a bad idea.
You need to think about your business as one level chunked up, which is that the customers are the universities, not the kids right, and so the goal is to basically create a monopoly here where you can map the entire network of these universities.
They make full-time partnerships with you and ideally, you can lock them into longer-term agreements.
And i would always ask the magic question, which is what would it take, what would it take for us to make this exclusive, what would it take for us to lock in for five years?
And once you do that, then you can become an entrenched monopoly, but you're too small for anti-monopoly rules to to affect you, and then you can become a money printing business again, not a guarantee.
The results will, you know vary yeah Yeah, absolutely.
Yeah.
What Alex is saying is also like you know you want the test.
Prep is just a part of the journey, right?
So your next part of the journey is the career placement part of the journey.
So you just have to figure out, hey, what is the career placement component that I can add to this?
So the test prep is paid by the student.
The career placement is paid by the university.
So you monetize both sides of the kind of both sides of the supply demand curve.
Yeah, so people with this certification are super high demand, like they find jobs instantly, like they apply and like they're just handed jobs.
Well, if you want to make more money right, then that's a scarce resource and so then you can include in a placement at an even higher, higher earnings, like basically you can pre-negotiate for them, because if they're all getting lots of jobs and it's scarce, which means you can then create overrides, which means you can hoard the scarce resource and then you make money on the customer and on the placement.
I don't think you do that now to be clear, because you're too small.
So I want to be clear.
But that's like, if we're looking at like, what's the big vision?
That's where we want to go right now though, document the earnings number one, number two.
Once you have those documented earnings, you go to the.
I would do that first, because then you can use that in your sales pitch to each of the universities, because that makes sense for them, because they're going to want to advertise those numbers too if they can and they will be able to if they fully and exclusively collaborate with you.
Yeah, totally.
One more thing is I got to go to the next one though.
Does that help at least to get you started?
Yeah, for sure.
Very helpful.
Happy birthday, man.
No, I appreciate you.
If you want to get rubbed shoulders with the universities, the best things that I've found have been going to the trade shows and conferences, because that's where the buyers are.
It's the easiest way to get your foot in the door.
Awesome.
Good to know.
Thanks so much.
Appreciate you.
You bet.
I'll give you one more 201 strategy, which is hire someone who already did sales into academia.
This is a little bit higher end.
That person already has the black book.
They already have all the key holders for every one of these universities.
And you're basically buying their black book by hiring them.
So then when they call, they pick up the phone.
That's what you're paying for.
All right.
All right.
Awesome.
Appreciate you.
All right.
Thanks for donating books, Ben.
All right.
We hit it.
Oh, we have three, four.
Okay.
So do we have, do we have a, they're working on it.
They're working on the names.
Okay, fine.
So we hit the three point, uh, 3.35.
So 10 of you guys who donated 200 bucks.
They're pulling names right now cause it happened really quick.
Uh, and they're going to send them to me and then you guys are gonna get signed copies and I'm going to.
I'm going to name the names in a minute.
Okay.
Um, Okay.
So, okay.
I saw somebody request dental.
So I have dental right here.
That's literally somebody just opted in, not opted in.
Donate books who was dental.
Okay.
So we got Red Lion Dental, David Black.
Hopefully, hopefully picks up.
We'll find out.
Yeah, I'm calling people who donated.
Yo, what's up, man?
Let's talk about Red Lion Dental.
We got five minutes.
Okay, so top line revenue for last year was 1.6 million.
Yes, keep going.
We are on track to do 2.1, 2.2 this year.
The increase comes from, we've been revving up the Invisalign side of our practice.
Two years ago, we were doing eight cases a year.
In the last 12 months, we've done 143.
Love it.
I have two questions for you.
One's a little bit more just straightforward tactical, which is I now need to hire a full-time appointment setter.
Do you have any recommendations on compensation strategy there?
Dude, it's going to be such a short-lived thing, man.
Like you're going to do this for like 12 months.
And then I mean tops, because SDR, like AI, AI appointment setting, especially for medical, for something that, like is well understood, is going to happen.
Like it's, it's, it's in swing right now.
We're already using an AI for our receptions.
Yeah.
So you need to get an SDR.
So you're saying like just recommendations for how to find an SDR?
Yeah.
Uh, no, I, I have, well, I mean, if you, if you have any quick ones, that would be great.
Um, but uh uh, the the um, sorry my four year olds young, hungry 20 year olds, tends to work great.
Okay.
Um, the other question I have, so we've been doing our price for Invisalign is 4,500.
We've been doing as lead, which I want to get rid of for as a, as a offer was $500. minutes ago.
So I was trying to come up with a magnet.
The one I had come up with was coming for your free Invisalign consultation and we will make you custom whitening trays at no charge to get that, whether or not you move forward with Invisalign.
You like that better than the $500 discount?
Yeah, because my cost to produce trays is about $30.
But does the person who come in for a free teeth whitening thing, do they want Invisalign?
So that's the pre-qualifying.
Okay.
Okay.
Right.
Um, and you're running that offer now?
Uh no, I was.
I was about to start that and then I got access to your AI and what it recommended was uh, do a um uh, basically a uh 49, like get get, pay for a discount of 49 for when you go with 400, when you come in for your Invisalign.
Yeah.
Yeah, perfect.
That's, yeah.
Do that.
Nice job, AI.
Good job.
Yeah, I'm going to get retired soon.
Do that.
No, that's a good suggestion.
So I'll give you a little detail.
Maybe the AI didn't say this.
So I still have value.
Uh, when you, when you get the, you want to get the card over the phone, if you can um obviously, to bill, and then that way you can also charge a no-show.
If if uh, if they, if they don't show up, but if you're billing them up front over the phone for the discount thing um, that'll that'll, you know, dramatically decrease the show rate.
And then when they come in, i would probably position this i would use probably half of a menu upsell in terms of the mechanics.
So obviously we own it to the wedding chain.
So I'm super familiar with like the whitening process and sales process around this.
And like the sales process that we designed more than doubled LTV.
And so basically what we would want to do, do you have any computer imaging software?
Yes.
Okay.
So do you, I'm guessing you show them like, this is what your smile could look like.
Yeah.
So we have an Ontario, so we can do both.
Okay.
Yeah.
So do you do veneers too?
Yeah.
Yup, dude.
Printed.
Yeah, yeah.
So, yeah, you know where we're going to go here.
Take a picture of them.
Say, you know, here's you when you're pretty.
Here's where you're now.
You know, which of these three looks would you prefer?
All of them are buying.
And you say, great.
I recommend this.
Do you want to use the card you have on file?
Which they give you because you already have it.
So it makes the whole sales process super buttery.
Yeah.
I'm in.
Yeah, that's it.
Yeah.
Yeah, well, I mean, AI kind of nailed it.
But yeah, that worked real good.
Awesome.
Okay.
Thanks so much.
No, you bet.
Congratulations, man.
And thank you so much for donating books, dude.
I appreciate it.
Absolutely.
Have a good one.
All right, you too.
For anyone who's curious what he was referencing the AI.
I trained on 226 one-on-one consultations which people paid 135000 for.
I'll show you this real quick.
Maybe the camera can zoom in um, so this is what actually went on.
So i would let me see yeah, there you go.
I've blacked out um the faces here uh, but like i would have a consultation and then we would go in, and so we have all the stats about the business And so all of this is all like all the notes that we would take on the company.
And we would just basically pour through all the things that we need to do about the business.
And then there's just a lot of papers for each one of these.
But anyways, we would do that analysis and then come in and then i would be like hey, these are the things you need to do.
This is the promo i think you should run.
Here's some of the data that supports it.
It's xyz, and so all of these companies paid for that from me, specifically in person, and so i trained it on that, plus all 12 implementation uh, playbooks plus um, all of my books and the notes that are unwritten about my books, kind of like the lost chapters, but more stuff um, and all that is free.
Uh, when you donate 200 books and you're like, why would we be doing something like this?
It's because We're going big.
We're trying to put a book in the hand of every entrepreneur in America, and I wanted to incentivize business owners to help.
All right.
And so that's that.
What?
Yes.
Yes.
We have some names to pull.
Okay.
We got names to pull for the for those of you who donated 200 bucks during that little window that I had pulled up.
Okay.
Drum roll, please.
Drum roll.
Yeah, I know, right?
Drum roll, please.
Okay, so the first three random signed book winners for people who bought the 200-book bundle.
We have Tom Urbanski from London, United Kingdom.
Can we sign his book?
I just signed it earlier.
Oh, you signed it?
Okay.
But it's signed.
Okay.
Oh, no, I'll put his name on it.
I'll put his name on it.
I'll sign it like this.
Yeah, Tom.
Tom, you rock.
You rock.
I think it's cool with black.
Alright, Tom.
That's for you, dude.
Thank you.
What's our next one?
Now we have Robert from Tampa, Florida.
Robert.
Robert, thank you, dude.
Thank you for donating books.
If you're online, drop a chat.
Guys, anybody who donates 200 books, you get a chance at a signed book from Alex.
Thank you, dude.
All right.
What's our next benchmark?
3.4.
Did we?
Oh, no, we're not there yet.
Okay.
All right.
Next, we have Cody Limbaugh.
How do you spell Cody?
C-O-D-Y?
C-O-D-Y.
Okay.
C-O-D-Y.
From Enterprise, Oregon.
Keep giving.
Thanks, dude.
Thank you guys for supporting and doing the 200-book bundle.
We're going to take calls after this, all right?
Okay.
Next name?
Oh, that was it.
Oh, three.
Three.
Okay.
Then we'll do another three.
Okay.
Fantastic.
You got me all hot and bothered.
Okay.
You have my phone?
Mm-hmm.
All right.
Fantastic.
Want to hang?
Yeah.
That's so sweet.
I'll see you in an hour.
Yeah, sounds good.
Okay, okay, where we got?
Okay, so that was David with Red Lion Dental.
Wasn't that fun?
Okay, next one is a different David.
10X Re-Up.
I don't know what that is.
I'll find out.
Re-Up.
I wonder what it means.
I don't know.
I may have to pee at some point.
This is David.
David, Ria, it's Alex Hermosi and Layla Hermosi on Hermosi Hotline.
We've got five minutes.
Thank you for donating books.
How can we help?
What up?
What up?
Is my life behind right now?
What?
Oh, no, the live is behind, so it's always like five or ten seconds behind.
You're good.
Okay, cool.
Yeah, so real quick.
I'm in the business of getting other people and other business owners money for their business, so like loan stacking through banks and alternative lenders.
Okay.
And...
Very specific question for you with this one.
With ACQ Ventures.
I'm working with a tech startup right now out of Silicon Valley and their founders.
And they're in the process of talking to some people for getting $30 million.
And I was going to ask you what the process looks like or how you guys do it at ACQ Ventures if you do stuff like that.
But they're building.
Can't say too much because I signed an NJ, but they're building something that I think that you guys might be aligned on.
Well, we have to know, we have to do diligence on the business.
So we have scorecards essentially for business scorecards, founder scorecards, looking at essentially like rating them.
And then we weigh out each one of those things.
So, you know, there's 15 to 20 points for the founder, 15 to 20 points for the business.
15, 20 points for market economy.
And then each one of those points is weighted differently based on how important it is.
And we just honestly use a formula.
So we run the businesses through there and it helps us make objective decisions.
But we have to get the diligence in order to know if we would invest in the company.
For sure.
Yeah, I was going to be in.
I was actually going to be in like Laguna on Wednesday and I'll be out in Cali for like the next two weeks.
I'll be going to San Fran and L.A. during that time.
So I'm in I'm in the school.
So it'd be dope to see what that process would look like.
So I can connect you with the, with the founder, because they've already built it.
It's already like ready to go.
The way to do it is just have them go through ACQ Ventures because we have a whole process for that.
We have a whole team that looks at deals every day.
If you make a post in the group, we'll get Zach Choi, our general partner, to link up.
Okay.
Sweet.
And then, um, okay.
So a different question that specific to my business, um, is for, um, getting people funding.
I was wondering what you guys would think is the first thing that I should hire out on, because basically I'm on the revenue rollercoaster of like I'll have like one uh decently big month.
Like uh, last month I had my biggest was like 55 K and like uh, 50 K of that is like profit.
But I'm pretty much one man show right now using some AI systems and um, I'm going up and then I have to deliver for the clients and that slows me down on the marketing side.
So would you guys recommend hiring somebody for sales first, or hiring somebody with skill and training them to help me with the delivery of the service?
I know what I would say.
Yeah, I already know.
We're going to say the same thing.
Yeah, I would have somebody help you out with the delivery.
Because right now, dude, you need a generator of revenue, right?
Yeah.
Yeah, go ahead.
Always delegate revenue last.
So whatever's closest to revenue, you hold on to the longest, typically.
Now and to be clear here for, like somebody who's a software founder if, like the software, you have needs to go viral in order to succeed, then the thing that is closest to revenue, that has the highest leverage, is actually improving the product.
So again, like there's a little bit of a nuance there.
Yeah, business specific.
But yeah, for the business that you it sounds like you're in right now, it's going to be more promotion, heavy like you're going to do more deals.
And so, yeah, I think the delivery, I would imagine, is very process oriented.
Yes, yeah.
It's a lot of like meeting with them.
Yeah, checking boxes.
Yeah.
Yeah, so that's totally, and I'm guessing it's probably taking up half your time, something like that.
Yeah.
Yeah, so for sure, that would be the lower leverage thing that I would like, that would be the first thing we hire up.
Okay, cool.
And then my other question was going through the course already, I was building out my series and I was looking at one of the attraction offers the free premium offer giveaway.
Do you guys, or have you seen a way for that to work, or is it designed to be able to work through a cold email system where I can just rip 2,000 emails per day?
Giveaways don't work, like, I'll say this.
I would not use a giveaway as my attraction offer for using cold outbound as my method.
So giveaways works super well with one-to-many communications, whether that's content or that's paid ads, super well.
Outbound, it's like, no, that's not how I do it.
Okay, gotcha.
Would there be a certain attraction offer that you would recommend for an offer like getting business owners funding based off cold outbound to rep emails?
So, I mean, is there a giveaway?
For sure.
The question is just like, how much?
Because you want to make... Oh, wait, wait.
Sorry, sorry.
Roll back.
You said, is there a giveaway option that I would do through outbound?
Is that what you said?
No, and it's been an attraction offer.
Oh, an attraction offer.
Yeah.
Let me try to think.
I think that I would probably end up doing a, I would probably end up doing a decoy offer for that.
So it's like they come in for something that's free, but then you explain to them that that's only one part of a much bigger system and they really want this other thing and they'll happily buy that other thing that's significantly more expensive, rather than the free thing, which obviously you can offer.
That, you know.
If they should, they choose not to get it, but you, you know you give them the upside for sure.
Okay, cool.
I appreciate that.
And then that pretty much answers all my questions.
But it's funny that Layla, and I'll just put this on record, she convinced me to drop out of college years ago.
So, yeah.
Well, thankfully it worked out.
Otherwise, it's like, and I'm homeless now.
How did I convince you to drop out of college?
Your video on YouTube basically weighing the pros and cons.
And I was like, wow, this has never been more.
Well, there you go.
Well, I'm glad it's working out.
That's freaking cool.
Well, Layla convinced me to drop out of singleness, so I hear you.
Thanks, man.
I appreciate you.
Thanks so much for donating.
Yeah, thanks, guys.
Appreciate it.
All right.
Okay, so... Let's do two more.
We have two more winners for signed books.
Okay, let's do it.
And then you go over here.
Yeah, and then... All right, let's do it.
So, who am I signing?
So, we have Chase Sugarman.
All right.
Mr. Sugarman.
San Diego, California.
Mr. Sugarman.
You donated 200 books.
I only remember Sugarman.
What was the first name?
Chase.
Chase.
Chase.
Yep.
And guys, this is for anyone who donates 200 books.
You get a chance at a signed copy.
Keep being awesome.
Boom.
All right.
That's thing number one.
Okay.
Now we've got Mark Magalanis from Mardsen Park.
M-A-R-C or K?
Last thing I want to spell it wrong.
Mark.
Okay.
Mark.
From NSW, Australia.
All right.
We're shipping this out to you, Mark.
200 books going to Australia.
Oh, sorry.
All right.
We have one more.
One more.
Hot one.
We have a special one.
Oh, yeah?
Yes.
Shem.
Shem?
What else?
I don't know, does that sound like I'm supposed to know?
All right, and she actually has a fuck your mood, follow the plan license plate, so I'm gonna sign it too.
Okay, all right, and then she'll know this part is for me, and then I'm gonna do this, and then you call the next person.
Maybe I'll do whatever you know okay, so call this one okay okay, BRB.
Have fun.
Should I call somebody or should I answer questions about Alex that are uncomfortable?
Should I spill some tea?
All right.
Hello?
Hi, this is Layla Hormozy.
Oh my gosh, Layla, how are you?
Good, how are you really good?
I'm really good.
Sorry, gym wife, i've got a gym music going on in the background.
Oh my gosh, you're fine.
I love your license plate.
Ah, thank you very much.
Thank you, they took it off me.
They thought it stood for something else, so the government took it off me, which is not fun, seriously.
They took it off.
What the heck that's so rude?
Okay yeah, not cool.
I know not cool.
Um well, you're on her mosey hotline and alex went to the bathroom and so they gave me your number to call and i was like she's got the license plate, we gotta do it.
Well look, I think that you are the perfect person to ask this question for me because yeah, I'm really stuck, Leila.
Like, I'm really stuck.
Yeah, I have been training up a operator to come in and replace me to have more time.
We really want to scale and go to three locations and and to fall locations and scouts are sort of eight figures and the operator that I have poured so much into in the last two years has unfortunately burnt out.
I keep taking these technicians that come from like PC to PC manager through to like an operational role and I feel like I'm needing someone that has more influence versus the technical guys that are coming in and there's a little bit of analytical stuff, matrix-style org structure.
That's just not working for me.
I've got someone that potentially is quite influential, like me, that comes from a sales background and has a bit of retail management experience.
Would you recommend that?
That is someone that potentially could help me run.
It's a 5 million PT business.
We have 1600 PT clients, 35 staff and it's high volume but also high care and high service.
So, in general, if you are looking at hiring somebody to be an operator, I look at it as an operator is really a people operator.
Right.
Now, if you can operate and you can influence people, you probably also can deal with process and systems and all those things.
But I look at it as it's a much higher leverage skill to have somebody who has the ability to essentially influence people, lead people, manage people and drive sales than it is to have somebody who understands like, the technicalities, the project management skills, the organization.
So I almost look at it as like that person you want to have at the top, and then they can contract people, they can hire people they can like if they're not the best at the analytical, technical side, they can get people who are, you know, like.
For me, for example, like my skill has never been, like oh, i'm the best with systems and project management tools and organ, like it would actually be probably a bad use of my time to do that because i'm better at, you know, leading people, driving revenue, doing those things.
And so i think you want to think about what's your skill set right Yeah, influence.
It's 100% influence.
My people are pouring into my people.
Conviction.
I'm selling even from the interview process of when I'm in HR and I'm even just selling it at PT.
I use the interview process to almost sell our culture, sell our team.
The point of difference that we have in the marketplace, I use my conviction to influence my team.
Correct.
So you want somebody who approximates your skills, right?
If you bring in somebody who has none of your skills, then what are they taking off your plate?
They are solving a new problem, but they're not solving the fact that you still have this on your plate.
And so a lot of people, when they bring in an operator, this is the number one thing I see is they think oh, I need somebody who's like the opposite of me.
They need to be like very detail-oriented and operate and all these things.
I'm like, listen, I'm an operator and I'm not that person.
I'm not hyper-technical.
I'm not driving the project deadlines.
I'm not doing like, I am a people leader through and through.
And I also have an enormous sales background.
And so I think that you have to.
It's like the weirdest frame shift, but it's like find somebody who's more like you and they will take more things off your plate and they'll probably be able to do a better job leading the team.
And so I think, honestly, it sounds like you had the wrong avatar in the past.
And I think that you've taken the step in the right direction.
So like, I love your plan.
I actually wouldn't change anything.
I think that you should give this person a shot.
This is absolutely huge.
Honestly, this is the biggest constraint that's stopping us from scaling and duplicating our model, because all of our systems and performance and everything like that is locked down.
Even hiring our technicians is locked down.
But leadership is a huge dysfunction and we're great operators ourselves and great leaders ourselves and it's just like cloning ourselves as leaders is really holding us back from going to eight figures.
Yeah.
And at some point you have to, you have to make a choice which is like and it's more of a decision which is like I can no longer scale this business off my leadership alone.
I can no longer scale this business off my influence alone.
Like I have to bring in other people.
And sometimes, when you're thinking about scaling the business like we talk about the constraint of the business all the time, but sometimes it's your view are the constraint.
If you are, if you have a lot on your plate, if you are gassing it, if you are working 12 hours a day and you bring in people that are not coming in to relieve you, you've just added more to your plate because you have to manage them, manage their output, manage their kpis, but you haven't relieved yourself of anything, and so i think sometimes the best thing you can do is ask yourself what's constraining me versus the business, and i think, once you get to that point where you're, you know, creeping on eight figures that's probably the best question to ask 100.
And the hardest part as well is trying to find people that have the grit and resilience.
And I think sales builds that for you.
It's gritty where if you're getting someone from a technical background, they probably don't have the same grit to deal with all the adaptability and all the constraints that operations has.
They're probably not even just in their mindset and their adaptability alone probably not going to be able to handle the volume of operations.
Yeah.
So here's what I tell you.
This is what I tell people.
I want somebody kind, but tough.
And I want somebody organized with sales skills.
That's it.
Those are the two things.
Kind, but tough.
Organized with sales skills.
I love it.
I think you're on the right track.
I would make the hire.
Yeah.
Thank you so much.
Thank you.
Okay.
Well, Hey, have a great rest of your night or morning.
I'm not sure.
Okay.
I'll talk to you soon.
Thanks.
Bye.
All right.
So I was told by the hundred dollar men that we're doing um as soon as.
Yeah, I'll tell you.
I'll say one.
I'll say one.
I'll say one.
We're good.
We're good.
Let's do it.
Let's do the next, uh, next cell phone.
Oh, you want to do one early?
Okay.
Okay.
Cause we're going to do.
Okay.
Telephone.
Okay.
All right.
The next ten.
The next 10 people who donate 200, oh, there you go, you got it.
Next 10 who donate over 3.35 get a signed copy.
So right now, you donate 200 copies, we will sign a copy, I'll put your name on it.
It's the next 10, okay.
I think we might, that might have been the next 10.
I think we're close.
No, I think we got two left.
I think that was seven people.
There's, and I think there's one left.
Okay.
As soon as we get the names, we will be signing copies for you guys.
You guys rock.
Thank you guys so much.
And thank you on behalf of the entrepreneurs, by the way.
Okay.
Let's pull up.
So we did... Okay.
Who else do we have here?
Let's rock and roll.
We have... Did we do Angelo?
No, we didn't do that one.
I don't know.
I haven't been up here.
Yeah, I have.
Okay.
So...
So serious.
All right.
So this is a slightly smaller business, so this would be a good one for anybody who's a little smaller.
Salty.
Oh, maybe that's why it's a smaller business.
The phone doesn't work.
Denied.
All right, I'm gonna give him a more shot.
He's like, I can't get leads.
Be like, I don't know.
The phone doesn't work though, bro.
I'm calling you, man.
The phone don't ring.
Did not mean to do that to you.
Dude, you just hung up.
Dude, were you flexing on me, bro?
Happy birthday, man.
Oh, well, my happy birthday gift to you.
So thank you so much for donating books, man.
Let's do this.
Okay, top line's 20K a month?
Yeah, yeah.
Okay, 20K a month, 4K bottom line, right?
Yep.
Okay, got it.
So what are you selling right now?
We're selling client acquisition services.
So I'm doing for financial advisors.
So I'm doing a bunch of stuff.
I'm doing paid meta ads for most of the deliverables.
And then I'm starting to notice that we're booking a lot of appointments for advisors but they're not closing them.
So I'm starting to build in AI sales and supporting them with like sales coaching calls to help them convert.
Okay.
I drank a shot of energy while you said who is the person that you're doing the client acquisition for?
Financial advisors.
Financial advisors.
Okay, got it.
Okay, what's price point?
So I'm charging 5K upfront and then between 2K a month and 5K a month.
I'm trying to figure out some sort of upside.
Yeah, how are you getting them right now?
Revenue share.
Yeah, how are you getting them right now?
How am I doing?
Yeah, so I've done the interview message.
So I emailed a bunch of people, did some insights, did that first.
We got one from Cold Call and then I've had a couple verbal yeses through paid Facebook ads, but they haven't actually closed.
Okay, how long have you been doing this?
Uh, I really started pushing this since October.
Okay.
So like less than a year.
Yeah.
You're figuring out your first real channel.
So I'll tell you right now for just about anyone who's doing less than a million dollars a year, it's almost always dramatic underestimation of the volume required.
Okay.
So right now you said you got one from cold calls.
You got one, you got a couple from interview method, right?
Yeah.
Yeah.
And then I've been moving to paid ads and the lease flow is coming in but like the quality of the leads have been fluctuating.
So I'll have a You're measuring on too small of a time horizon.
I'm just like, it's normal.
You got good leads, you got bad leads.
It's just part of it.
All right.
Okay.
And so you don't think it's the offer?
You think I should just ramp up the amount of volume in terms of new prospects?
What's your close rate?
What's your close rate?
Say it again?
Oh, 10% is your close rate right now.
Now of the.
So the 10, though cause I want to give good, get good numbers here are all that would mean that 10 out of 10 people that you made the offer to were qualified, or this 10 people you talked to.
So, okay.
Of qualified leads that you made an offer to you close one.
Yeah.
Okay.
Now I don't know how good your sales skills are.
Cause sometimes like if you don't know how to you know if you're just getting used to sales like that could be a thing.
It might not necessarily be the offer as much.
But what's the incentive for someone to sign up right now?
What's the incentive for them to sign up um like well, i would just drive them new traffic and they don't have to worry about like, booking appointments.
I just put appointments on their calendar, heard.
Do you have um, do you have a vsl in your sales process right now?
Yeah, but i don't think it's well.
I, i don't think it's very like good, my background is in sales um, not marketing, so i leaned on that heavily.
But yeah yeah, this is just a different product that i've been selling okay, lower ticket.
So I'm gonna tell you something that I told one of my sales directors years ago, which is that at this point right now, especially if you came from a background in sales, I want you to be thinking about how do I make sales easier rather than how do I get better at sales.
So I think you have the right frame.
Just big picture, okay?
Basically, how many success stories do you have?
I have three.
Okay.
So I'm going to tell you something that you probably don't want to hear, but like.
This is what I would do if I were you.
Hmm.
What are you going to say?
Fine.
Okay.
Layla probably doesn't want to say um, I would probably see if I could work for people with a free trial plus penalty model, which is actually a different one.
That's a money model that's inside of money models, uh, book.
So when you go watch that video training on it, everyone who's watching this, by the way, it's free.
Chill out.
That's free for anybody.
You don't have to buy a book.
But the way it works is.
This is that you have someone put a card down and they still have to do all these behaviors.
And if they don't do the behaviors, you build them.
And the reason for that is like listen, I will do this work for you, and I will do it for free, because I need testimonials.
Because that offer will get you way more sales, obviously.
Because like you probably talked to all these, you probably talked to 30 qualified leads, right?
Something like that.
Yeah, I talked to more than that.
Okay.
So dude, I would rather you just like fill up your calendar, get way better at it and get way more yeses and then basically artificially not artificially realistically jam your supply demand so that you can barely even like work, like can't even do anything else because you've got so much business that you're working with.
And then it'll shift your perspective and your behavior, because you're gonna be like dude.
I have so many people who want to work with me right now.
And then you'll learn more, you'll have way more testimonials and then you'll have the pricing power that you need.
Because I mean it's realistic and it makes sense that it's taking you so many to close because you have no proof.
You're leaning purely on sales.
It's purely on sales.
You just need the other stuff.
What are your thoughts on it?
I guess this is a future problem.
But my other thought around this was if they can't convert the leads, then I'm going to bring on all this traffic for them to try to convert the leads, but they still can't convert it.
So then I'm out of cash flow and I can't solve it.
No, they're going to pay for the ads.
They're going to pay for the ads.
You're going to do the service for free.
Right, right, but they're gonna pay for the ads, they still don't convert the leads, right?
Then I gotta help them convert those leads.
This is a feature, not a bug?
Okay.
So when you're an agency and you deal with small business owners, which is what you're dealing with it's going to pretty much just suck.
And I'll tell you that there's really only like, let me just fast forward to what's going to happen.
Can I just tell you your future for a second?
So what's going to happen is you are going to figure out how to start acquiring customers.
So in steps, you're going to follow this advice.
You're then going to get enough proof.
With enough proof, you're going to make a compelling VSL.
With a compelling VSL, you're going to start being able to sell at higher prices.
You're going to start increasing your prices.
Because you know how to acquire customers, you're going to start selling more customers.
And you're going to get excited because a disproportion of that is going to drop straight to the bottom line.
But when that starts happening, you're also going to start noticing that people are going to start falling off the back end.
And then, all of a sudden, your revenue is going to go up, but CAC's going to start going up too over time.
And then your margins are going to compress.
And then you're going to be at between $1 and $3 million a year.
And you're going to be like, man, this sucks.
I have this big churn factory.
And then you'll call back and be like, hey, I'm doing $1.8 million top line.
I did $250,000 bottom line.
I'm really not sure what to do with my agency right now, because these guys they kind of suck at business.
And I have to try to explain to them.
I have to hold their hands and do all this work for them.
And so I'm just trying to figure out a better way to run this business.
And so then, at that point I would then say OK well, the issue is this is that you have a poor avatar that sucks at business.
And so either option one is that you build this thing from the front end so that it's as low cost as humanly possible, so they don't churn ever and you can do something in such a way that at 300 400 a month you still run insane margins on it because your stick rate's really good and it costs you almost nothing to run.
That's option one.
That's the low cost, high volume model and it works fine.
But you have to build the business day one with that low cost volume model.
So that you're dealing with these small business owners.
You have to price at their worst month, not their best month.
Now, the second scenario is that you have to go after higher, you have to go after whales, right?
You have to go upmarket.
And those guys don't need your help closing because they know how to close and they just need deals.
They need lead flow.
Either of those are the end state of where you're going to go.
But it often happens that you have to go through all those stages that I just outlined.
Because you don't have the confidence yet.
You don't have the proof yet to go sell those whales.
And so it's like you kind of need to get yourself to a business owner who's making a million, two million, whatever a year in revenue.
So that they can be like, wow, this sucks.
I should build this differently.
So those are the two end states.
So that you can do this at low cost.
Or you're going to say, I got to go whale hunting.
But the thing is, it's very hard to sell whales with no proof.
But those are the two end states of actually what makes this business work.
Okay, so is there a world where I don't even go after this market and I change the No?
So everything You're good.
Everything I just described is true of anyone who does client acquisition for any business.
It's like what happens is if you're good at marketing and sales, you very quickly deal with people who just aren't.
They're only good at one element of it.
Right.
They're not good at some component, which is why they're hiring you.
But it's kind of this catch 22.
So you end up eating up more and more of their business or you have to go up market.
And so you have to make it so cheap that you don't care if they churn, because there's so many of them and it costs you nothing.
Or you actually price it in a way that you can have a charge of premium.
But you can only do that with people who can afford it, which is up market.
So if you look at the biggest agencies in the world, which is basically what you are, you either got to go, like you know, super cheap, super high volume or premium way.