In this reflection, Chanel recounts her early career experience working in a retail store during her early 20s. The central conflict of her narrative stems from a common but often overlooked professional dynamic: the age gap between a supervisor and their subordinates. Chanel found herself in a position where she was "someone superior at work," yet many of the individuals working under her were "a lot older" than she was. This discrepancy created an inherently "interesting experience," characterized by the tension between her chronological age and her professional mandate.
Because of the age disparity, Chanel faced significant challenges in establishing her authority. To bridge the gap and maintain order, she found that she "had to be very stern," a trait she notes is generally "out of my character." This requirement forced her into a role that felt uncomfortable, as she occasionally had to act in ways she "didn't want to do" and sometimes even felt she had to "be a little bit mean."
However, Chanel emphasizes that this behavior was not a reflection of her personality, but a strategic necessity. It was "very important" for her to "stay on my ground" despite the discomfort. This highlights a critical lesson in leadership: the ability to prioritize the requirements of the role over one's personal inclination to be agreeable. By holding her ground, she was able to navigate the interpersonal friction that naturally arose from managing older staff members.
While the process was initially "uncomfortable," Chanel reflects on the long-term benefits of this experience. The situation served as an accelerated training ground for professional management. She notes that the experience "actually paid off in the long run" and provided her with invaluable insights into the nuances of leadership.
Specifically, the experience taught her how to balance competing demands: the need to be "fair" while simultaneously remaining "stern." This duality is the hallmark of effective management. Ultimately, the goal was consistently "getting the job done," and through this retail role, Chanel learned that authority is not about being liked, but about maintaining professional standards through firm, equitable, and consistent action. Her story serves as a testament to the fact that leadership is often forged in the fires of uncomfortable situations, ultimately shaping a more capable and confident professional.