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Our personal life and our work relationships and our personal relationships, we have to
take the time to think about what is it that we truly value?
What is it that we prioritize?
Today we'll look at how best to do this.
My name is Matt Abrahams and I teach strategic communication at Stanford Graduate School
of Business.
Welcome to Think Fast Talk Smart, the podcast.
Today I am happy to be joined by Charlotte Burgess Auburn.
Charlotte teaches classes at Stanford's Haso Platner Institute of Design, also known as
the D-School, where she serves as the director of community.
Charlotte recently published a D-School Guide called You Need a Manifesto.
How to craft your convictions and put them to work.
It's super exciting to have you here today, Charlotte.
Welcome.
Thanks for being here.
Thanks so much.
I'm really excited to be here.
Great.
Let's get started.
Before we dive into crafting creeds and making manifestos, I was struck by a line in your
bio that said, you see yourself as an extroverted introvert.
I believe a lot of our listeners see themselves the same way.
I'd love to have you elaborate on what being an extroverted introvert means for you and
how it shows up in your work and personal life.
I think of myself as an introvert because I really identify with the definition of an
introvert as somebody who really needs to go beat by themselves in order to recharge.
In the presence of people, they're using energy, but in order to regain energy, they need
to go away from people and be quiet.
I think a lot of people feel that way.
I sit on the high extreme of extraversion.
To hear that sounds a little foreign to me, but I can absolutely see how many people like
yourself and our listeners might feel that way.
Let's get into manifestos.
What are they?
Who are they for?
And how do they help us in different areas of our lives?
So a manifesto is a statement of purpose and a script for action.
My take on a manifesto is kind of a more modern and personal one.
I think that rather than recruiting others, what we really need to do these days is to
recruit ourselves.
We are currently in the middle of a maelstrom of being recruited by everyone at every
moment.
I mean, anybody with a telephone in their pocket is constantly being recruited.
Their attention is being drawn.
And I think we need to spend some time to recruit ourselves to our own cause.
And a personal manifesto is a compass, a navigation tool to help you find your way through what
at the moment feels like a pretty hazardous navigation scheme through life.
I think it's so powerful to allow ourselves time to just think about what's important
to us and to give ourselves some direction, be it if we're starting out in our careers
or perhaps pivoting or making choices.
So I like this idea of recruiting yourself.
Yeah, I mean, if you're not living life according to your own values, you're most likely living
them according to someone else's.
So really giving yourself the time to explore that, I think, is pretty critical.
I'd like to talk more about values.
In your book, you talk about how values serve as the essential first ingredients for our
manifestos.
How can we identify and prioritize our values?
So values are really, I had a hard time with this at first.
I really thought like, how do I figure out what are the values that I value?
I'm losing or that.
You know, it feels intimidating somehow that you need to get to some deep standard of
your being.
The more I read about it, the more I understood that values are literally that they are what
you value in your life.
And some of them can be deeply held and really immovable for you.
And then others are kind of like, what do you value today?
I value my latte today.
But getting to your values is a process.
It is not something that doesn't come to you out of the blue.
You're not awakened to it in some amazing way.
And it can be really easy.
I do a little exercise with students that I put into the book, which is, I ask people
to think about things that they love doing, to create a little thought experiment where
they write down some really nicely like flowery language, detailed flower language about something
that they love to do.
And then to pick apart that language, to find the types of activities that they get excited
about and why they get excited about them.
So I have them use a special format, which is like, I love to do this because of this.
And anything that comes after the word because as a verb in it, and if you go looking for
that verb, that verb is going to suggest something about what it is that you value.
So it's really just about digging in your own understanding, making it easy for yourself
to identify things, which then you can spend time with, right?
You can identify these first versions of it using these kinds of exercises.
Then you can interrogate that.
You can say, do I really value that?
Why do I value that?
So what I hear you say several things there.
One is we don't have to put these values on this pedestal.
They can be minor.
They can be major.
And that there's some pretty simple ways that we can go to identify our values.
I enjoy doing this because as a simple way.
And then we can look in interrogate and prioritize and look at which are more or less important,
which sounds much easier than when I first read your book and thought, oh my goodness,
I have to think about one of my core values.
Once you have these values identified, how do we go about creating our manifesto?
Can you walk us through your 5C process that you talk about?
Yeah, these are the elements that you need to be investigating and exploring.
You need to commence.
You need to begin.
So you need to be willing to begin.
You need to do something, some work to consider.
The place you find yourself in, your context, your bias, your goals and your values.
You just spend a little time working on those things to understand them and to describe
them.
So the core, what I ask people to do to create a first manifesto is to find sources of inspiration
that they can use as raw material to create their own manifesto out of.
So go find someone else's manifesto, pull it apart and put it back together as your own
as a way to begin, right?
It is not the last manifesto that you should make.
It is the first one you should make because it's the easiest one to do, right?
And as soon as you get the first one done, you're on the road to really developing a sense
of how you want to use that navigational tool.
And it sounds to me like your process is really about two things, giving yourself permission
to start and to recognize that a manifesto is a living document.
It changes.
It evolves.
And it strikes me that, and correct me if I'm wrong, it's less about the product, the
manifesto itself, but it's much more about the process that's important.
Do I have that right?
Yeah, I mean, I think it is much more about the process.
And yet the product is the thing that then allows you to engage into the process, right?
If you keep your values and your beliefs inside and in your head and don't get them out
of your head and out onto paper, you can't really have a great conversation with them.
I think being able to manifest things outside of yourself allows you to see them from a
slightly different perspective and to engage with them in ways that are very intentional
and deliberate.
And that's all you really need to be able to do is to engage with your values and beliefs
in intentional and deliberate ways that then allow you to create shortcuts for yourself
so that when you are confronted with a moment of difficulty or a place where you need
to make a decision that might be difficult, you have something to lean on.
Yeah, I'm seeing a lot of parallels between this preparation of a manifesto that you're
talking about, two things that we've talked a lot about before on this podcast in terms
of communication to preparing yourself.
If you're preparing a presentation or for a Q&A session, you would spend some time
thinking about what are the important things I want to cover and how do I want to structure
it and where are my values around these certain issues.
And it sounds like a manifesto essentially does that not for a presentation, but for our
lives and helps give us something to refer to.
I find that very intriguing.
It allows us to use some skills that we use for other circumstances and apply them to
ourselves.
Do you have specific advice for people on how to actually share their manifestos to communicate
it?
Is it, let me share my manifesto or these three ideas or is it developing stories that
you tell over and over again that reflect what's important to you?
How do you best communicate your manifesto?
One of the things that I talk about in the book is that, you know, form and style matter,
right?
The old Martian LeCloewing quote, the medium is the message, is very much a play here.
It really does matter the way that you decide to present it and both the format that you
use and the form that it takes.
But people should choose a format and a form that speaks to them where they're, where
they need to see it.
In the manifesto project that I run, the easiest method to create a first manifesto is
to collage, right?
And so that's what I have people do.
I have the new scissors and glue sticks and I have manifestos printed out and they cut
out the pieces that they want and they collage it all together in ways are interesting to
them as a first draft, right?
This is their very first draft.
And then the next thing I ask them to do is to really think about where do you want this
to show up in your life?
What are the moments that are sticky for you?
Like where are the moments where you either take time to reflect or where you most need
something to be staring you in the face to talk to you about your values?
Like is it your phone background?
Is it your zoom background?
Do you want it to be a communication tool to help introduce yourself to other people
so that you can begin your relationships with other people in a very transparent and
authentic way, like that may be the zoom background version, which is like, ask me about my
manifesto, right?
You know, and some people may be like, I don't really want to talk to people about my manifesto,
but I need to have it when I'm in conflict with myself or in conflict with others or I'm
feeling at a crossroads in some way.
And maybe that's something that it's in a little, I had a former boss of mine who had
it in a, on a card, a laminated card in his wallet had just had like one sentence.
That was his kind of thing.
And when I reneeded it, he would just like pull it out of his wallet.
I always love talking to people from the D school because it's all about glue sticks
and post it.
And I think that's fun.
And I think it points to that there can be a very tactile and playful nature to some
very serious concerns.
Yeah.
Play is, you know, play is critical, I think in this case as well.
The thing that I think it really does for me and for the students that I'm working
with here is that it really eliminates that intimidation factor because when you're
playing, the result is something that might be marvelous, but it doesn't count in some
way.
It doesn't count against you.
And I think that piece is like terrific.
It's like everyone wins.
So we started talking about how you make it approachable by devaluing, if you'll allow
me, the importance of values, right?
So it's more approachable, but also in the way you actually physically constructed is
also playful.
And both of those make it more approachable.
What I'm taking away from your comments about communication are each of us will create
our own need and ways of communicating our manifesto.
There's no one right way.
Some of us will want to broadcast it and others of us might want to keep it very private
and personal, but part of it strikes me, I think, of creating a manifesto is to think
about how do I want to share it beyond myself?
And I think that in and of itself is a valuable thought process.
Well, I thoroughly enjoyed our conversation.
Before we end, I'd like to ask you the same three questions I ask everyone who joins
me.
Are you up for that?
I am absolutely.
All right.
So I would like to capture the best communication of deed in a five to seven word presentation
slide title.
What would it be?
Okay.
So mine is, it's not about you, which is advice that I got from the wonderful Julian Grazki
who was psychologist who worked with us in the early days of the D school, be listening
for not what's wrong with me or what's right with me, but what's with them, right?
Where are that these people coming from?
And the ways in which I can communicate with them best will respond to the things that
they care about.
So it's really reminding yourself to be focused on the audience, the other person, and
to take that perspective, about empathy.
And we've talked a lot about that on this podcast.
Let me ask you a question too, who is a communicator that you admire and why?
One of the people that I most, whose communication skill I admire so much is Sarah Stein Greenberg
who is the executive director of the D school.
And she is one of those people who can choose their words incredibly beautifully.
Just feel like when she talks about stuff, I just, I'm like, wow, that is amazing.
And I think the reason why I admire it so much is because it's so different from my own
communication style, which is much more gut, you know, laying it all out there, and also
terribly circuitous, right?
And so communicators like that who are these incredibly cogent and clear setting up your
arguments and knocking them down are the folks who I really admire mostly because they're
different from myself.
I've gotten to know Sarah over the last year or so, and she was a guest on this show in
her book is fantastic as well.
And I agree, she is very articulate, and she's very good at connecting with people she speaks
to.
And those are skills that I hear you admiring in others as well as do I.
Our final question, question three.
What are the first three ingredients that go into a successful communication recipe from
your perspective?
I thought about these for a minute, and here they are.
Humanity, humility, and hustle.
Those listening in, no, I love things that come in three and I love eliteration.
So walk us through the three H's.
Give us a little more detail.
Yeah, I mean, I think humanity is definitely very easy to see that communication methods
that don't include humanity are a failure from the very beginning.
It's just important to no matter who or what you're trying to communicate that you take
into account the humanity of your audience and of yourself.
And I think the more that we do that, the better we are at connecting across gulfs.
Right.
Humility is a similar kind of thing.
It's just to not assume that you have all the answers or even that everyone else has
all the answers, right, to really be able to be open to change and to be open to being
taught to learning and over time and to be okay with not being perfect, right?
I just, I feel like one of the, another piece of good communication advice that I was given
by Julian was to stop repairing the things I'm trying to say while I'm trying to listen
to other people.
And that's just that's humility is to put yourself in a posture of learning and a posture
of listening.
And I think that one's key.
And Hassel is just like try to get out there in time.
Don't sit on things.
Don't wait to communicate with people.
Don't wait for them to communicate with you.
Reach out and get out there and do it.
It always gets better if you do something, right?
Yeah, I really, really like the humanity, the humility and the hustle.
To me, it's about be empathetic.
That's all about humanity.
It's about being open.
And that's what humility is about.
And then it's about taking initiative.
And I clearly see those as incredibly important ingredients.
Thank you so much, Charlotte.
You've helped us understand the importance of a manifesto and finding our values and
thinking about communicating it, and I wish you the best of luck on your book.
You need a manifesto.
Thank you.
Thank you so much.
I'm so glad to have been here.
Thanks for joining us for another episode of Think Fast, Talk Smart, The Podcast from
Stanford Graduate School of Business.
This episode was produced by Jenny Luna, Ryan Campos, and me, Matt Abrahams.
Our music was provided by Floyd Wonder.
For more information and episodes, find us on YouTube or wherever you get your podcasts.
Thank you.
