Business Skills 360, the podcast that looks at the other side of business English.
Hello and welcome back to the Skills 360 podcast.
I'm your host, Tim Simmons, and today I want to talk about levels of formality in spoken English.
Imagine you are looking for a job. and you have an interview at a big company.
You walk into the interview room and say to the panel of interviewers, Hey there, how's it going?
Believe me, that's a bad first impression.
Or what if you go to the bar to meet an old friend and when you see him you extend your hand and say good evening?
And how do you do?
Chances are your friend is going to ask you whether you're feeling okay.
In both these situations, the problem is that you used the wrong level of formality or register.
You simply can't use the same expressions, words and idioms in every situation.
You need to gauge the situation and adapt how you speak accordingly.
Mistakes can range in seriousness from funny to disastrous.
In the examples I gave, the problem was word choice.
The word Hey is fine when you greet a friend, but not an interviewer.
And good evening simply sounds too formal when you're going for a beer with a friend.
That's an easy one.
But how do you know with other expressions what's formal and what's informal?
Well, a very general rule is that longer tends to be more formal.
That includes academic words.
Just think of consider or select or discover.
Those are more formal than think and pick and find.
On a related note, phrasal verbs tend to be more informal than academic verbs.
So, cut down on spending is less formal than curtail spending.
And, call off a meeting is less formal than cancel a meeting.
There's another important difference between formal and informal words.
And that's about how precise our words are.
Informally, we can get away with being really vague, using nouns like stuff and things or adjectives like good and bad, but in professional settings those words sound too informal because they lack precision when it comes to word choice.
There's another area where you need to be careful, and that's with idioms.
You might have learned that native speakers often say that something rocks if it's good or it sucks if it's bad.
But did you learn that those are informal expressions?
Definitely not what you want to say in a job interview or a sales presentation.
So, how can you tell whether an idiom is informal or not?
It's all about context.
If you read it or hear it, consider the situation and who's talking to whom.
If you see someone say, I'm jonesing for a coffee or sorry, but I have to bail to his friend.
Don't assume that you can use these expressions in every situation.
In more formal situations, it's best to go with something more direct, like I want a coffee or sorry, but I have to leave.
Now, what about grammar?
Does formality apply to grammar?
You bet it does.
And here's a general rule the longer the expression, the more formal it is.
Just think about offering someone a cup of coffee.
Formally you might say would you like a cup of coffee?
A little less formally you might say how about a cup of coffee?
And informally you might just say coffee.
That coffee example also shows the idea of complete sentences versus shortened sentences.
So formally you might say that sounds like a good idea to me.
Informally you might say sounds like a good idea, or even sounds good.
Okay, we've looked at word choice and grammar.
But what about pronunciation?
Can how we speak convey formality?
Well, it can.
Basically, it works like the grammar issue.
Longer and more complete is more formal.
So, you might hear people drop the G from ING words or ING words like watchin' for watching.
Same for gonna and going to and wanna and want to.
And all those other reduced forms.
Some people learn and practice them because they want to sound natural, but they sometimes don't realize that they sound naturally informal.
So, let's recap.
We've looked at formality as it relates to word choice, grammar and pronunciation, and we've seen how more academic, more precise and longer expressions are more formal.
Informal speech, on the other hand, tends to be shorter and less clear.
I can't emphasize enough how important it is to pay attention to the difference and be able to speak at different levels of formality.
It might mean the difference between getting that new job or not.
That's all for today.
If you'd like to test yourself on what we've just covered, have a look at the businessenglishpodcom website.
There you'll find a quiz about today's show as well as a complete transcript.
So long and see you again soon.