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[The Rise of Agent Experience: Building the Future of Software with Matt Billman]-[20Product: How to Design and Build Products in a World of Agents | Why AI Will Kill Many SaaS Products | What Products Will Thrive and Die in a World of 100M Developers with Matt Biilmann, Co-Founder and CEO @ Netlify]

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch · B2 · 2025-03-14

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📋 Summary

The Emergence of Agent Experience: A New Paradigm for Product Development

In a recent episode of the 20VC podcast, Matt Billman, co-founder and CEO of Netlify, joined Harry Stebbings to discuss the transformative impact of artificial intelligence on software development. Billman, who has coined the term "agent experience," argues that as we move into an AI-driven future, the ability to build seamless interactions for AI agents will be the defining factor between successful and failing products.

Rethinking Product Design for Agents

Billman emphasizes that while we are still ultimately designing for humans, the way we build must fundamentally shift to accommodate AI agents. He notes that "when a user tries to get an agent to do something through your product, what happens?" This requires a new discipline of agent experience (AX).

As a practical example, Netlify implemented an "API flow" that allows agents to deploy sites without requiring an initial user sign-up. By delaying the authentication step until after the agent has delivered a tangible result—the deployed URL—Netlify creates a more frictionless experience. Billman argues that founders should "embrace agent experience as a discipline" similar to developer or user experience, focusing on the specific agents their users are likely to employ, such as Cursor, Copilot, or specialized tools like Bolt and Lovable.

The Future of SaaS and Custom Applications

One of the most provocative points in the conversation is the future of generic SaaS. Billman asserts that "the cost of building custom workflows, custom UIs, custom applications is going to dive down dramatically," leading to a world where businesses increasingly build internal tools rather than relying on generic SaaS solutions. He suggests that the current build-versus-buy equation is tipping. While he acknowledges that enterprise adoption will take time, he predicts that within five years, the ability to build custom tools via agents will become a standard operational strategy for many companies.

To manage the maintenance of these custom applications, Billman advocates for a "zero operations" and "serverless stack." He warns that "you definitely don't want a CodeGen agent... to give you a massive Kubernetes cluster and be like 'good luck.'" Success in this new era requires using managed building blocks—such as serverless databases and APIs—that are maintained by professional teams, allowing companies to scale their custom toolkits without exploding their maintenance costs.

The Evolution of UI and the "Chat" Fallacy

Billman challenges the assumption that chat is the default interface for AI. While conversational interfaces are useful, he argues that "chat is not it there" for all interactions. He believes that the next generation of software will move beyond simple text prompts to create rich, interactive experiences that were previously impossible. Because GenAI removes the constraint of computers being purely "transactional deterministic machines," developers now have the freedom to build UIs that guide users through experiences rather than just waiting for user commands.

The Economic Impact and the Rise of 100 Million Developers

Addressing concerns about "sugar high" revenues in AI, Billman remains bullish on the sustainability of the AI ecosystem. He predicts that we will see "the next 100 million software developers emerge around tools that are agentic." This shift will not replace traditional developers but will instead democratize software creation. He draws a parallel to the rise of React developers, noting that new layers of the stack were added without shrinking the existing ones.

Ultimately, Billman believes that the value of the internet's GDP will increase significantly. Tools like Stripe, which act as "zero operations" building blocks, will be "massively more valuable" as they enable a new wave of entrepreneurs to build custom, agentic workflows. By reducing the cost of labor-intensive tasks and shifting that budget toward building more specialized, high-value applications, the AI-driven economy will foster unprecedented levels of human creativity and productivity.

🎯Key Sentences

1
I'm really excited for this.
2
I would love to stop.
3
Can I be direct?
4
I mean this in a nice way.
5
I don't actually think so.
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📝Key Phrases

1
productize it in a way that feels super compelling
2
take the guesswork out of
3
move upmarket with ease
4
streamlines this with flexible, easy-to-use APIs
5
in essence, you could say that
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📖 Transcript

I think we'll see the next hundred million software developers emerge around tools that are identic, but I still think it will be a profession to use those tools to do stuff, to build stuff for other people.
If I look at Google's products like, I now have all these Genesis buttons all over and I never use them.
They just haven't managed to productize it in a way that feels super compelling.
This is 20 Product with me, Harry Stebbings.
Now, today we focus on a core new focus for product teams, how to craft an amazing agent experience.
Now, we've had an amazing developer experience for years, but as we move into a world of AI, crafting a beautiful and seamless agent experience will be the difference between winners and losers.

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