If what it takes to be the best in the world at the thing that I'm doing is to lose some of those aspects that we're talking about, then I don't want it.
Number one is the family.
And it is sort of what Avni and the kids are going to say.
And maybe I should say I'm kind of fearful that what you just said is true, but I'm not fearful enough to change it.
You know. Welcome to the Knowledge Project.
I'm your host, Shane Parrish.
This podcast is about mastering the best of what other people have already figured out so you can apply their insights to your life.
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Today, my guest is Ravi Gupta, who has mastered the art of balancing quality and quantity in both investing and life.
From his time at KKR to steering Instacart through pivotal moments, and now as a partner at Sequoia, Ravi has not only accumulated insights, but as you'll see, he's put them into practice.
After talking with Ravi on the phone a few times, I found myself going back to parts of our conversation over and over again.
And I wanted to know more.
In this episode, we dive into the best advice he's ever received, the importance of keeping the main thing, the main thing, and the reasons even exceptional people fail.
Get ready to be inspired and learn from his unique perspective on life and success.
It's time to listen and learn.
what's the best advice you've ever received and it's from my dad right when i first started working and he said listen son don't have a work personality and a home personality personality it'll just tire you out and you know you don't want to have to live two different lives and you know i'm sure there are way better versions of advice from when i was a kid or any of that around integrity and you know all that but the piece of advice that just came to mind when you asked was that one have you worked with people who seem like two different people one person at work and one person outside of work yes
a hundred percent how does that make you feel I think the first thing is you're surprised when you see them in the home environment because you have this vision of the way they are and then you see them in a different environment.
And let's just say they're very tough at work and then they're different at home.
They're understanding, they're smiling more, whatever.
So I think the first thing is surprise of, oh my gosh, this person is so different than what I expected.
and then i think the part that is bad is you're sort of like why don't i get that person man i would love to work with that person you know um and this is where i think covid was sort of interesting because like in covid you actually did mix that up a little bit more and you'd see somebody who was generally a certain way and then you know their kid would come bouncing into the room and you'd see how different they were with their kid and it really warmed them up to you And, um, yeah, so I, I think that, uh, it kind of makes you feel bad because you feel like you're not getting the real person,
right? People generally are more real, I think, uh, at home.
Um, and so you feel like you're getting this act almost. And then that, that becomes an impediment to trust too, in a way, right?
Because it's like, who am I getting?
How do I predict what I'm getting?
Totally. When your father told you that you, you were a teenager, I'm assuming.
me? I just graduated college.
I was about to start my first real job.
What were your teenage years like?
So I have an older brother, uh, who's three years older than me.
And, uh, I bring him up because I think he was pretty impactful to my teenage years.
Cause a lot of it was in comparison to him.
Um, and my brother is wonderful and kind, but he was better than me at most things.
And And a lot of my teenage years felt like trying to either live up to what he was good at or differentiate myself.
And that I do think it's an interesting answer that when I say it out loud, because it does feel like my answer as a teenager is sort of in relation to somebody else.
But I was a happy kid and all that.
But it was all I always had that in mind.
Was he naturally good or did he work hard?
Both. Both. I think my brother has an extremely he has a wonderful work ethic, but he also, you know, it did come easy to him on some things.
And then I realized, to your point, I tried to spend time on things that were different than what he did.
So he liked baseball.
He liked lacrosse. I didn't play baseball or lacrosse.
I played basketball.
He really was deeply studious and was into premed.
And I was like, I'm definitely not going to be a doctor.
or he went to college at Northwestern, which is close to where we're from.
And I said, I can't, I can't go to Northwestern.
So there was a lot of that where a lot of my decisions almost felt like they were a response to his.
Um, and the other thing is my parents are from India and I think that they have a very strong sense of what success looks like.
And I'm very close to my parents, but that also informed my teenage years for sure, because there was a very clear message from them around like, look, you got to get after it.
Laziness was like a huge ding in our household.
It was just so offensive to be lazy.
And so any moments where I had that reeked of laziness were really poorly received in my house.
Are you like that with your own kids today?
yeah certainly somewhat i think um i think what we try let's think about this i think for avni and me both of us had parents that were pretty um you know had an opinion on the value of trying to be traditionally successful whatever um which i think is very typical for children of immigrants um i think we probably have a slightly different view than them on that of you know there are probably a broader definition of things of success than what they had But I think we both do believe that we want our kids to be happy.
And we think, and I certainly think that earned success is the key to happiness.
I really believe that.
I heard this one time from Arthur Brooks, who used to run the American Enterprise Institute, has really sat with me.
It is something I believe a lot.
And so a lot of what we try to get into our kids is this belief of whatever you do, just make sure you feel like you're good at it and make sure that you feel like you've earned some level of success in it.
And that comes from trying, that comes from practicing, that comes from doing something hard, you know.
And I have no idea how successful we are at that because there's three boys, the twins are 10 and the youngest is eight.
But I would say that that is kind of the theme that we try to use as we're talking to them.
I like the idea of earned success.
Going back to sort of your parents' definition of success, do you think it was narrower then than it is now because you have the luxury of being broader?
And I mean that in the sense of being narrow because here, this is your path out of this situation to a better life.
Whereas now, when you look at your kids, you have a much broader sense because you have a lot more luxury in how they become successful.
A hundred percent. A hundred percent.
Everything my parents said and wanted and Avni's parents said and wanted was out of love and it was out of what they saw as the path to the things that would make...
They basically thought what would have made them happy and then applied that to us of, okay, let's try to make sure that you have all that.
And I think to your point, I think that them immigrating to America, it was a different life than they had in India, and it's different life than their parents had in India.
And I think what you just said is absolutely a luxury that we have. And that's a luxury that was largely provided to us from our parents, you know, but yeah, I 100 % agree with the premise.
premise the other thing i sort of wanted to go back to is laziness it's like such a trigger for me with my kids i don't know why but any hint of laziness i'm just like all over mine mine is uh whininess any whining drives me nuts and it is because i thought about this a lot it's a huge trigger where i am irrational in my response to it and but the reason i think i am is i just i I really dislike whiny adults.
I really dislike people that are victims. And I really have a hard time with it.
And I have this thing that I just want to make sure that my kids are not like that.
And so I'm sure that I'm not doing it right, but it is such a triggering thing for me when there's whining or feeling like, oh, this happened to me and kind of their, that their life happens to them versus like, no, you know, it's not a mistakes were made situation.
it's not like gosh there was nothing I could do it no we can always do something we have agency we are the captains of our own ship and so I always joke with my wife that like if they're you know uh in therapy when they're older and they're telling their therapist about what their parents did one of the things is certainly like man I couldn't even complain about anything um but that's my trigger how do you talk to them in that moment about whininess like what does does that conversation look like when you catch them sort of whining?
Yeah, I think, well, there's probably two different versions of it.
The one that I'm not proud of is the one where I'm emotional.
I'm quick. I sort of haven't taken the time to think about how exactly I want to deal with it.
And I just kind of react, you know, so hopefully that doesn't happen a lot, but that's definitely one version of it.
Um, you know, stop whining that one.
I think the one that is much better is sort of asking them questions.
Hey, what happened here?
Hey, why do you sound like that?
What is the thing that actually went on?
Do you think you could have done anything differently?
And I think that kids, they are good at answering questions and they give you surprising answers sometimes.
And what we find is if you just get them talking, it's generally much better.
And the questions generally help with that.
And so I'd say when I'm at my best or when we're at our best in that situation, it's much more asking them about what they think and trying to get them to get there themselves because it's the same thing right they have to believe it you know my parents have this thing if you can't learn someone else's lessons for them and i think that applies a lot right i think about that like they have to believe it they have to get there and i'll give you an example that's a little bit broader but it's a moment that i was pretty proud of and it's not totally related to the whining but it is related to the earned
success point that just happened okay and And afterwards, I told my wife, I said, gosh, if the lightning bolt hits right now, it's fine.
I will be happy because so my older boys, all my sons play soccer.
OK, my older boys, they had the soccer tournament.
It's called the State Cup and they won it and they've won it.
Their team has won it two years in a row.
And so they were pumped.
Right. They have this medal.
Their team got this big trophy.
And my youngest son, he plays soccer, too, you know, for his own age group.
And he's gone and his team hasn't won it before.
OK. Okay. So anyway, we're on the way home and the older boys have their medals.
And they're just pumped.
They're excited talking about the game, whatever.
And my youngest son says to us, he's like, hey guys, can you sign us up for state cup this year?
His team. And we're like, of course, buddy.
But his team historically hasn't been quite as successful as the older boys.
So we're like, we'll definitely sign you up.
You know, we're not sure exactly how it will go, but we'll sign you up.
And then the older boys have some real empathy for their little brother, which was awesome.
And they're like, Savan, both Nayan and Shrey, my older boys, Savan, don't worry.
Even if you guys don't win, we'll get you a medal.
Okay. We'll get you a medal too.
You sit on the bench with us when we go to the games, we'll get you a medal too.
And Savan, my eight -year -old, you know, I don't say anything.
My wife doesn't say anything.
He looks at them and he smiles.
He said, no, that's okay.
I want to earn my medal.
And that moment was so much better than us like interrupting and being like well it doesn't matter if you get the medal unless you win it and all this stuff he said it himself something inside of him has now been internalized the metal is valuable if i earn it right the metal is not valuable if somebody gives it to me and that is like the success case there's a thousand failure cases but the success case of you know earning it is the thing that counts that was a pretty cool moment that i think is something we hope to get more often that's awesome it's so counter -cultural these days in a world
or era of participation metals.
It really does miss the point entirely of what the purpose is of a metal, right?
Because the metal isn't valuable because it's shiny, right?
The metal is valuable because I read something recently.
I don't remember where, but it was talking about memory dividends.
And the reason that the metal is valuable is if it provides you with a memory dividend, with something you can think back on honest to oh my gosh this is what this represents and if you get it for just going then like come on and I I do believe that there's value in participating in sport there is all that but it's like we've it's like we've solved the easy part of the problem right the the the hard part is that kids want to get trophies and they want to earn them and only one team can win it right And maybe the second place team, I guess.
But we've solved that by like, okay, cool.
We'll just give everyone a trophy.
It's like, no, the way you solve that is by going home and having the hard conversation with your child afterwards of, if you want to win, why do you think we didn't win?
Well, we didn't win because they probably practice more than us.
We didn't win because they may be more naturally talented than us.
What are we going to do about that?
And the easy answer is, well, sure, we'll give everyone a trophy, but that doesn't solve the actual problem.
And so I do think that to me is pretty endemic in general.
I sound like I'm you know preaching but i i i think that's a real thing you and me both men i i think the same thing sort of about uh you know the slow elimination of gifted classes versus non -gifted classes and yeah uh and it's all in the name of equality yes but it's so interesting in terms of how to think about that which is like some kids uh are better at math than other kids and you want to challenge challenge them or you're going to lose them.
And those are the kids that might do something amazing in math in the future.
And if we lose them, then we're losing all this talent too.
We're doing them a disservice in a way.
Well, I think it's also to your point, Shane, you know, even when people say equality, it really is mistreating the kid that's better at something.
Totally. Right. Why do they not get to be challenged?
If you really think about it, why do they not get to enjoy school anymore?
Why do they not get to feel like they're learning something, you know, and I think that you want to give everyone a chance for sure.
You know, we are products of people being given a chance, but you can't mistreat somebody who either has worked hard or has natural talent.
And I just don't think that that represents it.
I think that we've talked about companies, all that, that happens in companies too, you know um and I just think that yeah I don't I don't like that you and it also is dishonest to the to the person because at some point you're gonna have to pay the piper at some point the world will decide whether you are good enough for the thing the world is asking you to do whatever it is like no one's gonna listen to your podcast if it's not good right like so at some point the bar becomes the absolute bar you can't fake it I want to come back to the bar for a second, what seems to be happening is we just
kick that can. It's like, yeah, we all know intuitively we have to have this conversation and that there's a reckoning, a moment when reality meets the situation.
But it seems like at least in elementary school and even in high school increasingly, it's like, we're just going to kick that can a little further down.
I don't want to have that conversation.
The next person can have that conversation.
Yes. Yes. Well, this is, it's so fascinating.
You just said that and you mentioned reality.
So I have a couple of things that i say a lot at home i say a lot at work and i say a lot you know in any setting where someone will listen to me but two things one reality is undefeated right reality is undefeated and the second is embrace reality the the sooner you figure out what reality is and you embrace it then you can do something about it right and i have a friend who's a founder and he was he was down like six months ago and he asked he said can we have dinner together i'm not feeling great and And we went and we had dinner and, you know, it's not like the dinner ended and all of a sudden
he was feeling great.
But then three weeks later, he sounded like a different person.
So I asked him, I said, what happened?
You sound so much better.
What happened? And he said, you know, instead of just thinking about the problem in the last few weeks, we've just started working on it.
He's like, and we've only made like 1 % progress, but he's like, it's so much better now that we're just working on it.
Now we're just working on a problem.
Whereas before we were just thinking And I think that that comes from the embracing of, OK, this is where we are.
This is what we got to go do about it.
And I think your point of effectively trying to avoid reality and kind of kick the can down the road and have somebody else have to deal with it, that's a real disservice to someone you care about or someone you love.
It's the same reason that feedback is valuable.
I think it's the reason that sports teams are a good analogy when they're at a very high level.
Because the feedback happens every minute.
If you're not good enough to be on the floor, if you're not good enough to be on the field, the ball goes by you.
Your team might give up a goal.
It is quite obvious and the feedback mechanisms are quick.
And so I think that one of the things that I think about is sort of The speed of reality.
How quickly does reality hit you?
And what is the impact of reality?
And so there's that saying that every morning in Africa, I saw this on Twitter recently, but every morning in Africa, a gazelle wakes up and knows that if he doesn't outrun the fastest lion, he's going to die.
lie. Okay. Cool. He wakes up running.
Every morning in Africa, a lion wakes up and knows if he doesn't outrun the slowest gazelle, he's going to starve.
He wakes up running.
Well, for those folks, for the gazelle and the lion in that case, reality hits very fast, every minute of every day.
The cost of not facing reality is death.
Obviously, that's not quite the same for any of us sitting in our offices or whatever, but I do think understanding that that reality does hit you every moment and that not embracing it does have a cost. I think that's really important and valuable.
Well, let's dive into that a little more because you work with founders who live and operate in a reality -based world.
They can't create their own reality.
They have to deal with reality.
They're in the truth business, if you will.
How do you help them see reality instead of misinformation or erroneous information information or getting caught up in their own beliefs or their own ideas that may or may not be true?
Yeah. Well, I think the first thing is a lot of founders, they're different.
Some of them are amazing at that to begin with, right?
That's their wiring.
That's the way they are.
And so frankly, with those folks, a lot of it is just making sure that you're helping get the right signals to them, because by nature, they are such where, you know, they do that.
There are some who, I think, I'm sure you've heard about this Steve Jobs reality distortion field, right?
I think that's actually been pretty negative overall to the like startup ecosystem, because I think that people have heard that as Steve Jobs didn't embrace reality and Steve Jobs.
I actually think that his was quite different.
That was a representation of ambition.
That was a representation representation of we need to be great.
And I think that that was a representation of I'm not going to be constrained by what someone tells me can or can't happen.
He still was embracing reality as to whether or not people love the product, right?
He still was embracing reality as to whether or not it was selling and things like that.
And so I think that I think one aspect is sort of reminding people that the Steve Jobs example, which is incredible in so many ways, you kind of have to dig underneath that.
The reality distortion field wasn't that he wasn't listening to market signals.
It was that he was ambitious for his team of, we can do better.
We can do more. We can do more.
Go ahead. When I think of Jobs, what I think about when that happens, this reality distortion field, which I think we've mislabeled in a way, I think that his standard was just so much higher.
Yes. Yes. The better example to me of Jobs is, have you ever heard the anecdote about him with the with uh when he looked at a cabinet no it's an amazing anecdote okay so there was this beautiful cabinet that he saw okay and he loved it and he thought it was gorgeous and then he looked around the back of it and in the back of it was plywood and it was ugly and he was so offended by this notion that the front of it was beautiful on the back of it was ugly because someone's like like, no one's ever going to see the back.
And he's like, no, I see the back.
The back should be beautiful too.
If you want to try to make something beautiful, it should be beautiful from every angle, right?
If the purpose of this is it's supposed to represent craftsmanship and beauty, don't go halfway and make the back ugly.
To me, the things that are interesting are like, if you tear apart the iPhone, even the switch, even the board underneath is clean and gorgeous and thoughtful.
And I think that even the words on the back of the iPhone where it says, designed in California, assembled in China, it doesn't say made in China.
And so every choice that they made, I think represents those are cool stories about Jobs and the standard that he had and the sort of willingness to be disliked in the name of going to get excellence.
There's a story about Alexa with Bezos that's similar, where they came back and said, look, the latency is going to be this.
And I don't know what the unit was, but jobs or Bezos effectively said, well, I want it to be, you know, one fifth of that.
And they said, that's impossible.
We can't do that. He said, well, then we're not going to ship it, but that was the magic.
And then they ultimately ended up doing it.
So I think that consistent raising of the standard, that's the lesson from these folks.
And so I think going back to your point on reality of talking to founders, I think it's helping them see the right signals because sometimes, especially in the environment, and look, investors, all of us, we sent many of the wrong signals for a couple of years where people were rewarded.
And so they could look at something of like, what are you talking about?
My business keeps on getting valued higher and higher and higher.
I'm doing the right stuff.
But I think the duration of their perspective was not necessarily correct in that ultimately, your business is going to be measured on the financial performance performance of it.
And the financial purpose is a representation of how much customer love there is and what you've actually created.
But I think the point, Shane, for me on getting people to embrace reality is, okay, cool.
That signal that you're looking at is supportive of the point that we're doing great.
What about all these other signals?
And I think that you have to earn the trust of somebody, like you said, to be able to share that perspective.
But I think that idea is one that I think is really important to make sure that people have. Well, before you worked at Instacart, you were at KKR, right?
That's right. I haven't heard you talk much about your experience at KKR, but you were there like a decade.
I'm curious, what did you learn while you were there?
You're right. No one has ever really asked me about my time at KKR, and I was there a long time.
So what did I learn?
One, I learned it is extremely hard to build a real business.
I think that when you think about the companies that KKR will try to buy or invest in, there are businesses that have generally been around a long time, and they produce a lot of profits, right?
But I think that when you first get there, you think that those are just a dime a dozen, and they exist all over the place.
But any time you go and study one, you realize that every business is fascinating if you're willing to go down into the details, every single one.
Any business that you want to go and learn about, if you go and learn the details, you will find it fascinating.
That was one lesson, which is that every business is hard and every business is fascinating if you go deep.
The second thing that this will relate to why I tried to join a tech company is that growth is extraordinarily hard to come by once you've stopped growing.
It is so hard to get something to move up again.
It is so hard. We have gotten numb to growth rates like 20%, 40%, 80%, 100%.
I mean, this in any sort of day -to -day company outside of tech, these numbers are insane.
And it's quite intoxicating when something is growing.
It's so fun. And I think that one of the things that you look at in private equity is like, if you can get something to grow, if you can find a management team that can help you grow a a business it's amazing but it's very hard to go from you know two percent growth or flat to five percent or ten percent and so i think uh there's this eric schmidt quote of like growth solves all problems it's not exactly right but it's pretty close like growth is incredible and then the last thing we're not the last thing but one other thing that i think i found valuable from kkr that i I think, you know, ports over
is every time you make an investment, you are kind of thinking, here are the three things that need to go right in order for this thing to work.
And I think that that logic or that focus and that kind of belief, I think, has applied when I worked at Instacart, it applies when I work at Sequoia.
And it is, I feel like a pretty enduring lesson of, you know, what are the things that you're actually betting on?
What are the things things that need to be right for this to become what you hope it becomes and then my personality is to be maniacally focused on those one to three things I want to come back to that a little bit in terms of the focus I I like that in the sense because it forces you to actually make a decision too not everything can be important and I want to spend a large time talking about that before we do you said something that was really interesting which is restarting growth after you've stopped stop growing is really hard. And I'm wondering if we can get into some of the reasons why
I have a hypothesis that one of the reasons is actually human nature or biology kicking in, which is when the pie is growing, we live in this culture of abundance.
Our mindset is surrounded by abundance.
And so it triggers our biology, like our biological instincts in a way that is growth oriented.
We're happy with people we're getting along, but the minute growth stops, it triggers scarcity.
And what, what do animals do in scarcity, right?
Well, now it's about self -preservation.
So we hoard and we hold.
So the culture actually changes too, because now it's about, well, if we're dividing the pie, I want to make sure I get my piece and I want to make sure my piece is slightly bigger than yours.
And that's all of our animal instincts.
I don't think it happens consciously.
I just think it's sort of like how we subtly react to these environments.
Yeah. It's so fascinating.
I think you're totally right.
I'd never thought about it like that because to but you're right everyone is the people are so much happier when it's growing right and you actually can solve a lot of problems by being like folks if this all works we're all going to be great right don't worry there's enough to go around right you know to your point we'll grow the pie and i i think related to what you said there's another human nature point which is you know when you move away from growth the way to improve the business is to optimize it It's to optimize it, optimize it so that you can get a little bit more profitability, a little
bit more profitability.
Right. And you sort of start focusing on and you bring in people that are much more oriented towards optimizing, optimizing, optimizing.
And you become good at that.
The problem is that actually has almost nothing to do with creating.
It has almost nothing to do with actually going and making something attractive to more people.
And so you have a different set of people on the org.
And then you also have the loss aversion, another element of human nature of the only way sometimes to get it to go is you have to experiment and you'd have to risk something that you already have. And so people put in the constraint of, well, I don't want to have I have an innovation budget.
I have I want to keep my profits at this level.
And all of a sudden you have some constraint that's actually quite hard to operate around, you know.
And I think the other thing is, look, at the most fundamental level, it's really hard to get people to use something.
If you really think about what growth means, it means you're going to get somebody new to use the product that doesn't use it now, or you're going to get somebody who uses it now to change their behavior to use it a lot more.
It is really hard to get somebody to change their behavior.
This is this whole idea of it can't be 20 % better, it can't be 40 % better.
It needs to be 10X better.
It has to fundamentally change your experience.
And it's very hard to create things that are way better because we all talk to ourselves, well, this is a little better here.
It's a little better here, but nobody cares.
One of the big things that's so fascinating is, again, Bezos says this in one of his letters, but consumers are divinely discontent.
You can give them something amazing, and then it's just normal.
People really do just find find things to be normal.
So it's hard to innovate.
I think that's the other thing.
Well, it becomes the new baseline, right?
So the new baseline is like, why would I write an essay?
ChatGPT can do it for me.
Yes. One of the best pieces of advice I got in writing was from Mike Moritz, who's obviously this beautiful writer.
He said, after you read, after you think you have a version, read it out loud, read it out loud, see how it sounds.
And he's like, most of the time you'll you'll be horrified.
And until read it out loud and edit and edit and edit until you like how it sounds.
But it really does demonstrate, you know, the quality of the thinking when you can read it out loud and feel good about it.
And I think on your point, if it could be written by chat GPT, then maybe it's not that good.
Maybe you should try to write something better or more insightful.
And I think that the ones that I am proud of, I think probably would be harder to write by that right now.
And maybe the ones that could have been written by that aren't as insightful as I thought.
So I'm curious what other writing advice you've been given that you've found useful?
Yeah. So there's been a few, uh, because I was almost scared to write for a while because I assumed that it was hard for me and easy for everyone else.
And therefore I just wasn't very good at it.
And you know, the logic, even as I say it out loud is pretty dumb, but a lot of what what I've heard is just sort of embrace the fact that it's difficult.
It's difficult for everyone, right?
Even the best writers don't, they don't, it doesn't just come out, right?
They just do so many drafts.
They do so many versions and they just kind of, you know, hammer it every day.
I'm sure you've heard the stonecutter's credo, right?
Of, you know, pounding the rock.
A lot of what I think great writers do is they just sit down and they write every day.
So that was one piece of advice, which was, if you want to get good at it, just keep going over and over and over again.
I think another thing that I have found that's been good advice for me is choose the topics that you actually care about.
Don't try to write about what you think someone else will think is interesting.
Write about something that you actually care about.
And And it'll either be interesting or it won't, but at least you'll find that you want to write about it.
Find the thing that you're compelled to write about.
And so I think that was good advice.
And then the last one that actually is one that I take very seriously is if something comes to mind, you want to write, stop what you're doing and go write.
Get out of the meeting.
Go and sit down, write it down, write it down, write it down.
One of the things that I wrote that I'm most was proud of is actually, it didn't get a lot of attention or anything like that.
But and it shouldn't have because it's very like niche thing.
But I wrote it on my notes section on my phone in the airport.
And, but I felt something.
And so I just started, I wrote the whole thing on my notes section.
And that was cool. Like, otherwise, I would have been like, oh, I just like put the thought in my head.
And then I would have never written it otherwise.
But I was taking a red eye and I was, you know, I was a connecting red eye and was in between the connection.
And I wrote it there and i'm really happy it exists because i wrote it when i felt it and i have it for me and it was something that i think was good advice on the if you feel it just stop what you're doing and go right i like that a lot i i sometimes do that on my watch i'll actually just pull out hit record and then talk because i find that a little easier and i can be anywhere i mean i've done this in the sauna.
I've done it sort of like in the lake.
It's like, I got an idea.
I can't get to a pen and paper.
I'm just going to like hit record and, and sort of get it out.
And then I can come back to it later.
Often I don't come back to it, but sometimes I do.
The other thing you said that I thought was really important there was doing things when you don't feel like doing it.
I think that's almost the key to success in any domain is like doing things that are important, even if you you don't feel like doing it in the moment because you know, long -term it's important, how do you motivate yourself or how do you create a ritual around that to, to, in order to be able to do it when your willpower is lacking?
I would segment it into different components because I, I do think there are different answers for me on different things.
So let's take look, physical exercise.
Um, you know, some people love exercising, they love it.
They, you know, it's their they say all these wonderfully poetic words about it i don't particularly enjoy it at all right i like the result of it um but a lot of the willpower comes from there of i really do want to like live a long time so i can see my kids when they're older and spend time with my grandkids and all that kind of stuff and i want to be able to do things with them now and i i'm afraid of you know not being able to do active things with the kids and so a lot of times i just sort of a lot of the willpower there comes from a want to do stuff with my kids and my family for a really
long time i love playing sports with them i love being active with them and frankly it's kind of like meeting them where they are which i know is like a little bit of a statement that doesn't really sound like it means anything but i actually think it's a real thing sort of like what they they want to do, I kind of want to go do with them, you know, and a lot of times what they want to do is run around.
And I like being able to do that.
And so the willpower there comes from sort of, man, you don't want to be one of those parents that can't do stuff with their kids, right at any age.
And I think a fear of like, I do, I want to do everything I can to live a long time.
And I'm sure that if I was more Zen, I could say like, Oh, you know, I'd be fine.
And whenever it goes, it goes, but I'm not like that.
I really do want to live a long time.
I like life. Oh, I was going to say I'm the same way.
Like I have a different approach than you, but I have the same goal, right?
Like I want to live as long as I can, as healthy as I can for as long as I can.
It's not sort of duration, but I want to actually like live and sort of be able to do things with my kids and all of that.
When it comes to willpower, it's like I know I need to go to the gym.
I hate the gym. I'm not one of those people who's like, oh, this is fun.
Can't wait to go. And so for me, I've determined that every day is easier than some days, because if I go to the gym some days, it ends up being a negotiation with myself.
Yeah. And that negotiation is, I don't have to go today.
I'm going to go tomorrow.
But if I go every day, there is no negotiation about whether I'm going to do it.
So whether I'm going to do it is predetermined.
so I go every day, the negotiation becomes, when do I fit this in my schedule?
When does this make the most sense into my calendar?
And it changes the way that you talk to yourself about it.
And I found it super powerful because the people that I know have started working out and then stop, it's always a negotiation with them.
I don't feel like getting out of bed today.
I don't feel like going to the gym today.
I don't feel like, and it's like, who cares how you feel, honestly?
like if you've decided that the gym is important to you, and that's something that you need to do, how you feel about it doesn't really matter.
Same as like, I don't feel like going to work today.
It's like, it doesn't really matter.
You still got to show up to your job.
Well, so, okay, I like your answer so much better than mine.
And so I'm going to do an addendum because I actually think more of the physical part to me is actually food than working out in terms of the discipline.
And so I think to your point, though, in probably my favorite book, how you measure your life.
Clay Christensen has this quote of, you know, it's easier to follow your principles a hundred percent of the time rather than 98 % of the time, because you don't know what 98 % of the time to follow them, right?
It can always be a negotiation as to what's the two.
And so I think your point on the everydayness is a big deal.
So yeah, my physical fitness answer on exercise is pretty mediocre.
I think the food one, I have a more of a framework, which is, um, I worked out with this trainer twice a week and he told me one time, he said, look, look, there's 21 meals in a week.
Okay. He goes, if you want to lose weight, 19 or more of them have got to be good meals.
Okay. If you want to maintain your weight, 15 to 19 of them are going to be good meals.
And if you're less than 15, you're probably going to gain weight.
And it was really simple.
And so for me, that is actually the thing that I think about for food all the time.
I do a count. I'm like, okay, I got 21 of these.
And what I try to do is remove any sort of decision on 10 of them, Monday through Friday, breakfast and lunch, just do the same thing every day.
Right. And then ideally I do it on the weekdays too.
I can avoid, ideally I avoid a work dinner, right.
Or I avoid eating at a restaurant or something like that.
Cause what I'm trying to do is get as many in the house as possible before the weekend.
Right. Because the baseline would ideally be that my Friday night and Saturday night are the ones that I can, even if we don't even go out, which I can do with the kids, whatever, those are the ones where they're not good meals.
But I'd say framework -wise, I try to almost remove the willpower by not having the ability to make a decision on as many of them as possible.
So that is one thing I try to think about on the physical side.
And it's similar to you of like, everything is a discussion.
You just try to have fewer negotiations almost on that.
On the work front of sort of like doing the right stuff.
This is one where I have a quote on my desk and it's from Tom Izzo, the coach of Michigan State.
And I'm a Duke fan, but I thought this was a pretty good quote.
And it says on there, it's not because you've got to, it's because you get to.
And it's at the top, they have that quote at the beginning of the Michigan State locker room or the weight room.
And I think it's this reminder of, dude, you chose to do this job.
Yeah, sure. It's a hard job, whatever, but you chose to to do this.
Every day, you don't have to do it.
And so if you're going to do it, remember, you made the decision to go and spend your time away from your family doing this.
And I think, again, I come back to the family point.
It's like, make it worth it.
If you're going to be gone from the kids, from your wife, from people you care about, make this worth it.
Otherwise, what are you doing?
And I think reminding yourself that you wanted this and you have affirmatively chosen this that for me is an important part of the the kind of self -talk to have the willpower to do the thing that you need to do is don't waste this important time that you're using away from people that you care about because i do think like time is precious and you know you got to be affirmative in how you spend it and so it's kind of like uh every day make a decision that you've made it worth it i love that i love the meal thing too i've never never heard it put that way before.
And I think that's simple and easy to understand and very actionable.
It also prevents you from having more than the three meals, right?
Because you're kind of like, oh man, 21 is the number.
It's only Tuesday. I've already hit that.
Yes. Yeah, exactly.
Like, oh, I had, you know, nachos at 1030 last night.
Darn. I want to go back to your time at Instacart a little.
I'm wondering, you know, what seemed missing or broken when you were there doing that, and you still don't think has been really solved or fixed.
Of course, you know this.
I love Instacart. The reason I went there was we used it a lot.
And when I was meeting with the company, I asked my wife, what do you think of Instacart?
And she said, oh my God, I love Instacart.
And I said, OK. And she said if you wanted to move, the first thing I would do is see if Instacart delivered to the new house.
And I just remember thinking like, I mean, what an anecdote, right?
Someone, the person you respect most in the world telling you that they wouldn't move unless this product delivered there.
So the love for it existed seven, eight years ago.
It exists now. I love it in terms of something that was missing when I was there and is still missing.
It's really hard to get everything you ordered every time.
It's just, a hard problem.
And I'll do the math, right?
A typical order has 15 to 20 items in it, okay?
And we have a very high chance of finding that specific item.
But grocery stores don't always know exactly what's in it, right?
They don't always have a perfect thing.
And people's algorithms for what they want to replace it with are not always the same.
So I have a friend, one of my closest friends, he, you know, likes to eat grilled cheese for dinner.
But if the grocery store doesn't have something that goes into a grilled cheese that would be kind of strange if they didn't have it but you get what i'm saying if they don't have one of the ingredients for grilled cheese his algorithm for what he wants if he doesn't eat grilled cheese is a quesadilla well that's not like oh the cheddar is not there i want the medium cheddar it's like oh if they don't have sharp cheddar i want an entirely different dish and it's very hard to predict exactly what somebody wants if you don't have what the thing that they ordered and grocery stores don't always know
what's in it and so instagram's gotten so much better at this but it still is not a hundred percent of the time, everything you ordered or something that you would want perfectly as the replacement.
And I think that it's one of those, like, you got to enjoy climbing the mountain because you know, the company keeps on getting better at it, but like, it's not there.
It's not perfect. And it's still not perfect.
I had never thought about it that way.
Like if I order Windex and you switch it for a no -name brand.
I mean, that's simple, pretty obvious.
99 .99 % of the time that works.
I had never thought about the fact that if I'm trying to make real cheese and you run out of cheese, well, then in my head, I don't go for a substitute from cheddar to mozzarella.
I actually moved to an entirely different meal.
And so you're replacing the cheese doesn't really fulfill my need, but it's an an unstated or almost impossible to discover invisible need.
Yeah. And you can imagine, oh, well, you should ask the person, what exactly, what do you want if this doesn't happen, if this doesn't happen?
And I mean - But that also requires real -time interactions because you don't want somebody standing around a store or this endless loop or diagram of like, okay, if this, do this.
this. And on a 2020 cart order that could end up with like 15 ,000 different like permutations of of course.
And this is where it's so funny because, you know, what I would tell people when they would say, well, isn't the space competitive?
I was like, yeah, of course it is.
I was like, but guys, Instacart started in 2012.
So at this point, you know, the company is, you know, 10 and a half years old.
I was like, we've made 10 and a half years of mistakes.
This this is hard. And I think that that is actually a huge advantage.
And you think about what we're talking about earlier on businesses, businesses being fascinating, businesses being interesting, businesses being complicated.
Instacart is a hard business, but it's a good business now that like, you know, the company has done really well and, you know, learned a lot of lessons, but that's one thing that I think was missing.
It's like less missing now, but it's definitely still not not perfect.
One of your beliefs is quality over quantity.
And I'm wondering, are there fun ways that that applies that may be not non -intuitive to the rest of us?
I think it's easy to be like, oh, I'm going to buy higher quality food.
I'm going to consume less of it.
But what are the non -intuitive ways that that idea applies to your life?
Well, I'll tell you them.
And then I'll tell you the one place where I think that what I just said does not apply clearly, where quantity is more important than perceived quality.
So I'll give you one where I think I'd break my own rule.
I think one non -intuitive way is...
Shane, if I think about the jobs you've had, okay, and you look at the percentage of people that delivered 90 % of the value in the places you've worked, right?
What percentage would you put on it?
What percentage of the people do you think delivered 80 or 90 % of the value in the the places you've worked?
Five. Yeah. So that's a pretty extreme thing.
I would say the same thing, five to 10%.
Everyone talks about 80, 20 and all this stuff.
What company acts like 5 % of the people deliver 90 % of the value?
Very few, very few.
And so to me, one non -intuitive thing is think about in the company you work at, what percentage of the people deliver 90 % of the value you and think about whether you're actually acting like those people are treated that way.
I don't mean in terms of money.
I just mean in terms of respect, authority, love, responsibility.
Frankly, are you acting like if they left, it would be a big problem?
All those kinds of things.
I think that 80 -20 is conventional.
590, not conventional, but my experience is closer to yours.
That is one aspect where if you think about what that means time -wise, it means if if you can get one of those five, right, you should spend a crazy amount of time going to find them, right?
You should spend a crazy amount of time getting to know people who could possibly be one of those five.
And actually, the entire point of being a leader might be to go find two or three trajectory changing people for the company, rather than all of the other things that make you feel like you're making more linear forward progress.
So I think 590 would be be something that I would think about.
I think about that a lot.
And if you have one of those people, that's one of the five, are you behaving?
Are you aware of everything that could make them go?
And are you in sync with them?
Because I think that people spend a lot of time trying to appease the 95 % that are delivering 10 % of the value.
Think about comp systems. Think about the number of times that you'll be in a company and somebody great will be like on the fence of staying and you'll be like well could we do this on compensation could we do this on title and they'll be like well the bands don't allow that like you created the bands what are we talking about well the purpose of the bands is so that we win that is a tool that we're using now the band is preventing us from winning what are we talking about right people well it's fairness i'm like it's not fair to the person who's excellent so that'd be one where i think the quality
over quantity i think people really don't you know do it in the the way that they should i think the second thing um that i i'd put on that is i don't know what percentage of your time do you spend with the people that matter most to you a lot of people not very much like one of the things that i wonder And I wonder about this in my own life.
I think my wife and I are very good on spending time together, spending time with the kids, spending time with our very close friends who live close to us.
I think we're pretty good on that.
We don't just kind of peanut butter it.
And I feel like we have been thoughtful and affirmative in those decisions.
But my parents live in Chicago.
My brother lives in North Carolina.
My mother -in -law, who we're very close with, my wife's mom lives in North Carolina.
I don't know. They come, they spend, they come every six or eight weeks, they spend a week or two with us.
So we're like pretty good, but we made a pretty weird decision to go and like live pretty far away from them.
One of the things I wonder about is whether this, I think kind of American mentality of like, go where your career takes you, go where the best professional opportunity is rather than living close to your family.
I wonder if that's an experiment that's not going to turn out to be right because, um, so I think we're doing that in some ways and we're doing it pretty well, but not as well as we could relative to our grandparents, relative to the grandparents and our families.
So that's another thing.
And then I'll tell you the place where I think that the quality over quantity theory actually leads to some pretty bad behavior.
Is that okay if I go there?
Yeah, please. So I think with your kids when they're young, I think the quality over quantity is a very pernicious thought because it allows you to not spend that much time with them and be like, oh, it's all good.
I'll just be there for like a kick -ass birthday party, right?
I'll be there for, I'll take them to Disneyland and I'll create this incredible memory that they'll love.
And it allows you to be gone more than I think you should.
And it gives you an excuse and it gives you a reason that you can do that.
And I think the truth of the matter is for young kids, you have no idea when the good moments are coming.
You have no idea when the quality or moments are coming.
It might not be at the birthday party.
It might not be when you go to Disneyland.
It actually might be when you're just like sitting on the couch and they say something that makes you like, oh my gosh.
Right. There was somebody, we spent a lot of time on like youth sports.
We don't care. We don't care if our kids like do anything with sports.
We don't, we don't care about it at all, but we ended up driving all over, you know, Northern California, uh, on the weekends.
And I had a friend who was like, what are you doing?
Do you think your kids are going gonna do anything with sports i was like probably not he said why do you spend so much time why do you waste so much time on that and he's smart and i thought about it and i'm like well the truth of the matter is i love being at my kids sports game they're having fun i love watching them i actually really enjoy driving them to those events because kids kind of forget when they're in the car they have nowhere else to go and they're super chatty right and getting a lot of those in -between moments with them?
What would I be doing if I wasn't doing that?
Would I be looking at my phone on my...
What would I be doing?
It's actually the thing I do want to do.
And I love that the quantity is there if I really think about it.
And so anyway, I think quantity is kind of the main thing when it comes to family time, particularly with young kids.
And I actually think that a lot of people tell themselves a story on this one that I think is not going to be great long -term.
Have you ever invested with a founder and no names here, if you have, that was focused on their business to the detriment of their family in an extreme way, like that neglected their kids, neglected their wife, that was successful?
Yeah. I don't know if it's direct me investing or, but I've certainly seen it, for sure.
And - How does that play out later?
Yeah. Yeah. Well, I think the first thing is it doesn't always like end in a obvious schism or an obvious break, like divorce or something like that.
I think sometimes it ends up as just the relationships aren't the way that they would want them to be.
I think the way it plays out, Shane, is a lot of times it's sort of like the moment by moment corrosive behavior of just sort of that's the thing that you want to talk about.
That's the thing that has your attention.
So like when when I have thought about work taking up too much mindshare, it's not that all of a sudden I'm a jerk.
It's that I'm not present.
It's that the only thing that it's that when she's talking about something, the thing that's going through my head is the thing that I'm thinking about.
And it's something related to work or the stuff that I'm talking about with her or with our friends is all stuff all about me or it's that like when i go to the i'll still go to the kids stuff but i'm not paying attention i'm looking at my phone you're not so i think a lot of the things that the way it plays out is it it's not sort of like the lightning bolt moments it's just sort of a general drifting because the person finds you to be kind of selfish you know they don't feel like they're number one um and so i think that's the constant battle, at least as I've seen in the ones that are successful
as people kind of, it's hard. You know, funny enough, when I was at Instagram, one of the values that we had was this is your baby.
Okay. And, you know, the reason that came out was that people would a lot of times tell our founders, like, that's like a statement of like, yeah, of course you care this much. This is your baby.
And it was kind of a controversial value because of some of the people were like, wait a second.
Like, I don't, I don't like those words.
And the point of it was sort of treat it it like you care about it.
Treat it like you're an owner.
And it was like a lot more fun of a way to say it or a more interesting way to say it than like, you know, act like an owner.
But anyway, I think that if you take that logic though, of sometimes the company for somebody particularly who created it, you know, it feels like it is a family member almost. It feels like something that they hold dearly onto and their identity is tied up in and all that.
It's not crazy to think of to why it could take up a lot of your mind share and it's hard to compartmentalize.
So I think that happens a lot.
I've definitely seen that up close.
And I think the way it plays out, Shane, is that later they say, well, gosh, I wish I would have done something different before.
And one of the things I think that's true is you can't go back and change it, but you can change it that day.
And I do think that people react...
People are pretty good at noticing if you're doing something every day.
If you've changed something something and you've really committed and you're doing it every day right you talk about this all the time in your uh in the various writing that you do which is just the value of consistency yeah so maybe that's the point i think anything you're doing consistently shows up to people it might take a long time but it shows up and that's in both directions on the other hand i hold this thought which doesn't conflict with that but sort of wrestles with it in an interesting way which is I, I don't believe you can be the best in the world at anything and be a well balanced
person. Okay, let me let me fight with you for a second on it.
Okay. Well, you know, the example that comes to mind is like Warren Buffett, right?
Best investor we've ever seen historically, you know, arguably wasn't a role model family person.
It's easy to look back and be like, well, he should have been, you know, he might have those regrets, but he might not be Warren Buffett if he had been a better family person.
Yeah. So maybe the reason I said I would fight with you on it is actually kind of a poor argument, because the truth of the matter is the vast majority of people that I think about as best in the world, I would agree with you on.
Most of the examples that I think of, I do think they tend to not be that well adjusted.
The person that came to mind, who I obviously have no idea about, but from a distance, is Steph Curry where it does seem like he has a real you know family life and he is you know the best in the world at you know uh something now I think it might be a situation where the exception proves the rule or the truth of the matter is like you know I obviously don't know Steph Curry and so maybe maybe I thought that about Tom Brady until this year too yeah yeah exactly yeah yeah No, that's the problem is that like, you know, you don't really know anything about these people.
But I think, you know, maybe Shane, here's what I'll tell you.
And this is something that I it feels weird to say out loud.
Right. But I think it is true.
If what it takes to be the best in the world at the thing that I'm doing is to lose some of those aspects that we're talking about, then I don't want it.
You know, I hope I hope I can be.
I want I am ambitious.
I really want to go and try to do that.
But, you know, it's not number one for me.
Number one is the family.
And it is sort of what Avni and the kids are going to say about the way I was and am with them.
And so. And maybe I should say I'm kind of fearful that what you just said is true, but I'm not fearful enough to change it.
You know? i i totally agree with you and then i also catch myself going you know the maybe the worst parts of conversations with myself yeah is uh that's an excuse yeah right you're scared you're you're getting in your own way you could do so much more and you could you know this is the weird thing about being an entrepreneur is like every minute you're not investing you could be every minute you're not working you could be forwarding the business you could be doing something more you could be improving your position for the future oh it's infinite you have to wrestle with this when you have kids
and it's sort of like well what are these trade -offs and what are these lines and where do I stand with this and I yeah I came out with the you know what uh, my kids are first and foremost always.
And if I want to do more when it's less impactful for them and I define that by them not living with me.
Yeah. I like that. I will, uh, I will work harder.
And if I still have those ambitions and goals, I will commit to myself that I'll go all in on whatever it is I want to do.
And I define it as that because I saw a lot of parents of of teenagers define it as them being independent.
So they hit grade seven, eight, nine.
They can come home.
They can make dinner by themselves.
And because they can do that, you tend to take liberties that you might not actually know you're taking in the sense of I work with a lot of people who put their careers first, but then they didn't know anything about their kids.
They would come to me and be like, what should I get my 16 -year -old for Christmas?
And I'm like, well, Tell me about your 16 year old.
And you get these like, you know, high level sketches of this kid.
And you're like, well, this is because you work 14 hours a day, six days a week.
I can understand you might not know a lot about your, I don't want to be in that position.
And so I create these rules for myself to keep me the best version of myself, if you will.
Right. So I create rules that the best version of myself wants.
And then I just follow the rules.
One of those rules is I'm home every day when the kids get home.
Yeah, that's a good one.
And that keeps me, they don't even talk to me anymore.
They're in seven and eight.
They like chuck their book bags down.
They go for a shower.
They start their homework.
They're grumpy. Uh, but I'm there.
Yes. But this is where, so, so I really like that because I think to your point on sort of the, the, when they live with you versus when they don't, it's again, it's very hard to predict when they're going to want to talk to you.
Totally. Right. It really is very hard to know when that's going to happen, you know?
And I think just sort of like being there provides a huge benefit because when they are wanting to do it, okay, you're ready for that serendipity.
You're ready for that moment because you're there, right?
And the other thing is, like you said, in knowing them, by seeing them, you actually know what the heck to say.
And you've earned the trust with them to kind of provide the thoughtful feedback.
back like there that is a real thing and i am just like you where i count the number of days that i have dinners i count the number of days i'm on the road i go to pretty serious lengths to avoid unnecessary travel and one thing that i do firmly believe is i think focus is such a helpful aspect respect of trying to thread the needle because I hate when I am wasting time when I'm away from them.
I hate it because I'm like, no, I'm not even furthering the thing that I'm trying to be good at.
This is just dumb. Why am I doing this?
And so I think that my zealotry around focus is something that I think makes me feel better of like, no, I'm trying to move the ball forward. Well, that's your best time, your most expensive time.
You're giving up the one one thing that matters to you most. So it has to have arguably the biggest payoff if you want to think of it that way.
We've talked about this on the phone a little bit.
Now's probably a good time to talk about it but it's about the concept of taking simple ideas which we've been talking about throughout this whole episode so far and taking them seriously.
And one of the ones that you have that I admire the most I think about your relentless pursuit of it is to keep the main thing the main thing.
And I'm wondering if you could explain why that idea is so important to you and how it applies in various aspects of your life and when it breaks.
So obviously this is a quote that came from, I think Jim Barksdale.
Um, but you know, I remember the first time I saw it and I remember just the wording and why it sat with me, but it almost sounds silly when you first hear it.
The main thing is to keep the main thing, the main thing.
And just anytime you see a quote with the same words three times in a row, it's really remarkable.
But when I've thought about it, and it really came to life when I was at Instacart, right?
It came to life for me when I was at Instacart because there are so many people pulling you in different directions about the thing that they want to talk about.
And so specifically at Instacart, you know, when I got there, we were losing a lot of money on every delivery.
I was very concerned that we were going to go out of business.
And there was a genuine fear of our business is not going to exist. And so truly an existential concern that I thought was well placed and fully informed by the data, right?
We had less than a year of cash.
It was getting worse every day.
We were losing money on every order, so its volume wouldn't help us.
there was an existential and you know imminent threat and the number of conversations that people would have because they didn't know right about things that had nothing to do with that was remarkable and i realized i could spend my whole i could spend six months i could spend 11 months i could spend all of our cash months left doing things that didn't matter to the one thing that actually was going to determine if we had a business and that moment was like wow this this quote is exactly right.
You have to keep focus on the thing that matters.
And actually, that is the job of the leader, is making sure that the organization is focused on the thing that matters.
And sprawl and just spending time and little compromises on that is a disaster.
And it actually, it is a, it destroys the obligation you have as the leader.
So I'd say It became real to me when I was one of the few people responsible for the outcome of a company.
And then I started seeing it that it applied everywhere.
It applied everywhere.
Okay. Well, it applies personally.
Well, your relationship with your wife and your children, or the relationship with your spouse and your children.
Well, that seems like the main thing.
Cool. How do you make make sure that you actually are investing in that above everything else?
Right? How do you make sure that the people that you're spending time with are the ones that you actually want to spend time with?
And it just, I saw it everywhere.
And so the reason I say, Shane, it became important to me was because I felt like it was a dramatic, it was a huge unlock for like how I wanted to live my life personally and professionally.
And then it also fit with this book I referenced earlier of the Clay Christensen book, How Will You Measure Your Life?
And I think so much of that was sort of of being able to answer that question and making sure your decisions every day, you know, fit with that, with that answer of how you actually go about measuring your life.
In terms of your question of when it breaks, it's at risk of breaking all the time for me, right?
Because, so when I was at Instacart, it would break when people were unhappy that our goals were too commercial, right?
All we talk about is the GMV of the business.
All we talk about is the metrics.
What about this other thing, right?
And somebody would say, what are we doing for climate?
Climate is a big deal.
What are we doing for climate?
And you want to tell people, like, it will help with recruiting some great engineers if we are really forward -thinking on climate, right?
Right. And so you can talk yourself into it.
Well, it will help us if we have the best people in the world and the best people in the world sometimes care about these things.
And gosh, like maybe we should have a climate program.
But we shouldn't have. That was not the right answer for the company at that time.
And I think that so it's at risk of breaking because it's also easy to say, yes, people feel good.
You you feel like you're listening.
A lot of times it can feel like you're being obstinate when you're not.
When you, you know, it just feels easy to make that little compromise.
And then the same thing, it's at risk of breaking all the time.
You know, I'll get invited to an interesting dinner.
I'll get invited to an interesting thing that, you know, is away from home.
And it's just like, oh, just one night, you know, that's okay.
You know, there's 364 other nights.
Right. But so I'd say I find it to be a constant battle, but it is something I take pride in and that I think that I am.
I think it's like in my soul.
It's something I really believe.
I like the climate example because it's sort of an example that we we see a lot today.
Right. We see it in politics.
We see it everywhere where somebody throws something on the table.
it's not the most important thing but it's also really hard to argue with yeah because you feel or it's framed like oh you don't think environment's important yeah exactly oh you don't care about social responsibility and it's like no no of course of course i care about that and and i actually i think the climate is a huge problem i don't think that we are the people who are best suited to solve it with this company.
And I think for this company, the best thing we can do is be a great company.
I think I'm also more nervous about companies' ability to maintain their ability to be great.
I think people misattribute things a lot.
A lot of people will be like, well, we should use the comp system or the leveling system that Google uses.
Look at how big of a company Google is.
We should borrow a lot of Google's processes.
To me, it's crazy because I understand the logic.
Google is a giant company.
It is a very successful company.
It has a lot of processes.
It has a lot of leveling and compensation bands and whatever.
I don't think that's the reason Google is successful.
I think the reason Google is successful is because they have a product that you have to use most of the time you use the internet and they effectively get to charge you a toll every time you use it.
I think all that other stuff is like bolted on around it.
But people, I think there's a lot of correlation versus causation that people use to suggest things.
Totally. I think frankly it's hard to disagree with people a lot, you know?
Yeah, you don't want to be disagreeable.
We used to sort of use it as a filter in operations because if people couldn't consistently identify the most important thing, then it was sort of a sign that they shouldn't be doing what they're doing and they should maybe find another job within the organization?
Oh, no, I was going to say, one of the things that we do at Sequoia now is every Tuesday, every single person writes down their most important thing for the week.
And we share it. We literally have it on a Google Sheet.
Every person. What is the most important thing you are doing this week?
And you can pick whatever unit you want or unit of time.
But I really like that discipline of like, please write it down.
And don't write down two of them.
The purpose is to have one.
You know, but I like that.
Sorry, I interrupted you.
No, I was thinking, like, do you know anybody that uses this as an assessment tool to gauge success?
I'm formulating a hypothesis as we talk, that if you were to give somebody a complicated scenario, and this was the only interview question, and the only question was identify the most important thing in this scenario, that that would correlate to outstanding job performance.
I like that. Yeah. I, you know, literally, uh, somebody, uh, Alfred Linton the other day asked me, you know, who, what is your favorite interview question?
And I sent him to him.
Now, honestly, I felt like it wasn't that good of an interview question after I sent it to him.
And I would so much rather have asked what you just asked.
And I'm going to take that because that is what I care about.
I care about someone's ability to identify the thing and then to execute against the thing, right?
And I like the hypothesis that you just formulated.
Well, if anybody does this, I want to email me.
I want to see the result.
Yeah, of course. I'm going to do it.
I'm going to take it.
I'm going to experiment with it now for the next few months.
So if I ever interview somebody soon, that's the question they're going to get.
I'm going to come up with a scenario.
I'm going to be like, what's the most important thing?
And you can make it complicated where you can email your partners and not everybody would agree, but they correlate on 80 % of high performers would pick this as the most important thing.
And I bet you, yeah, I'm interested to see the results.
I bet you that would be a really good proxy for on -the -job actual performance.
Well, so there's this person who I worked with at Instacart who told me she was...
You mentioned ops. She was an ops leader in San San Francisco.
And the scenario she would give is, and I thought it was an amazing question, effectively this, but she would say, look, she was interviewing somebody.
Hey, you're one of the managers in San Francisco and one of the people at the store in at the Safeway in Potrero Hill calls you and says, Hey, look the refrigerator where we store the groceries.
Cause you know, we would have a shopper pick it and then put it in a refrigerator and then a delivery driver come get it from the refrigerator, you know, and then take it to someone's house.
us. The refrigerator is not working, right?
What do we do? And she said, you get all these answers of people.
Sometimes people have backgrounds that are academic in nature, whatever.
I'd call all the rest of the stores, and I'd figure out if there's a systematic problem with our fridges.
I would analyze the data.
I'd look at the sales that we're going to lose in that store based on the fridge.
And I would try to create a new algorithm that didn't have people drop it off in the store and all these answers.
And then the people she'd hire every time would be like I'd go to Potrero Hill and I'd fix the fridge or I'd go and stop somewhere else and buy a new fridge and bring it there every time and she's like the answer is fix the fridge right find a way to have us have a refrigerated thing as soon as possible so we can continue to run the business and I always loved her question because I thought it perfectly embodied you know what somebody would have to do and the kinds of problems they'd have to solve in the way that the action orientation that she wanted and I think it's a version of of what you
just said because i've always thought that that was such a wonderful interview question um and now i can abstract it to what you just said i love it what you're really trying to do is uh we used to ask this at the intelligence agency in some of our interviews which is like we're going to use a different question than we use but like how would you break me out of a third world prison yeah yeah which is what we're really trying to figure out is are you resourceful totally right how do you think through problems that you've never encountered not no way of like how do you move mount fuji because like
i think those are easy to prepare for and yes but this is like how would you actually do this how would you fix it like how would you fix this problem well i'd buy a fritter that's a simple answer that's effective and work that's amazing but it's surprising that that answer is not the not that i know is not the standard i know and and And to your point, yeah, like I always, one of the things I tell people who I work with, I'm like, guys, this is not gymnastics.
There's no points for degree of difficulty.
Let's just get to the right answer.
Let's go. If it's hard, it's hard. Cool.
But sometimes it's not hard. Let's just do the thing.
Well, that's easy. Actually, it's interesting you mentioned that you said that there's no points for degree of difficulty.
One of the things that I've been playing around with in my head lately is that most of the people that I think of as exceptional decision makers, consistently good decisions, find themselves in consistently good positions.
And when you're in a consistently good position, all of your options basically are good.
You're never forced into a bad decision.
And when you're in a bad position, there's like one Hail Mary that might get you out, but everything else is just going to go from bad to worse.
Yes. How do you react to that?
I think, I think that it is generally true in my look.
I mean, you have a lot more experience actually than I do in thinking through this and talking to people.
So the reason I find myself largely agreeing is I think the really good decision maker is what they do is they're very good at identifying the one way doors versus the two way doors.
right and on the one -way doors their metric is you know speed and they're sort of like i need the feedback as soon as possible on the two -way doors their feedback mechanism is just like i gotta i gotta optimize for speed i gotta make this one quickly i don't care if it's wrong if it's wrong we'll fix it right one of my big things is you can bounce back from any mistake other than a mistake of integrity if you don't make a mistake of integrity you can really actually actually just like fix almost anything.
Right. And I think those same decision makers on the one way doors, they're super thoughtful and they, they get them right.
They get them right more often than they don't.
And the only reason that I hesitated on, you know, are they always in good positions is there were definitely a couple of times where we felt like we did not have a great great option at Instacart, right?
And I've seen good companies that don't feel like they have a great option.
I think the thing that I admire when people have that, though, is they kind of make it into a good option.
So when Amazon bought Whole Foods, that was a terrible moment for us at the time, right?
Our blood competitor, who's known for annihilating everyone in their way, buys our biggest partner who has responsible for 43 % of our volume.
And we are afraid we're going to to go out of business, right?
At that moment, we don't actually have a great set of options, right?
We can't get Amazon not to buy Whole Foods.
We can't get Whole Foods to at some point not work with us, right?
So 43 % of our volume is now gone.
I think what we did a good job of was, okay, our only way out is if this is the impetus for other grocers to work with us.
That's the only way out of this problem.
Okay, let's go make sure that we have left everything on the field to go get that to make that happen.
So now every week we're gone.
We're in Grand Rapids, we're in Lakeland, Florida.
We are in, you know, Idaho.
We are everywhere over and over and over again to meet them.
And it ended up being an amazing impetus.
We had a good pitch. They over the next 12 months, everybody signed up with us with the, but I don't think that at the moment it was that that was a great option, but I, I feel proud, I think as a team that we were able to turn it into one you know so that's the only reason i hesitated on what you said but i agree with it generally speaking because i think that they're just great decision makers are good at identifying one -way doors which is two -way doors and getting the one -way doors right but then on the two -way doors just realizing that speed is the main thing keep going on the great decision makers
you hang a lot well you work with a lot of them yeah as a profession you're exposed to a lot of different types of people from a variety of different backgrounds.
I'm curious if there's common traits you see amongst the best decision makers that apply to decision -making.
Totally. Yes, yes. I very much, I'm excited that we're talking about this because I think it's a big deal.
And I take pride, I hope, in being somebody who is a good decision maker, right?
Right. So I think that the good ones, one, I think a lot of them use writing, just like you said.
I think a lot of them write and they kind of write for themselves because it reflects the it reflects the it exposes the weaknesses of their process.
Yeah. And so one trait that I found for a lot of the good ones is you'll ask them something like, let me show you this memo I wrote.
And the memo won't have been distributed to anyone.
It'll just be for them.
And so I think that's one trait that is pretty interesting, that is relatively consistent amongst people that I really admire, is that they they test their thinking for themselves.
So they're very honest with themselves about where it's strong versus where it's weak.
Right. The second thing is they're actually pretty good at figuring out whose advice they want and whose advice they don't want.
I think a lot of great decision makers, they are not polite when it comes to the decision.
They just decide whose opinion they care about, and they're super targeted and thoughtful.
And it's different people for different topics, right?
Maybe there are some people whose counsel they keep for everything, but it's not a lot.
And I'll give you an example of someone I work with who I think is a very good decision maker.
Max Rhodes is the CEO and co -founder of FAIR, this B2B wholesale sale marketplace that we're involved with.
Max is extremely good at asking each of his board members or advisors a specific question that he thinks they will be useful on.
He doesn't ask the whole board when he's making certain decisions.
He goes and decides who is the right person to go ask.
He goes and spends real time with them on that.
And even in the board meeting, he's thoughtful about the order in which he asks for people's feedback, right?
Because he's like, look, on this topic, this person is the one who I want to hear the most on.
Whereas on this one, somebody else might be the topic.
And he's not worried if it's been three questions and he hasn't asked somebody something.
You're on the board. You obviously are somebody whose opinion he values.
Cool. So that's another one.
I think they're very thoughtful about whose counsel they keep.
I think the third one is they are aware of when they're decision -making.
They're aware of concepts like decision fatigue and they they sort of they they work around it right so they say okay look I I'm sure you've read the Bezos stuff of Bezos's point was like my job is to make two or three good decisions a day well what that means is I should structure my entire day around making sure that I'm in the right state of mind to make those decisions my meeting should be at a a certain time, right?
I think the point of this is they don't confuse activity with insight.
They don't just go do stuff, right?
They do things that they think will help them make the right decisions, you know?
And then the last one, Shane, I think is they are very thoughtful about what uncertainty they're willing to live with and what uncertainty they're not.
So I'll be more specific here.
Every good decision maker is good at making decisions in the face of uncertainty, right?
Right. Otherwise, it's not a hard decision.
One time, Michael Lewis wrote an article about the presidency.
And effectively what he described it was he's like, look, it's a series of 51, 49 decisions or 50, 50 decisions, oftentimes their life and death, because otherwise they would have been made by somebody else.
So they're like really hard, you know.
But the thing that I think really good decision makers do is they know how to get all of the available information by asking the right questions.
And when someone's just sort of like, it's a hard decision, here are the two options, they don't just accept those are the two options.
They'll be like, well, wait a second.
On this one, let's go deeper.
Did we evaluate this?
Did we evaluate this?
So they're almost good at efficiently getting the information they need so that, yeah, there's uncertainty, but it's uncertainty that can't be solved in the time period they got it.
So those are some things that come to mind.
I love that. There's a couple of things that came out of that that I want to talk about.
one, structuring your day to match either your goals, your energy level, what's most important, however you want to think about that.
I'm always struck by how so few people structure their day in a thoughtful, conscious way and how many seemingly high performers put a lot of conscious his effort into, you know what, I'm best in the morning, so I'm going to make decisions in the morning.
I get really tired around two, so I'm going to go to the gym around two.
And they structure their day in a way that sort of works for them in a very thoughtful approach. I'm curious as to what you've seen and what you think.
Yeah. So I'll give you an example from work now.
So venture capital in many ways is a decision -making business, right?
There are going going to be some, everyone knows the stats, but effectively like one, you make 40 or 50 investments in a fund.
One of them is worth more than all the rest, right?
Okay. So you got to get them right and got to get in the right companies, whatever.
So the decision -making, you know, apparatus is important.
So one of the things that's funny is at some places there'll be an important decision and someone's like, well, we got to hurry up because we have a meeting coming coming up after this.
Think about how crazy that is for a moment, right?
Of like having a time around, like how much time should you spend debating whether or not to make the most important decision of the year?
Well, that's insane.
So like our partner meeting times, they don't have an end time.
There is no backend.
They go as long as they go.
And that I think is a really thoughtful, small thing.
They start in the morning because the same point, we all think we're better in the morning and they go as long as they need to go.
And sometimes if we're not getting to an answer, we won't be like, well, we got to make it today.
We'll be like, guys, we're not getting somewhere.
Let's break and let's meet again tomorrow morning on it.
And I think the point of sort of realizing that you're not like a slave to your calendar, but your job is to make a good decision.
That is one example that I really like because there's a real respect.
Sometimes if the memo is distributed late, right?
We generally try to send a memo that's in you know that's thoughtful and you know deliberate and detailed on Fridays before our Monday decision meeting sometimes it's not possible people get the memo out Sunday night and it because they have to they're doing a ton of stuff we'll be like well let's just not have the meeting until everyone's read it and internalized it and thought about it you know and I think that maybe when I worked at McKinsey this is my first job was at McKinsey that one person told me like you have to be willing to release your agenda and just like kind of have the meeting
that needs to be had because a lot of times people are just like well we're on point one we got to go to point two we got to move to point three that's not the way that that doesn't reflect reality of the difficulty or the importance of each thing right and so i think uh those would be a couple of examples that i think come to mind that i like a lot which is why don't we just move the meeting after this or let's just not even put a meeting after this or there's no constraint on arm need to do it now and just kind of thinking about that and not putting artificial stuff around i like that a lot
that's very useful and practical advice for everybody out there the other thing that sort of struck me about your answer is something you didn't say which i'm curious as to how you think about the trade -offs between short -term and long -term and how they affect decision -making.
I might be contrarian in this, but I think that most people dramatically overestimate the impact of most decisions, right?
I think most short -term decisions don't really matter.
And so the number of times that I will say I don't care about something is pretty high relative, I think, to most people.
And I think, look, to be fair, Shane, that's different than a perfectionist. I am not a perfectionist. I am not.
That's not like my Enneagram or whatever.
And so there's some people who are sort of like, the way you do anything is the way you do everything.
Everything is important and we got to get everything.
We need to have a really tight process around all that.
I am not like that at all.
So many things where someone say, I don't care.
That's fine. Whatever you want to do is fine.
Whatever you want to do is fine.
And so a lot of decisions I don't even care to make and I'm perfectly happy with whatever somebody wants to do.
And so, and they tend to correlate with things that are short -term and two -way doors, right?
If they're short -term and two -way doors, cool.
Like whatever happens is fine and we'll figure it out.
And then if it's, if what you just said is not right, then, you know, cool, we'll just fix it.
And then if they're long -term, they tend to be correlated with more one -way doors in nature.
And then I pay a lot of attention.
So the reason that I tell you on the investment thing that I pay a lot of attention is like, we're not going to not once we invest in the company, right, we're in, we're in for, you know, 10 plus years.
And it's not just in investing, it's sort of in anything where there's a big, important, long term decision.
And so maybe to your point, I think I didn't say it because maybe by nature, the only decisions that I think really that I'm super thoughtful about, you know, are the long term one way doors.
The other ones, I'm actually more I'm like interested in velocity as much as anything else.
And there are occasionally things that I care about, in which case, you know, I will.
But I also think that you're more likely to listen to me if I don't.
always push for my way.
And I'm kind of like, there are three things a year I really care about, please listen, I'm telling you now, this is one of them, you know.
And I also really believe in this idea of like, reasonable minds can differ.
You know, that's fine.
But on like, really important ones, I want to, you know, have a voice that matters a lot.
I want to consider it and I I want to treat it like I care.
I like that a lot because if you care about everything and you care about everything equally, then you're not caring about the most important things either to you or the company or life in terms of how you think about that.
Have a good friend who gave me this advice a long time ago and it was about his partner and how they argue.
And he said, when they catch themselves arguing, they would basically, they can't say seven, but they would rate how important it is to them on a scale of 1 to 10 and he's like very rarely was it ever a tie and often I'd be like a 6 and she's an 8 and it's like, oh, well then you decide, right?
Then it just becomes sort of this fast track pass out of that I actually saw that, there was the co -founders of HubSpot gave an interview and I think it was Dharmesh who said this but it was effectively the exact same thing hey when when they disagree rate it 1 to 10 if you're a 10 cool just do it your way if we're both 10s which like does not happen very often then let's debate it as long as it takes and until we knock down drag them out and then if it's in these areas you decide if it's in these areas right but i i really that goes a long way with me because i think that um there is a human element
to the decision making too, right?
And I think that people have got to feel like their opinion matters.
They got to feel like their opinion is valued.
And I think that you actually can do that a lot by saying, sure, like you don't even need to tell them you disagree.
Yeah, cool. That sounds good.
And they're like, well, what do you think?
Well, I probably wouldn't do it exactly that way, but like that sounds as good as any other idea.
Let's try it. And I think that you can gain a lot of trust with people, which you started this with, by really telling them like, I do trust you.
I'm not going to be second guessing you after that.
I want us to do it the way you're saying.
Right. And, you know, let's see.
But I think that then you also have a framework that someone can understand.
It's the same thing we were talking about earlier about the home personality versus the work personality.
It's hard to create your algorithm to predict how they're going to behave, except if you do this, you actually can have a pretty good algorithm of someone can predict pretty well if I'm going to care.
I like it, too. It's also good for self -awareness.
I find it moves you to the end of the bell curve in either way, which is I either know a lot about this thing, which is why I care about it, or I don't know a lot about this thing.
And I'm caring about everything, which is a sign, if you're reflective, that you're probably missing the element of whatever it is that you're talking about that matters.
Well, and in that case, this happens all the time where a founder or someone you work with, they will ask you a question.
and you have, remember, you have very little context.
You're not in the organization.
You don't know what any of the people are thinking.
And so first to give a really strong opinion, it's pretty bold, right?
Because you don't know a lot of what's going on.
And they actually might know a lot more than you specifically about the content.
So I think a fair amount of the time, the answer when it comes to that is like, well, here are the things that I would be considering here are the dimensions that would inform my decision but I actually know less about those dimensions than you do so like the framework I'd use is this if you use that framework what would it come out with right you're almost trying to help on that dimension and then once a year when you say please hear me I think I know I don't know as much about this as you do but I really still feel like this is something we should do they pay pay attention, right?
They don't always do it, but you've earned the right for them to listen because you don't say it all the time.
One of the words you use there was stood out to me as important, which was you use the word velocity and not speed.
Why did you choose that word?
I don't know if this is correct.
I'm not a linguist. When I think of velocity, I think of throughput.
I think of sort of, you know, this, this concept of, it's almost like I'm training the machine, you know, to make decisions.
I want as much feedback as possible so that I can input that feedback back into the machine so that the next one's better.
And so somehow it's like, I want that machine turning as many times as possible.
And I don't know if that's specifically like more correlated to velocity than speed, but the word that's in my head that keeps on coming to is throughput, throughput, throughput on the two -way door short term.
I want throughput to like inform, you know, I want as much feedback as possible to inform the next one.
And I just want to get a little better, a little better, a little better every time.
One of the things that's interesting is, you know, the speed of, you know, the speed of shipping, the speed of people actually creating new things and putting them out into the world it seems to be very correlated with the ultimate success that a company has is like shipping velocity in the early days and so I think I tend to apply that into the decision making and I think that that is that's probably why I said it or I was just trying to sound smart with you Shane and use velocity instead of speed one of the two uh you you let's switch gears a little bit here you work with a lot of exceptional
people what are the ways what are the common ways that you see them self -sabotage a very good friend of mine uh gave me a book called ego is the enemy um which which came to mind when you said this.
I think that one way that folks self -sabotage is thinking your past knowledge is enough rather than treating the problem at hand like it's hard and deserves study.
I think a lot of times people overly pattern match from the past, particularly in an investing business.
And they sort of think that they have the ability to be right because they were right before.
And it's like, no, like you got to go earn it each time.
It's like thinking that because you were good at shooting threes in the past, you're going to be good at shooting threes today.
It's like, no, you got to go do it today.
It's not about what you did yesterday.
And so I think that sort of having a belief that something is beneath them in the work or having a belief that the past success will make it possible, I think is a self -sabotage.
I think another thing that comes to mind is management is really hard. And I think that I think people sometimes choose to be loved rather than respected.
And I think that when you do that, you optimize for people liking you in the moment rather than respecting you in the long term.
And I think that what I mean by that specifically is I think all you can really do as a leader of a company is have people believe that the decisions you're making are always in the best interests of the company and I think anything you do that breaks that algorithm anything I think it might serve you in the moment and that it ultimately comes back to bite you because every leader I've ever really respected every single one I know why they're choosing what they're choosing I know what the north star is and it doesn't change and I think that like you you said on successful people, I think that sometimes
they, that to me is a version of, you know, choosing appreciation or choosing affinity in the moment rather than choosing the right thing, the obligation for the long term, you know?
And so I think that applies to parenting.
I think that applies to a lot of stuff.
Like my parents were very different in parenting me versus my brother.
And I was pissed when I was in high school about that.
I was really upset, and I was smart enough to make a coherent argument.
This is not fair. You treat him differently than you treat me.
This is not fair, right?
We're your kids. You're supposed to treat us exactly the same.
And I remember very clearly my parents saying, one, we think we treat you guys pretty similarly, but if you don't, fine.
But our job is not to treat you the same.
Our job is to try and get the most out of you in the longterm.
That is our job. And if that means treating you differently now, we are happily going to treat you two differently.
It's not a science experiment.
It's not an AB test. You guys are different.
We're going to do it differently.
I don't care if you're mad.
Man, I'm really happy they did that now.
We are different. And I think that showed a lot of courage at that time.
But I guess my point would be like i think they could have easily like improved the relationship with me as a 14 year old by being like you're right that's a really good point well you know cool we'll do it that way um so those are a couple of things that come to mind i don't know if they resonate but those are two things that come to mind well that example definitely resonates with me because i'm sort of going through that with my kids right now where i'm getting a little push back on i'm treating them differently uh and it's all with the intent of sort of putting them in the best position possible
for success given who they are where they're at their strengths and weaknesses and it doesn't always come across as perfectly fair and i think you know my argument is uh life isn't fair which is what my parents told me and it's like yeah i never thought of phrasing it in that way i like that a lot better that one really sits with me a lot because i remember how upset i was back then and i really am grateful in that respect that they didn't take the reaction of a 14 year old and have it impact the way they did it and they did what they thought was best now whether it's right or wrong who knows
but i like that they sort of had the courage of their convictions there and you know didn't just listen um and again at least again again that trust point point we keep on coming back but so much of it is just like trusting why somebody is doing something because then if you disagree at least you're like all right cool like i i think i i think i mentioned this to you on one of our phone calls but like you know my wife and i we never really fought much but before we got before we had kids like whatever level of fighting it was it was slightly higher before we had kids than after which is a little
weird because kids are like a stressor you know know, in some ways.
But the things that would happen beforehand would be we'd discuss like career stuff.
And it'd be like, well, what's better for your career?
What's better for my wife as a doctor?
And so you can imagine all the different things that you could optimize for.
Is it economics? Is it impact?
You know, is it your turn, my turn?
All these things. After we had kids, we basically never had an argument about that.
Not once. Well, why?
We have arguments about other things.
We never had an argument about like, what do we go do?
And the reason it actually simple we actually both very clearly know what the optimization function is both of us have the same one what is best for the family if if Avni tomorrow was like we should move to Alaska and you know I would kind of be like I don't really want to move to Alaska but but why do you say that and I would be pretty open -minded because I would know that she has done some calculation in her head that that's better for the five of us right and so you can hear something that's kind of a cuckoo idea on its face.
And you're like, no, I'm listening because I know that we have the same goal.
I know that. I know exactly why you are.
I know exactly what you're trying to accomplish.
That is so powerful, right?
To like have that understanding and that trust. And so I think maybe the things that people do to self -sabotage themselves, they fall into anything that breaks that trust with the people around them, that breaks that trust and breaks that ability to predict why they're doing what they're doing.
I have the luxury of knowing we're going to have another conversation like this that we record. So I'm not going to try to fit all my questions in the remaining time.
I do want to end this version of our interview with what does success mean to you?
Success for me means that the people that are most important in my life feel like I gave them everything I had all the time right I think that that they feel like that they know how much I love them that they know how much I care for them and that I that that comes through and that it's not something that they know because of grand actions but it's something they know because of everyday -ness right it's something that they know because of the just that I showed up for them you know that would be success and then I think I think even even professionally I think that that is kind of similar like
the person i admire the most professionally at least from a distance is bill campbell the way that people talk about what he did for them and how much he cared for them and you know what he um meant to them that is an impossible standard that i will never ever ever reach but that to me is a pretty amazing professional like hero to have um so those would be the things i'd say and i will will tell you, I feel very, I'm very proud that you said that you'd want to do this again, because I really love the show.
I love the way you think.
And I was very happy when you emailed me to ask me if I could be on it.
And I also would love to do it again.
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